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Hey there @SirHarryPierce
Just to clarify your issue a bit, are these notifications and warnings causing your projects to get cancelled or not start properly? Would you be able to ...
Hey there @SirHarryPierce
Just to clarify your issue a bit, are these notifications and warnings causing your projects to get cancelled or not start properly? Would you be able to ...
Hey there @Akerian_Voss, thank you for bringing this issue to our attention.
I'd like to do a little information gathering. First off, do you and your brother use any mods in the game? If so, can you grab a list of those mods for me?
Aside from that, do you have any saves leftover from before you restarted? If you do, check to see if the same issue happens in those saves.
Finally, please record a short video for me, to show me what happens when you try to interact with your...
Hey there everyone. Sorry to see so many people are having issues with mods causing crashes after the most recent update.
Just wanted to mark @Hier0nimus' post as the "Correct Answer" so that people who come to the forums seeking assistance with this are more likely to see the advice there.
Unfortunately, we are not able to provide much support with getting mods working, so we rely on other players who use mods to help out with advice and suggestions on that front.
Hey there @Coouge
The inability to manually remove mail from the airship inventory is a designed balancing feature for the mail system. There is no way to delete it in the way that you want. This is not a bug or a design flaw, it is an intended part of how the mail system works.
Hey there @donguri90
This support forum is specifically for English-language support only.
Because machine translating text can often lead to serious errors, it may be best for you to seek support in the language you are most comfortable using in a one-on-one support ticket.
Just to provide what assistance I can, if the default keybind does not work for you, you can also ...
Hey there @Coouge
We do not provide updates on feature requests or feedback items in the support forums. For any updates about any features that will be added or changed, you will need to wait for patches to release so that you can read the patch notes.
Hey there @Lejonet1991!
Sorry to see you're running into an issue with this questline.
If possible, I would love to collect a save file from you where this happened, we have instructions on how to find your saves and get them sent over to us in our ...
Hey there everybody! I'm going to get this issue with the music stopping in the New World reported up for you all. I'll update this thread with any info I get from the team.
Hey there @arnoldsuen and @Resz_MePlsss
I'd like to collect some save files where you are running into this issue with that recipe not unlocking properly. We have a short guide on where to find your saves and how to get them sent our way on the H...
Hey there @hundreAd1800
I believe that the issue you are describing is actually an intended feature of Proud Savannah Park, but I will reach out to our Team to check on this for you. I appreciate the detailed set of screenshots and your explanation! That will make this easy to report and hopefully I will hear back soon!
Hey there @AltairVeritas.
While I am happy to see this seems to have resolved itself with a new game, please let me know if you run into anything like this in the future.
If you do have an issue similar to this, make sure that you ...
Hey there @FindSophrosyne
There's a few things that could cause your save files to go missing. To start with, I'd like to see if you currently have any locally saved files available. Check the following file locations for me, and let me know if you find anything there -
%userprofile%\Documents\Anno 1800\accounts\ (You should be able to paste this into your Explorer address bar and find the right location.
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\4553
If you can see save files in these locations, you should be able to...
Hey there everybody, there was an issue with New World Rising activating for some players, regardless of which storefront the DLC was purchased from. This issue was resolved fairly recently.
If any of you are still unable to play New World Rising, please reply to this post to let me know. I will also need to know which store you purchased the DLC from (Epic, Steam, or Ubisoft), and if you have ever had any issues with DLC activating before this one.
Hey there everyone. This is an issue we're actually currently investigating. I've taken the liberty of collecting everyone's account information, screenshots, and save files to get those attached to our investigation!
Thank you all for your patience, and I apologize for the delay in us getting to this thread. We're still working through our holiday backlog 
Hey there @Mrjrxcy
As you already have a support case open, all that I can recommend is that you await a response from the specialist who currently has your case under review. I apologize for the long delay, the holiday season always causes a large spike in case volume that can take us some time to work through.
I am going to move this thread over to the Rainbow Six Siege forums for now, but you should expect a response on your case directly, as we are not able to help with purchasing issues or refund requests through public channels like the forums.
No worries on the delay, we were pretty slow to get back to you in the first place @TomWalks28
I'm going to go ahead and get this issue reported up for you!
Thank you for the screenshot @RipLine, that is exactly the kind of info I need in order to add to our investigation.
For everyone else, please keep in mind that this is an issue we are aware of. When one of the support team members requests a screenshot or more specific description we are doing so in order to have good information that will help our development and bug fixing teams replicate an issue and figure out how to fix it.
I appreciate everyone's patience while we continue to work on this particular crashing issue.
Hey there everybody.
We are genuinely aware of the issue, and we make strides with each updates to keep connections more stable. Countdown is a specific focus of those endeavors.
Thank you for the extra info, @Capsel22
There's a more involved workaround than what I would have previously suggested. Please give this a try for me if you have the ability to do so. Whether this works or fails, please let me know.