Ubi-Perseids

@azullFR Thanks for getting these videos to us, and for clarifying this further. I appreciate your help with this! I've passed the videos along to the team to help with their investigation. If we have any updates to share or hear back that the team needs more information, we'll be sure to update here and let everyone know. Thanks again!

@MrPieBSc Hello! Welcome to Discussions!

I'm sorry that you are having issues with your game crashing so much! Hopefully, we can get this figured out so you can enjoy your game again. It sounds like you've already tried some of the steps in our PC troubleshooting guide, but just in case, I'm going to link it here and ask that you double-check you've completed all of the steps there.

The error "nvlddmkm" is actually an Nvidia error that means a driver has failed. It can be caused due to a variety of issues such as an issue with the...

@The-DEvil Thanks for the update, and for answering those questions! I'm sorry to hear that the steps did not help. Would you be able to record a video showing this issue? Once you have the video, please upload it to a website like YouTube or Google Drive and share the link with us here. We'll be able to get the video to the dev team so they can investigate this. Thanks in advance for your help!

@bondeondet Hey there! Thanks for the update. We've heard back from the team and they are saying this is not a game-specific issue. I get this isn't the answer you were looking for, and I'm sorry. This could be happening because the PS4 is an older console now, and the game is pretty resource heavy. I'd suggest that you go through our troubleshooting steps here...

@TheBigJA Hello! Apologies for our delay in getting back to you. I do see that we responded to your DM on Twitter. As for your open ticket with us, it looks like we're currently experiencing a high volume of contacts at this time. Our teams are working to answer all of the support cases that are coming in but I sincerely apologize for the inconvenience this has caused. Our team will reply back to you as soon as possible.

@mjrou812 Hey! It looks like there was an issue when the Xbox update was released that was causing games to crash. They confirmed this in a Tweet:

@terrorindeed Hello! Thanks for getting these images to us. I went ahead and tested this in my own game and it looks like when you enable HDR the screen does get considerably darker. Looking at your image, I think that is what could be going on here. It's just very dark and hard to see, and this could be due to your monitor's settings. If you're still not seeing that HDR is being used when launching the game, would you please record a video showing that for us? Once you have the video, you can upload it to a website like YouTube as Public or Unlisted, and share the link here. ...

@xKCS Thank you for letting us know this information! It looks like this was an older issue that occurred after the game crashed, but it has been resolved for a while now. So that we can check if it is related to the crash or a new bug, could you please complete the troubleshooting steps here and let us know if you still have trouble with Hunwald getting stuck? Thank you kind...

@atributes16 Hello! I sincerely apologize for the frustration this has caused. I have looked into your ticket and can confirm that it has been escalated to the appropriate teams so that they can look into this issue further. As soon as we hear back from them or have any updates to share, we'll be sure to contact you via your open ticket. Apologies again for the inconvenience caused.

@OrdoeBoi Hello! Welcome to Discussions!
 
Wow! That's a lot of troubleshooting you've tried and I'm so sorry that you're still getting this error. To be honest, since you're seeing this error even after uninstalling the game and removing the files, it sounds like you may need to completely uninstall both the game and Ubisoft Connect and then reinstall them again. Please follow th...

@RedRabbit01 Hey! Welcome to Discussions!

Sorry that you aren't seeing the regional ranks in your game! Does this only happen for the Summer 2022 maps? Or does it happen elsewhere as well? Please give these steps a try so we can rule out any issues with the game servers that could be preventing this data from loading. There is also a workaround that was provided from the Community Devleoper which you can try:

• change your region to anything else than the one you currently have
• wait a little (approx. one hour)
...

@solgaleo66 Hi there! Welcome to Discussions!

So sorry to hear that your game is crashing during the warm-up before CotD! Do you see any error codes or is it just crashing to desktop? Please go through the steps in our PC troubleshooting guide here. These steps help resolve many of the common causes for crashing issues with our game. If the crashing continues, ...

@callmejoeri Hey! If you are able to, you could try to upload the images to a website like Imgur or Google Drive and then share the links here. We can hopefully take a look at the screenshots from there. Thank you!

@lucolf Hey! Welcome to Discussions!
 
If the stats aren't updating in Ubisoft Connect, this is a known issue with the client that we are currently investigating. I apologize for any inconvenience caused by this! Once we have an update, we'll be sure to let everyone know. Please keep an eye on our social media for any updates about this as well. Thanks!

@actshun Hey! Thanks for the update and for letting me know that it has been fixed. I'm glad to hear it! If you ever run into any other issues, please let us know!

@Sokol-TM Hey! Sorry that you're having trouble updating the picture of the room. Can you please try the steps here and let me know if they help fix this issue? Also, does a...

@Altaiyr_ Hello! Welcome to Discussions!

So sorry that your game is freezing every three minutes! That's always annoying but in a game where the tracks can be so fast paced like this one, it's even more frustrating. Hopefully we can get this figured out so that you can enjoy the game again. To start with, please try going through all of the steps in the FAQ here. If the issue persists, would you be able to record a video showing this so we can take a closer look into what could be causing the game to freeze up? Once you have the video, you...

@Flyin-J Hey! I ended up replying to your other thread about this issue, but good to know that this player is also experiencing the same issue. We will probably end up merging the threads together if more people mention having this problem

...

@STORM-GLumo Hey! While I don't have the answers for these questions, I can assure you that we've given your feedback regarding this to the team. I apologize for the inconvience this has caused in the meantime. Please let us know if you have any other questions or concerns. Thank you!