Ubi-Redbeard

Ubi-Redbeard



12 Mar

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey Bobkin19,

Were you able to resolve this?

Can you provide a video/images showing the issue if possible?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey,

We are looking into issues with the season rewards.

Thanks for your patience.

11 Mar

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for getting back to us, RodLosAngeles.

Raziel has forwarded this on to the team for investigation.

Regretfully, we have no further information at present.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey folks,

If you're experiencing this issue, please add the requested information to the sticky post here.

This is something that is actively under investigation.

Thanks for your patience!
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
FetterBruder we have no further information or updates at present.

We are still looking into this issue.

If you haven't already, please upload your save data to a ticket on the support website

14 Feb

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
junimPOUCASbala and Veteran-. - can you both provide me with your case numbers, please?

13 Feb

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey PAe_Yim,

Was the ban permanent or temporary?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey TTV_VIRTUE,

Apologies for any delay in receiving a reply.

We are unable to compensate you for this inconvenience, regretfully.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for the update on this.

Can you both please create a case on the support website so we can look into this?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey iiikieraniii,

If you're experiencing this issue, please create a case on the support website so we can look into this for you.

Thanks.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey V0LAT1LE_,

Are you still experiencing issues with ping?

11 Feb

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey GY_Albert,

Can you confirm if you're running any of your components overclocked?

If you are, can you please try and disable the overclocking software to see if this helps?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Thanks for getting back to me.

Can you please create a case on the support website and submit your DxDiag and MsInfo files for further investigation?

Once you have created your case, please provide us with your case number so we can look into this for you.

Thanks.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
El_Speedwagon - sorry to hear that.

I've passed your report on to the team.

I've had to edit your initial post however as this goes against the forum rules.

10 Feb

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey Veteran-.,

Sorry to hear that.

Just to confirm - what seems to be the issue?

Are you having trouble linking your account?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Sorry to hear that TJpek.

Can you confirm if the issue has occurred since?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey folks,

If you're experiencing this issue, can you confirm what troubleshooting steps you have tried, if any?
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey folks,

Thanks for reporting this.

I have edited both of your posts as naming and shaming is against the forum rules.

I will pass your report on to the team for investigation.
Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey GxyLxrd_,

Sorry to hear that.

Just to confirm - is the issue still persisting?

26 Jan

Comment
    Ubi-Redbeard on Support Forums - Thread - Direct
Hey CR1MS0N_J0K3R,

Are you still experiencing connection issues in-game?