Hey there @XiaSiuBao, I'd like to collect a video from you showing off what happens when you try to equip your Maxim 9. Also for a few of our other players who have experienced this issue, there would be two "copies" of the Maxim 9 in their inventory, one with -1 rank and one with the expected rank from your skill tree investment. Is that the case for you?
If you can ...
Hey there @DivAgentOne, sorry for the delay in responding to your thread here.
If you are still running into this crashing issue, can you record a short video using your console's media sharing feature of what happens when you attempt to leave the checkpoint normally? If you can record the video, upload it to Y...
Hey there @DelMaestro, there's a bit more information I'd like to gather from you, particularly some screenshots of your settings:
I appreciate you letting us know the platform, @Gabriel-Knight
Just to clarify things a bit further, have you run into this issue in any areas aside from the ViewPoint? Have you had this happen while you do not have the ViewPoint mission active?
Hey there @freak86ctk, and welcome to the forums!
I am only able to provide support in English, but based on using a translation tool on your message, it seems that you are running into an issue launching the game. If you still have that issue, please make sure that you are logged into the correct Ubisoft account.
If you are definitely logged into the correct account, you should reach out to us in a one-on-one support ticket or through our social media DMs.
Hey there @guest-jcGMTE0I
Because there have been a large number of patches in the two years since this thread was last active, please record a short video showing off the location where you are not able to move the shelf.
If you are playing on PC, you can use the ...
I think I understand now @matarese_circle
You have three copies of the Muninn's Alacrity rune, and you have all three of those copies socketed. In order to socket more of them you would have to acquire more, which is typically not possible. It is likely you've run into a beneficial bug, as ...
Very happy to hear you were able to continue @LordArbiterubi!
I hope you enjoy the rest of The Last Chapter.
Hey there @Caranthir09
I took a look at the system files you sent us on your open support ticket and I have a couple things you can quickly test to see if the game will load you into Vinland afterwards.
Hey there Synchronos. I'm working on getting this reported up!
Can you let me know if you're playing with any mods, and if so list those out for me?
Also, if you have the time, please make a copy of a save file from when you have one of these conditionals active so that we can test it in the exact context you're experiencing the bug.
Thank you for your video and screenshot already!
Hey there @IIAc3sII
It looks like we've already collected this information in another thread, last month. I'm going to add the additional information you have added here to our report on the issue!
Hey there @BotaBalage, thanks for bringing this to my attention!
I have gotten this reported up for review. Just to clarify things, can you confirm if this is still happening to you after the January 19th update? Also, just in case we need it can you send us ...
Hey there everybody, I'm working on getting this issue reported up.
I'd like for you all to check if this is still happening after the January 19th update, version 16.1.
If so, please let me know and try and get a save game file from right before this issue starts happening. I would also love ...
Hey there @Godzilla027, I can see you have an open support ticket with us at the moment. Can you attach copies of your basic system files to that ticket? Once you have done so, our team will review them to see if there's an suggestions we can make to workaround these crashing errors.
The same would be appreciated from you two @cruudude and @julianscosta. You can open a s...
Hey there @Asterix201252!
This should have been fixed in the update on January 19th, can you confirm if that's the case for me? If you can still see "Black Tea" anywhere, please get a save file uploaded for me, so I can send that up to the Team!
Hey there @Suslic18
I can confirm that our team is currently working on the issue with Archibald Blake's harbor getting destroyed. We've been able to replicate the issue using player provided saves, but there's no fix in place just yet! We appreciate your patience on the issue.
As for your issue socketing your specialists directly from the menu, there are a few older causes for that issue but the most common one was having search filters set in different buildings before opening the Town Hall inventory, and this particular cause should have been fixed in the 16....
Hey there @Sanduwr2
First, can you let me know what Ubisoft account you use to play Anno 1800? I'd like to investigate to make sure there are no issues with the copy of the game that is active on your account.
Also, please make sure you follow our PC troubleshooting guide, and let me know if you...
Hey again @hundreAd1800
If you have feedback about any gameplay systems, please post those ideas on the General Discussions portion of the forum. The player support forum is exclusively for collecting information about in-game bugs and providing support when players run into crashing or technical issues....
Hey there @Tobirama526
If the current clan leader is totally inactive for 90 days, the leadership role should pass to the next oldest member who is currently active. If that is you, then it should pass to you but please keep in mind that with certain account privacy settings it would not be possible for you to know when exactly another clan member was last online.
That would work just fine for us, @B0bb1_Z3r0, we appreciate your cooperation!
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