Ubi-Viral

Hey, Sopptur!

We are sorry to hear that you have had this experience playing Rainbow Six: Siege. We want you to enjoy the game and I will try to help you best I can.

You mentioned that you have contacted us already, do you have a case number for this?

Additionally what troubleshooting have you done? just so we arent doing things twice.

In regard to compensation, please understand that this is not something we are able to do.

I hope we can work together to resolve these issues for you.

Thank you and I look forward to hearing from you soon.

Hey, GeneralEbola!

Thank you for getting in touch about this. I have checked your account and can see that the game is now showing for you.

Are you able to access the game now?

Thank you.

Hey, DanJ05!

Welcome to the forums and sorry to hear that you are experiencing Rainbow Six: Siege crashing. I have checked the DX Diag you have linked and can see that your Windows is on version 10.0.19041. The latest version is 10.0.19042, please update to this.

Additionally, your GPU Driver may be out of date, can you check if there is any updates for this. You can find how to do this and some other handy troubleshooting steps that may help HERE.

If the issue continues, please let us know.

Thank you.

Hey, Majestic.EXiT!

Welcome to the forums. I am afraid this is not something we can check here. You can contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Hey, Gusixo!

This is not something we are able to discuss on the forums. You can contact us via a private message on our social media channels here:

Facebook

Twitter

Alternatively, you can reach out to us via a support ticket ... Read more

Originally Posted by SSNIPER_Vibez
So i was playing siege on the free week when it ended I bought the full game I deleted the game and reinstalled and it says that the free week was over even tho I bought the full game and I currently cant find a solution to fix this

Originally Posted by GabrAtoz_
I'm having the same problem. The money have been took but no sign about the code or the game

... Read more

Hey, kondowcukoksal!

Welcome to the forums and sorry to hear that the game is opening on the wrong monitor. When the game opens can you please hold down the Windows Key and press the arrow button to the right or left (dependant on where the other monitor is) to move the game to the correct monitor. Then close the game and relaunch it and see if it is now on the correct monitor.

Please let us know if this does not work.

Thank you.

Hi, Gabe.-!

Welcome to the forums and sorry to hear that you have experienced this issue with your cosmetics resetting to default. Does this include your loadouts?

Please try the workaround below to see if your issue resolves:

- Make sure Ubisoft Connect is completely exited out, which can include exiting from your system tray if you opted to have Uplay run in the background when pressing the window X
-Go to the save game folder below and delete it after making a backup:

C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\635 (Uplay)
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\savegames\\1843 (Steam)

-Open Ubisoft Connect as administrator, then disable the overlay and cloud save
- Launch Siege, modify an operator's loadout, and play a situation, to ensure a good save.
- exit the game, re-enable cloud saves and the overlay and restart Ubisoft Connect
- When the game starts back ... Read more

Hey, Magic_Gdc!

Welcome to the forums and sorry to hear that you are experiencing issues with game chat.

The symbol in the image you have provided is related to connectivity issues:



As such can we ask that you please complete the steps HERE to troubleshoot this.

If the issue continues please let us know and we will investigate further with you.

Thank you.

Hey, the_SLVRFOX!

Thank you for getting in touch about issues with in-game voice.

A few questions to see if we can get to the bottom of this issue:

- Are you using a wireless headset, wired or USB?
- What make is the headset that you are using?
- Are you using a USB 2.0 or 3.0 port?
- Hvae you tried changing ports?
- Are you able to test another headset to see if it works so we can rule out the headset?

Thank you and I look forward to your reply.

Originally Posted by GorareZ
This still doesn't work for me, i have the same issue. is there anything else I can do?

Sorry to hear that you are still experiencing this issue GorareZ. Can we ask have you tried the steps HERE.

If so and the issue is continuing, please get in touch via a private message on our social medi... Read more

Hey, GypsieChangLang!

Sorry to hear that you have experienced this issue with getting stuck in a lobby. If this happens again can we ask that you please reset your router/modem.

If this does not work please let us know.

Thank you.

Hey, Holtsie123!

Sorry to hear that you are encountering this issue when trying to make a purchase.

Thank you for sharing the error that you are receiving. Can we confirm do you have the Steam overlay enabled?

Open the Steam client and navigate to the Steam > Settings/Preferences > In-game tab. Check the box next to Enable the Steam Overlay while in-game.

If so and the issue continues, can you please contact Steam Support to ensure that there are no issues on your account that may stop you from making purchases.

If they ge... Read more

Hey, taburet228!

Thank you for bringing this to our attention. Are you able to provide an image where it shows this?

That way I can show this to the development team if it needs reporting.

Thank you.

Originally Posted by JackForTheFun
Good to hear that!

Hey! Just an update that this is still being investigated at the moment.

Once there is more information we will share it.

Thank you.

Originally Posted by SuperBilton
Guys, had this error code too, I started doing what someone previously wrote with finding exe. Files etc but if you’re on PC and have Siege through the epic store, open up Ubisoft Connect also. You’ll notice your game hasn’t finished installing within that application. Let it finish downloading and everything should work from there!

Originally Posted by schalkelenny
I had the same problem. You have to wait until the update is fully compleated....

Read more

Originally Posted by iKiNgZ_PT
Hi i did rebuild the database on my PS4 but i still can´t load into the game, here´s a picture of the screen im stuck in, hope it helps
[IMG] https://1drv.ms/u/s!Ar7aJ7CjKRHhkWwy...5kpTI?e=HHascd

Thank you for getting back to us and thank you f... Read more

Hey, clemenne80!

I'm afraid we can only support the forums in English at the moment. If you translate your message, I will do my best to assist you.

Alternatively, you can create a support ticket for support in your language here: https://support.ubisoft.com/en-GB/Contact#en-gb

Thank you.

Hey, guest-7ajarP6J!

Thank you for reaching out about River Raids. Regarding your issue, this forum is for Assassin's Creed Odyssey issues.

The main Assassin's Creed Valhalla forums can be found here.

Do let me know if you run into any issues with posting on the new forums.

Thank you.

@claudepoiri2021 Hey! Sorry to hear that you have been experiencing this issue with the Elk not showing. Does this still happen after restarting the game?

Are you able to go to an earlier save and try again?

In regard to resetting the game are you using all your save slots? Is it possible to start a new save in a different slot?