Ubi-SleepyGoat

Hey there @thecaveman991

Our team would like to collect a bit of specific information on how your connection is being routed, since you report connecting to the wrong data center. If you are willing to provide that information please open a one-on-...

Hey there @mira_20, based on how the Ubisoft Connect menu looks for you, it seems like you have the game installed through Steam. If that is the case you will need to use Steam to switch to Japanese language by following the directions here.

Please let me know if you are not able to change the language that way.

Hey there @jorgus666, I'm sorry to see you're running into crashing issues.

If the frequent, every-20-minute crashes are a fairly recent development it is possible that these issues were fixed during our 3 hour maintenance earlier today. For a list of things that were specifically fixed, you can refer to our patch notes thread!

If you are s...

Hey there @B0bb1_Z3r0

The team is going to need a bit more context on what exactly is wrong with the footage you are sending to us here.

We need to know your full gear sets in each video, what you expected to have happen in each gameplay segment, and then the problem you are trying to report.

Once I have that, I can get reports submitted for you.

Thank you for the list of locations @Gabriel-Knight!

I'm going to get this reported up for you but I would love to have a video of this issue in action. If possible, could you actually kill one of the stuck enemies with the method you mentioned in your first post (The Oxidizer?)

You can record this using the ...

Thanks for the detailed info @nongenuine!

I've updated our investigation into the issue with these answers. Once we hear back from the team on whether we can replicate this on our side of things I'll get this thread updated!

Hey there @echolecter and @hyper-sniper

I can assure you that our team carefully reviews every issue that we submit an investigative report for. I'm not able t...

Thanks for getting that file sent our way @mckrackin5324!

What @Imagine_Brata has recommended is a good thing to test. Some systems and hardware combinations ...

Hey there @Jopo-JP, sorry to see you're running into this issue as well.

The team has recently finished a very in-depth maintenance that may have resolved some of the major issues players are running into. If you are still running into this problem after that maintenance please let me know!

I have already added your information and screenshot to our investigation of theissue with starting The Pentagon.

Hey there @AlpineBrisket, if you checked into @V4MPiR1's linked thread, you might have seen that this issue was likely caused by the problems with the seasonal update being ...

Hey there @jay_davies88!

Thank you for elaborating for us. I see that you have a support case open that has not been responded to yet, and I'd like to apologize for that. I'm going to try and make sure your case gets some attention, and I'll let you know a few things that you should attach so we can get it escalated as soon as possible.

1. A screenshot of your proof of purchase email for the DLC through Epic.
2. A screenshot showing your Epic ID, ...

Hey there @softmark, I'm sorry to see you're having some crashing issues with Anno 1800.

I know these steps might be something that you've already followed through on already, but please make sure you've completed all of our PC Troubleshooting before doing anything else. Based on your description of the c...

Hey there @Mevelios, sorry about any delays. Unfortunately, we haven't actually heard back from the team about this issue just yet!

As soon as we have answers, we'll share them here!

Hey there @SirHarryPierce! Sorry to see you're running into some trouble with your DLC being active.

Just to clarify things a bit, if you start a brand new game are you able to access any of the content from Season 4 DLCs? If you can't even on a new save, please take a screenshot showing any item or feature from the Season 4 pass that is missing for you.

Also, this is not something I would be able to collect from you in a public forum thread, but the next step for your open support case would be to send us a proof of purchase when you bought the Season 4 Pa...

Hey there @Kartoffelbrei71, can you confirm if you also do not have a folder under this location:

C:\Users\Username\Documents\Anno 1800

If the game is not able to create a folder there, it may be getting blocked by any antivirus or firewall software you have installed on your PC from doing so, or it could imply that there is some other system setting issue preventing the file from being created. In order for us to investigate this in-depth please generate copies of your ...

Hey there @Mevelios, thanks for the screenshots!

I'll get that added to our report on the issue. If possible would you be able to provide us with a save file where this issue is happening to you? For more instructions on sending that our way, check out our pinned thread on reporting bugs!

Hey there @martinglass98, sorry to see you're running into some crashing issues.

Please run through our PC Troubleshooting guide, and try the brief workarounds below to see if the crashing goes away or becomes less common.

Workarounds:

• ...

Hey there @linc-harris6670, I am sorry to see that you are running into connection issues during regular gameplay.

First, please be aware that your connection speed does not have anything to do with your connection stability.

That being said, we do have a troubleshooting guide available to try and establish a more stable connection with our game services. Please run through the steps here, and have any friends you play with who have similar connection issues run through the steps as well! I will include the guides for each platform, just in case you have f...

Hey there @OSeemzLegitO, I'm sorry to see you're running into some issues with Clan Projects/Challenges.

Can you take a screenshot showing the current weeklies, your clan's progress in them, and the contribution screen?...