Anno 1800

Anno 1800 Dev Tracker




16 Oct

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @raiseo_hitsu ,

Thank you for reaching out and for the update, glad to hear you've been able to get back up and running although a shame to hear some progress was lost!

As we don't officially support mods there's only so far we can advise in these cases, but please take care when using them as it is possible for a mod to corrupt saves, so it may be worth making backups just in case!

If there is anything we can help with at all, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you for this @TomaszMajewski !

Appreciate it!

I've raised this up to the team so they'll be able to take a closer look and get this corrected.

Thanks again for bringing it to our attention!


15 Oct

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for this @hundread1800 , I can see how this can be confusing!

We appreciate you noting this though and we'll let the team know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for the clarification @trebleta !

I see what you mean.

I've passed your report, clip and save file onto the save for them to be able to look into this further!

Should we receive any updates from them or require any more information, we'll keep you informed here so please keep a look out!

And of course if there's anything more we can help with in the meantime, please let us know!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thank you for the updates guys, they've been noted to the team as part of the ongoing investigation!

No news as of yet, but should that change we'll let you know here!

Keep up the updates as they're always handy for us to know, thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey guys!

Thank you for your reports, updates and screenshots, they're spot on and appreciated!

This certainly doesn't sound right so I've passed everything from here onto the team for further investigation.

We'll keep you in the loop with any more information as and when we receive it.

Thanks again guys, keep it up!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello there @hundreAd1800 ,

Thank you for this report and the steps to reproduce it, it's appreciated!

I've passed all of the details and reproduction steps onto the team for them to be able to look into this further.

As always, should we need anything more or have any updates, we'll let you know here!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hello there @dainaron ,

Thank you for reaching out to us with this, sorry to see you're currently unable to progress!

As a starting point, could you please first try verifying the game's files, just to ensure nothing is missing or corrupted.

Should the quest still not appear, could you please provide some screenshots or clips showing your quest log and completed quests so far so we can see if there's anything else that may need to be done to trigger the quest, or pass them onto the team for investigation if necessary.

Much appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Thanks for the confirmation @hundread1800 , appreciate it!

I've passed your report onto the team for them to investigate further.

Should we require any more information from you or have any information to share from them, we'll let you know here so keep an eye out!

Thank you!


14 Oct

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@trebleta Thanks for the additional information!

I noticed you said you fixed the oil delivery. Are you experiencing any other issues with the game?

If not, I hope you have a good one!

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@smokedrwa Awesome, thanks!

I've gone ahead and reported this issue to the team. If I receive any updates, I will update this thread with further information.

Please let us know if you run into any other issues!

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@hundread1800 Hi there, thanks so much for reaching out about this issue and providing those screenshots!

Which game mode is this occurring in? Have you noticed any other elements within the game that seem to repeat themselves?

Additionally, could you give our PC troubleshooting guide a try and see if this still occurs?

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

Hey @tomaszmajewski, thanks so much for letting us know about this issue!

Could you provide a screenshot of the translation error appearing in your game? Once we have that, we can go ahead and report this to the team.

Comment
    Ubi-Mushy on Support Forums - Thread - Direct

@ailingtheo Perfect, thank you! I've gone ahead and updated the team on the new way this issue is presenting and sent them that new save file.

Please keep an eye on this forum for updates, and let us know if you run into any other trouble!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @hundreAd1800, thanks for reaching out and bringing this to our attention.

As it stands, I can confirm that the information you've provided has been forwarded to our development team for further review.

Should we have any difficulties with reproducing the issue, we will let you know.

In the meantime, apologies about any inconvenience this may cause and if you have any other queries or run into any other difficulties, drop us a message at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @and5566, thanks for sharing all of the information regarding the issue you ran into and as it stands, I can now confirm that this has been forwarded to our development team for further review.

Apologies about the inconvenience this may cause and if you do have any further queries or run into any other difficulties, feel free to reach out at any time!

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @hundreAd1800, thanks for getting in touch and appreciate you for bringing this to our attention.

Solely for reproduction purposes, can I just double-check if this issue occurs each and every time you try to search for 'removed input'?

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @SirHarryPierce, thanks for getting through to us and apologies about the delayed response from our team - seems like this may have been slightly overlooked.

I've had a closer look at this and wasn't able to identify any similar reports, therefore for reproduction purposes, is there any chance you could share your save file with us where issue is present?

Let us know and we will take it from there!


13 Oct

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey @AilingTheo, thanks for your input there and sorry to hear about this.

So previously I understood that you were being directed to the center of the ocean when in attempt to locate dancers, however now I understand that it doesn't give you any direction whatsoever, is that correct?

Also, I have tried to access the file you've provided link to however wasn't able to as it states that it no longer exists.

Comment
    Ubi-Karl on Support Forums - Thread - Direct

Hey guys, appreciate all of your input regarding the matter so far and sharing all of your findings @hundreAd1800 @SmokedRWA!

Does either of you possibly happen to...

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