Ubi-Swaggins

Hey Some_one7,

If you are getting issues from Epic Games, I would advise reaching out to them.

Hey ZOUP-ICute,

I would not be able to give in-depth information about how Matchmaking works, as we do not have the intricate details on how it works.

The game will always try and match you against people of a similar skill level, but also one with the best connection and while doing it quickly.

Thanks for getting back to me chief4mp14

What ISP are you on?

Hey Kodamuz,

I have checked your account and can see that it is active on there.

But it does appear that you potentially have 2 accounts. Make sure you are logging into the correct one to play the game.

Hey DeenoG59,

I am sorry to hear you are encountering this issue.

What troubleshooting steps have you attempted?

Hey chief4mp14,

Sorry to hear you are having issues getting online.

Have you tried the steps in this FAQ?

Hey WP_MrRage08,

I have added the TTS to your account.

It should show up in your Uplay PC Client now.

Hey MadLemon2015,

Sorry to hear about your crashing issues!

I would recommend you try the steps in this FAQ, if they do not fix the issue, let us know.

Lastly, please do not comment on threads that are old. If you are experiencing an issue and the thread you have found is several months old with no activity, it is best to create a new thread

Hey I23vivalalgerie,

I have checked your account and can see that you have the TTS on your account.

@ottoturboman I have added the TTS to your account, it should be in your Uplay PC Client when you login.

Hey guys,

Thank you for your feedback regarding match-making.

I have passed this over to the dev team for consideration and investigation.

Cheers,

Hey folks,

Like Zexterminator said, the team are looking at this further and will provide more information at a later date.

Hey folks,

Thank you for the screenshots and video on this issue.

I have forwarded them all onto the dev team to look at further.

I am sorry for the inconvenience, once we have more information to share regarding this, we will.

Hey grrrl212,

Thank you for reaching out.

Do you happen to have any video footage of this in action?

We can pass it onto the team to look into further.

Hey folks,

As @skull980DNE has posted, this is due to be fixed in an upcoming update

Hey folks,

I am sorry that we have not gotten to this sooner.

Does anyone have a video of this in action, so we can forward it to the dev team so they can look into it further?

Thank you.

Hey there,

Can you try the steps below and let me know if it resolves your issue?

1) Open the Network and Sharing Center by right clicking on the network icon on your Windows 10 desktop and then select Open Network and Sharing Center.

2) Right click on the network adapter you are looking to change and then select Properties.

3) Uncheck the box for Internet Protocol Version (TCP/IPv6) and then click OK.

Hey koneek.4GT,

I am sorry to hear you are having issues with connection.

Are you having this issue on PC or a Console?

Hey jailedfreedom,

Thank you for getting back to us.

If the problems start occurring again, please let us know!

Hey dannyel819,

Are you also on PS4? What internet provider are you using?

Hey unbanaccountplz,

It normally takes 48 hours for a response, but this can be longer during busy periods. I have checked your case and can see it is waiting in a queue.

As soon as there is an available agent, your case will be seen to