Ubi-Viral

@claudepoiri2021 Hey! Sorry to hear that you have been experiencing this issue with the Elk not showing. Does this still happen after restarting the game?

Are you able to go to an earlier save and try again?

In regard to resetting the game are you using all your save slots? Is it possible to start a new save in a different slot?

@guest-sl8xu0iw Hey! Sorry to hear that you are also experiencing this issue. This issue is reported as resolved as of TU 1.1.0.

Therefore it may be a case that you need to start a new game and try the requirements once more, please in order for it to unlock.

@likendor Hey! At this time the issue with the Drinking Game is still being investigated. We apologize for any inconvenience and thank you for your patience and understanding while we work to resolve this issue.

Any updates to this issue will be posted on the forums.

Thank you both for the images.

Please make sure that you could have received renown for a duplicate instead of an item. If you are sure you have encountered an issue with your Alpha Pack, please try to give us the exact time this may have occurred and we will investigate further.

Thank you.

Originally Posted by ZTNC.
Thank you Ubi-Viral, i am currently trying to purchase the Silk weapon skin bundle for the lunar sale, is it possible to tell us how long this sale will be?

The sale is until Sunday, February 21.

Hey!

We are aware of this issue and it is actively being investigated.

At the moment there is not a time frame for when this will be resolved, however any updates on this issue will be posted on the forums.

Thank you and apologies for any inconvenience caused.

Originally Posted by subAvgKill
I am not overclocking my system. Everything is stock.

Ubisoft is installed separately from my OS NVMe. I have a separate gaming drive that is a Samsung 850 EVO SSD.

To be specific - this is my setup. Siege was purchased via Steam. I've tried both Vulcan and regular mode - both crash. All services not required have been "end tasked".

Video card : EVGA 2080 TI FTW3 Ultra
Motherboard: Asus ROG Maximus 11 Hero (Wifi)
RAM: G.Skill Trident 4x8 GB DDR4 3200
Power Supply: Thermaltake 1200W Platiunum RGB
Coolmaster MasterLiquid ML 360R RGB
Case: Thermaltake V71 Tempered Glass
OS Drive: Samsung 970 PRO NVMe M.2 SSD 512 GB
Gaming 1: Samsung 850 EVO 500GB
Gaming 2: Samsung 850 EVO 2...

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Originally Posted by subAvgKill
I have a similar issue. Ever since mid January, my game has been crashing randomly. I formatted my drive, re-installed all drivers and games. Still crashing.

My PC is:

- Intell 9900k
- Asus ROG Maximus 11 Hero
- 32 GB G SKill Ram Trident
- EVGA 2080 TI vid card
- Samsung SSD drives (for gaming)

Let me know if you require additional information. It's getting really annoying.

Tx

Originally Posted by RealFents1997
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Hey, FB-RojoPH! Sorry to hear that you are encountering this connectivity error. Can we please ask that you complete the steps from the link below to troubleshoot this:

https://support.ubisoft.com/en-US/Article/000079323/

If the issue persists, please let us know and we will investigate further with you.

Thank you.

Originally Posted by ExcessiveMayo
I'm willing to bet anyone getting more frames on one account more than another are getting the better results on a newer account. When you have a high level account you'll more than likely have more uplay friends, skins, charms, etc. All of those things have to load in. Thats why your main is getting poor fps. I have every elite and hundreds of skins/charms on my main and it runs terrible. I have 3 alts and they all run much better. They barely have any skins on them

Hey, ExcessiveMayo!

This seems rather strange but I can see the logic behind it. What sort of FPS were you getting on the new account and old account? Was this on the same PC... Read more

Hey, everyone!

We are aware of this issue and it is actively being investigated.

At the moment there is not a time frame for when this will be resolved, however any updates on this issue will be posted on the forums.

Thank you and apologies for any inconvenience caused.

Hey, MrPogChamp_!

We are aware of this issue and it is actively being investigated.

At the moment there is not a time frame for when this will be resolved, however any updates on this issue will be posted on the forums.

Thank you and apologies for any inconvenience caused.

Hey, ADHDMrTumble!

We are aware of this issue and it is actively being investigated.

At the moment there is not a time frame for when this will be resolved, however any updates on this issue will be posted on the forums.

Thank you and apologies for any inconvenience caused.

Hey, PapaPerc_!

Welcome to the forums. We are aware of this issue and it is actively being investigated.

At the moment there is not a time frame for when this will be resolved, however any updates on this issue will be posted on the forums.

Thank you and apologies for any inconvenience caused.

Hey everyone!

At this time this issue is still ongoing and under investigation. I am afraid I am unable to provide a time-frame for when this will be resolved.

Once there is more information to share it will be posted on the forums.

Thank you.

Hey!

Welcome to the forums Mr_BarackObama. We are aware of this issue and it is actively being investigated.

At the moment there is not a time frame for when this will be resolved, however any updates on this issue will be posted on the forums.

Thank you and apologies for any inconvenience caused Sir.

Hey, Fish0.!

Welcome to the forums and sorry to hear that you are getting this issue. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

Ubisoft Connect
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Hey, Tr.Yennas!

Welcome to the forums and sorry to hear that you are experiencing this issue. Can I ask you to try the following:

Run the game with ADMINISTRATOR RIGHTS.

Verify your game files.
It is possible that the installation of your game is faulty. To fix this, please verify your game files:

Ubisoft Connect
... Read more

Hey, Dexly.!

Welcome to the forums. In regard to stats these can take up to 7 days to fully update. As you mentioned that you only started playing again a few days ago we would advise allowing a few more days to pass and seeing if they then update please.

If not, please let us know and we will investigate further.

Hey, OrgansInOrbit!

I have looked over your account and can see that you did receive 4 packs onto your account and you have only opened 2 in which you got the Gridlock and Hibana content.

Can you provide an image of your packs in-game please? In regard to your charms, did you receive a notification on Twitch that you earned them?