Ubi-TheBerry

Originally Posted by AR_Down
its definitely not the drive space causing it for me, i have plenty of space on my main ssd and the ssd i have tm installed on

someone told me to clear my map and replay folders so i'll try that and see if it helps

Hey AR_Down!

Just checking in to see if you've since had any luck?

If not, I'd also suggest running Ubisoft Connect and the game as an admin after ... Read more

Originally Posted by BepusGaming-_-
Half a hour ago I accidentally qued up in ranked and clicked on quit match making and I still got put in a match but a wasn’t in it and when I tried to reconnect the game put me in a different match because of this 1 lost 186 MMR/elo and I want that back please. The game should have put me in the first match not a new one.

Hello BepusGaming-_-,

Sorry to hear you've had issues.

This is something that is already being investigated by the game team.

As for MMR, this is something handled by the game itself. Ubisoft Support have no tools to manually adjust any player's MMRs or Ranks,

Sorry for the inconven... Read more

Originally Posted by wennroth
Hi. When the Halloween update was released I lost my year 3 and 5 operators for over a month until operation Neon Dawn was released and they finally came back. Well I moved over to the Series X yesterday and they disappeared AGAIN. I went back to my XB1 and the operators where sill there. I thought it was just a bug or something and my operators would return tomorrow, NO. They still haven’t returned and now the disappeared from my old console as well. I have bought the year pass every year and have had the game science early 2017 (deluxe edition so I got the year 1 and 2 ops for free). Is this a known issue or is it something that has to do with me switching my home Xbox? I games hate the season 4 pass and yet I still have those operators. PLZ HELP!...

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Originally Posted by fenix971_
So, let me set the picture, I was trying to play a ranked match with some of my friends, but due to some connection issues I though "yeah, I'll just try to find a ranked match alone, maybe my friends have entered the match without me" but then I exit the queue before I find a match. Surprisingly enough, the game still gave me a reconnect to a match option, as if I actually entered the ranked game, but, when I clicked on it it gave me a connection issue error and it never gave me the prompt again, so I try to join my friends and I manage to get into a match with them. In the middle of the match I get a notification, which denotes a leaving penalty of 31 minutes, why is that, when I literally couldn't access the designated match??...

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Originally Posted by Dva-Is-Bae
I recently bought the deluxe edition R6 on my ps4 and logged in once it finished downloading only to be met by no operators? I already installed the year 1 and 2 add one and still nothing can anyone help?

Hey there Dva-Is-Bae,

Welcome to the Forums

Sorry for the delay in getting back to you!

Please make sure your content is ... Read more

Originally Posted by Teamz-.-
First of all this issue can't be fixed since 2018 and your live support su**s so much.

I've been trying like 6 times to get this issue resolved but you come back with bot answers im tired of this sh*t.

Hello Teamz-.-,

We are more than happy to look into your case further.

If you have attempted the steps we have suggested and still cannot enable drops, please contact us through the available channels.

Thank you.

Originally Posted by Irijah231
I also have not recieved my prime gaming loot even though my accounts were correctly linked... I even unliknked all accounts and relinked it to see if that would resolve the problem but nuthing worked, help please.

Hey there Irijah231,

Sorry to hear you're having issues.

As above, can you please contact us directly via our ... Read more

Originally Posted by FARUKH-..
through steam i have money for battle pass in my vallets plz help me or resolve this issue of mine

Hello FARUKH-..,

Welcome to the Forums.

Please take care when posting, as this Thread is part of the Console Forums, please make sure you're posting to the relevant Forum.

You can contact us directly via our ... Read more

Hey there guys,

Thank you for keeping this thread updated.

The team are well aware of this and are monitoring and investigating this

Any updates will be posted to the game's official channels + Forums

Thank you and sorry for any inconveince

Hey guys,

I've merged your similar threads here.

To resolve this, please try the following steps;

Steam

Firstly, please make sure you're launching Steam and Uplay with admin privileges, by following these steps :

Then, please, navigate to the Ubisoft Game Launcher "cache" folder, by default located here: C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache

Open the cache folder and move the "ownership" folder to a safe location.

Once you have backed up that folder, delete the "cache" folder.

After deleting the cache folder, please verify the game files within Steam... Read more

Hey guys,

chillion290, your birth month may be the issue

M00NC4T, please check your Overlay settings as noted above.

As well as try disabling and re-enabling the overlay.

You're also both welcome to directly via our Support Site or you can also reach us on ... Read more

Hey there guys,

Sorry to hear you're unable to purchase in-game!

Please check your Overlay settings, it may also be worth disabling and re-enabling it

Please let us know how you get on!

Originally Posted by ShapeWantAim
I dont have any Internet problems. I tried around 20 methods to fix it but nothing works. Got anyone a solution for me.

Hey there,

Sorry to hear you're having issues.

Can you please make sure you've completed all the steps in our dedicated guide for this issue.

If you still cannot connect after completing these steps, please contact us directly via our ... Read more

Originally Posted by Aysasoft
Is this is still figured out? All my Ubisoft club stuff is locked. DLC or otherwise.

Hey there,

I'm afraid there are no updates as of yet while this is still looked into.

When you say DLC is missing however, can you please elaborate?

Is this Ubisoft Reward DLC or Packs such as Land of Lions?

Originally Posted by brillo56
I am playing Sandbox at profile level 61 with all worlds open and quests complete.
but when i go to the second page of Botanical gardens all the tiles are Blocked please see attached image

https://1drv.ms/u/s!AgRtM1OKjAaxiMAbCbABNaXvDtZlBg?e=x2cT59[/IMG

Hello brillo56!

As P0PPYTAT has already noted, at this time there isn't currently a second page for the Botanical Garden

However keep an eye on the game's official channels for any potential updates or changes to this

Sorry for any inconvenienc... Read more

Originally Posted by deafish_
Can be closed, i think i found my problem -> not enough free disk space for the Win10 paging file

Made some more room on my ssd and no crashes since ca 10h playtime

Hey deafish_,

Thanks for keeping us updated, glad to see you've found the cause!

I'll close this as requested and if there's anything else we can help with please let us know!

Originally Posted by Baiazzz
how to turn off this annoying persistent snow in the old world?

Hey Baiazzz,

Welcome to the Forums!

This is indeed a little festive touch from the team for the holiday period and will be automatically disabled in the new year

At the moment, it isn't currently possible to disable this yourself in-game

Sorry for any inconvenience and all the best for the New Year!

Originally Posted by Dmyers43
I am having the same exact problems. The link for the installer no longer exists so I can't try the suggested fix above. Hopefully they get this fixed soon.

Hey there Dmyers43,

As per Raziel's message above, this is something that is being looked into and we'd appreciate if any players encountering this could DM us through one of our channels so we can take a look

Thank you!

Originally Posted by Le_Loup_Alpha
When I launch Trackmania, the game gives an error message : file corrupted...

Hello there Le_Loup_Alpha,

Sorry to hear you're unable to launch the game!

Is this at the point of clicking play?

If so, I would suggest verifying your game files as this should find and repair any potentially corrupted files

Give this a try and let us know how you get on!

Hey there,

Thanks for posting these!

Just to confirm, is there any troubleshooting steps you've attempted since encountering these?

I can see a few instances of access issues and file errors.

Please try verifying the files as well as running Ubisoft Connect and the game as an admin and let us know if there any changes, thank you!