Anno 1800 Dev Tracker

@siebenachtel30 Hey there, thanks for getting in touch about this, and welcome to the forums! Sorry to hear you've had issues launching Anno 1800 - I'll be happy to help you get that sorted.

Please start with our troubleshooting guide. In particular, make sure you've updated your GPU drivers and operating system (which will help if indeed it is something to do with your graphics card), you've verified the game files (this makes sure the game has all the files it needs to start up), and you don't have any unnecessary background programs inter...

Thanks very much for your posts about this, @nekyoarc - we really appreciate this! And welcome to the forums

When you say they no longer have traits, can you describe further what you mean? If possible, we'd love some screenshots illustrating this issue, so we can get them sent across internally to be investigated.

You mentioned verifying the game files, which is g...

@bigjim35 Thanks for coming back to us and clarifying the issues - that was most helpful, and we really appreciate it!

We've had reports of the schnapps issue, and we've got a fix coming out as soon as possible for that, although I'll still highlight this other issue in case it is different. Some other issues in regards to Fog of War being disabled are being investigated, and I've I've gone ahead and reported the issues you've raised to our teams too, to look into internally.

Thanks again for these reports, and sorry for the inconvenience.

Thanks very much for trying those steps for us, @chookeydawg - really unfortunate that they haven't solved the issue, but great that we've ruled out the basics as solutions!

In that case, we'd seek to troubleshoot further with some system files, which we can use to see what information Windows' Error Reporting has logged about the crash you've had. You'll find our guide showing how to generate those system files ...

Thanks for sorting out your save files for us, @asterix201252 Please put it in a .zip file, and you should be able to upload it to your ticket that way. ...

Check the "lighting quality" setting in the options menu. It has to be at least "High" for the lamps to illuminate their surroundings.

@chookeydawg Hey! Sorry to hear that the game is crashing for you when questing in the Artic. In order to troubleshoot this please try the steps here:

https://www.ubisoft.com/en-gb/help/connectivity-and-performance/article/troubleshooting-technical-issues-on-pc/000061047

Should the issue happen again at the same point please let us know.

Thank you.

Hi, Mich_Leo!

Thank you so much for reporting these issues along with the images and videos, this is most helpful. I have broken down each bug report below:

Bug report 1: I have reported this issue to the dev team and once we hear back we will update you accordingly.

Bug report 2: Can we ask that you please verify your game files and also ensure you are running the latest GPU drivers.

Bug report 3: I have reported this issue to the dev team also. Once they respond we will be in touch.

Bug report 4: Thank you for bringing this to our attention, I have passed the image on to the dev team to be looked into.

Bug report 5: I have also reported this quest bug to the dev team. Once they get back to us we will update you. Thank you.

Bug report 6: We will wait to see the outcome of bug report 3 before looking into this one further please.

If you have any further bug reports or queries please get back in touch.

T...

@masterofmules Thank you for your reply. I can see that we did recently update your case with some further troubleshooting to do. Can you try this and if it does not work please let us know on your support case that way we can look into it further with you.

Thank you.

@sjefdeglyve Thank you for getting back to us, I have looked into this issue and it is now working as intended to have the activated effect +20% of Hit Points with 30 sec duration and 1 min cooldown.

I am happy to pass any feedback you have on to the game team though.

Thank you and if you need anything else please let us know.

@mcetnar @Nova_eXelon Hey! Sorry to hear that you are both experiencing this issue with the items not being picked up by the carts.

I have reached out to our game te...

@kissybyc Thank you for getting back to us and sorry to hear that this troubleshooting did not work. I have gone ahead and reported this to the dev team along with the image and video you provided.

Once there is an update we will reach back out, thank you.

@bendefo Brilliant to hear that this has been sorted with update 12.1

If you need anything else please let us know.

Thank you.

@and5566 Thank you for the link to the file. I have attached this to the case. Can you please update the case with a description of the issue and a support agent will get back in touch with you asap.

Thank you.

@asterix201252 OK thank you for this additional information. We will pass this on to the dev team.

If you need anything else please let us know.

Thank you.

@asterix201252 Thank you very much for the video and image, these are most useful. Would you also be able to create a support ticket and upload your save files?

You can find the save game locations here.

You can find our contact options ...

@sirharrypierce No problem at all. Once there is an update we will communicate it. Thank you.

@sirharrypierce Hey! Thank you for your reply. We have received an update from the Dev team in regard to this. It is right that the search for Fisheries does not return any items because you have selected "Trade Union" items, and Fisheries are usually affected by Harbourmaster`s Office items. Although, all production Buildings also affect fisheries and they should be returned in that case.

However, they have advised that this was a known issue in the past and was fixed, as it seems the results should show even if the fisheries are within "Affects harbour Buildings",...

@kuro-conan Hey! Thank you for providing this bug report about the Merchandise Redunandt message. Thank you for the image this is most useful.

I have gone ahead and reported this to the dev team for further investigation.

Once there is an update we will reach back out to you.

Thank you.

@bartic85 Thank you for your reply and thank you for the images. Awesome town! Please do let us know if this continues during free play.

If it does happen we will then report it to the dev team.

Thank you.