Ubi-Redbeard

Hey folks,

Sorry to hear that.

Has either of you experienced this issue since?

Hey,

Can you please create a case on the support website so we can look into this for you?

Please provide me with the case number, when it's created.

Thanks.

@Ouchie.exe - Are you still missing the alpha pack?

Hey folks - If you're still missing your alpha packs, please create a case on the support website so we can look into this for you.

Sorry to hear you're unable to connect, v0ke.

Are you still experiencing issues?

Originally Posted by Lee.PDF
Thanks for the response Redbeard!

Updating my Windows Installation did not fix my issue. I have since submitted a Case and my number is 10589082

It now went back to completely locking up and needing to restart my PC forcefully. I will not try to launch the game again until I hear back from you guys,

Thanks for getting back to me.

Sorry to hear that didn't help.

I've forwarded your case to the technical team who will be in touch with you as soon as possible.

Thanks for your patience while we look into this.

Hey ntox-_-LWS,

Can you provide us with your case number so we can take a look?

Hey XxCapt_GamaxX,

This issue usually occurs when you're logging into different Steam/Uplay accounts.

Please ensure you're logging into the correct combination of accounts that Rainbow Six Siege is linked with.

Hey folks,

Sorry to hear that.

Please follow the guide here for help with your connection.

Hey Lee.PDF,

Sorry to hear of the issue you're experiencing.

Looking at the Dxdiag you have provided, it looks like your windows installation is not up to date.

Could you update this and let me know if the issue is still persisting?

In the meantime, can you please create a case on the support website and ... Read more

Hey folks,

We are looking into some issues with the battle pass.

Is anyone able to confirm if they're still missing their alpha pack?

Hey Lukaipavle,

Sorry to hear that.

We are continuing to take steps to minimize the impact of DDOS attacks in-game.

Originally Posted by Trexul2020
I bought rainbow six siege and still after 3 months I don't have it please help me My Uplay name is-Trexul2020

@Trexul2020, as Ubi-Ginge said, the TTS will only be visible during active TTS phases.

Apologies!

Originally Posted by RAHJasonPieLord
Yeah,

The issue is still occurring for me, So far it's been 9 days since i started having the issue. I've had no trouble purchasing R6 credits previous to now.
So far I've tried validating the game cache and logging out and back in again, if there is anything else that might work please let me know, thanks!

Thanks for getting back to me and confirming the steps you have tried.

Can you please create a case on the ... Read more

Originally Posted by Jeevan137
I can’t load into a game, I load but then get stuck in the menu loading into a game after we chose our operator, I’ve rebuilt the data base, initialized my ps4 and installed new software with it, you’ve stolen my money and I want it back, or fix my game, I’ve tried everything these websites have said and all this advice but it doesn’t work! Help me

Jeevan137, can you confirm if the issue is still present?

I'd recommend you create a case on the ... Read more

Thanks for providing your case number and video @RemiXbomB99 and @ akal-i, I can see your case is being dealt with now.

@miIkb4cereal, have you been able to download the game?

Hey folks,

Can you confirm the platform you're both playing on?

Originally Posted by Davidov1208
Do the developers look at this forum?

Hey,

The developers do not look at the forums directly but we do pass information over to them.

This issue is under investigation.

In the meantime, please create a case on the support website so we can look into this for you.

Thanks. ... Read more

Gopnik_Penyu, have you experienced this issue since originally posting?