Ubi-Viral

@taa-popados1she Hey! I am afraid that we are unable to assist with bans on the forums.

I can see that you have also already created a support case with us and as such we will reach out to you there as soon as possible.

Thank you.

@sarcastic_guy65 Hey! Sorry to hear that you have not heard anything back yet on your support case. I did redact the case number from your reply for your safety as this is a public forum.

I have checked over your case and can see that it is still being looked into, I am afraid at the moment I am unable to provide a time frame for when this will be resolved for you.

Rest assured once there is an update you will be contacted on your support case.

Thank you.

@jelacar Sorry that you are continuing to get crashes. What platform are you playing on?

@airpilot88 OK thank you for your feedback. If you need anything else please let us know.

Hey everyone!

At this time we are aware of this issue and it is actively being investigated.

Once there is more news to share it will be posted on the forums.

Thank you.

Hey everyone!

At the moment the development team is actively investigating this issue and once we have an update we will reach back out on the forums

Thank you.

@imjusticeyt @LUCATAMAGNINI Hey! Sorry to hear that you both are having issues with challenges not progressing. Please allow 24 hours to pass and if they still have not updated please get back in touch.

Thank you.

@babyw01f Hey! Sorry to hear that the challenges are not progressing for you. Please allow 24 hours to pass and if they still have not updated please get back in touch.

Thank you.

@edgxlord Hi thank you for getting in touch and sorry to hear that you are experiencing missing stats for Seasonal Operators.

Thank you for the links. There is a R6 report for this issue on the R6 Fix It website, we understand why you do not wish to post your PC Config so we ask that you instead send it to us directly through one of our contact methods below.

You can contact us via a private message on our social media channels here:
 
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@fohstyyy Hey! Sorry to hear that you are having issues with the Ubisoft Connect application.

You mentioned that it has an error message, what is the exact error message that you are getting?

Thank you also for the steps that you have done such as Windows updates etc.

@dexter-morgan Sorry to hear that you are also experiencing this issue. At the moment this is still being looked into.

Once there is an update we will reach back out.

Thank you.

@barbatos-asw Hey! Sorry to hear that you have been experiencing this issue.

Please do try the steps by @Lie-nus as they are very helpful.

If it does not wo...

@sorakotw Hey! Thank you for reaching out and sorry to hear that the BattlePass is glitching out for you.

Can you provide more information into this issue please? Do you get an error message, is it visually glitched? Can you provide an image of the issue?

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@grausamkeeit Hi there, thank you for reaching out. I am afraid that this is not something we can assist with over the forums.

I can see that you did indeed already contact us directly and as a result, we did confirm that the ban was correct.

If you need help with anything else not in relation to this ban, please feel free to get in touch.

Thank you.

@eminence-_ Hey! Thank you for getting in touch about this error message that you have been receiving.

Thank you for the images, these are greatly appreciated.

Can we ask that you please try the steps from the link here in order to troubleshoot this.

If the issue continues after this, please let us know.

Thank you.

@guerreroultimo Hey! Sorry to hear that you are experiencing this ongoing match issue.

This issue has been forwarded to the development team for investigation.

In the meantime, I would suggest keeping an eye on the forums for updates.

@krid_ Hey! Sorry to hear that your operator's skins, background cards and attachments are resetting after launch.

This issue is caused by a corrupted local save and can often be resolved by replacing it with a new save file.

In order to troubleshoot this, please do the following:

Please note that replacing the local save files will reset your Operator loadouts and Situation progress again but should stop it from happening again.
 
• Close the Ubisoft Connect application.
Open your system tray by clicking the little arrow located to the right of your taskbar and check that the client is not running in the background.
• Create a backup of the save folder by copying it to a safe location, then delete it.
You can ...

@itzstashy Thank you for answering these questions.

We will pass this information on to the game team.

I know this issue does not seem connectivity-related on your end, but can we ask that you ensure your connection is as best as possible.

To do this please try the steps ...

@nokk-exe Sorry to hear that you have been experiencing this error frequently also. Did you try the connectivity steps that were posted above?