Anno 1800 Dev Tracker

@cabdnor

Hey there.

Thanks for reporting this to us.

If possible can you please provide images and/or video demonstrating this we could take a look at and attach to our report to the development team please?

@mich_leo Thank you for that information! I appreciate you taking the time to reach out to us about these issues and your patience as our teams look into these reports.

Hey once again, @AORUS2017

Do you have a savegame with the wonky cart - the one you've labelled 'There must be a hole in the road?' Our teams have been unable to reproduce this issue, so we'd like a save file showing the issue to help us investigate. ...

Thanks for coming back to us about this, @farvay - I'm sorry for the frustrating time you've had with Anno 1800 and Ubisoft+.

There isn't any way to disable achievements entirely with Ubisoft+, since offline mode cannot be used with that service. Instead, though, I'd like to invite you to run through our connectivity guide, as this will make sure your connection to our servers is working as it should. In particular, from that article, please remember to reset your network hardware, switch to a wired connection (if possible, and if you a...

Another suggestion @Andromeda_2205
If you're using any kind of mods, the "City Ornaments" mod seems to cause a very similar problem. Please disable/remove it and test again.

@siebenachtel30 Thanks for giving those steps a try.

To troubleshoot this further, you'll want to submit a case on our support site. Please make sure to include a short description of the issue, as well as your ...

@andromeda_2205 Gotcha, thanks for the update and the picture!

Would you be able to test if this occurs on a different save game?

Hi Farvay! I'm sorry to hear you're running into this issue playing Anno 1800. As @AORUS2017 mentioned, I do recommend verifying your files as a first step.

If the issue continues, you can give the following steps a try:

1. Open Ubisoft Connect a...

Understood, @aorus2017 , and thanks once again for your help and understanding I've responded to your General Discussion thread, too.

Thanks very much for your insights into this issue, @casosad - I really appreciate it!

We certainly recommend reloading a save in case of issues, but we'd rather the issues weren't happening at all, of course. If you find you're unable to deliver goods for quest missions, we'd really appreciate a video showing this happening, as this best lets us investigate the issue internally. I know not everyone is able to record footage of gameplay, however. Microsoft has a support article here s...

Thanks very much for these screenshots, and your clarifications on when this started happening, @nekyoarc - that's very helpful indeed.

I can confirm that this is something our team is aware of, and we're currently looking into it. I've added your report to our investigation, too.

I hope you've been enjoying 1800 otherwise

Thanks for uploading your saves and coming back with the case number, @asterix201252 - I really appreciate all your help. I've sent your full report across to our team now to investigate further internally.

Let me know if you run into any further issues at all

Thanks for getting these screenshots across to us, @aorus2017 - I really appreciate it! I've gone ahead and sent them across internally.

When submitting and describing issues to us, although I appreciate you've sent these very useful screenshots, it'd be really helpful to us if you could more fully describe what we're seeing in the screenshot. For example, you could say what buildings, ships, or elements are being shown, and what you were expecting should happen in the game, compared to what actually does happen. Although many of us on the forums are experts in our games,...

Heyho, just to confirm this is working as designed

Same-level Engineer and Investor residences are an exception to the usual rule: They can still positively affect each other.

When it's the same building/population type, having the same height does have a negative impact.

We're planning to adjust the info tips in-game to make this clearer.

@NekyoArc Thanks for posting those screenshots, and for listing out everything you've done from that guide provided by @Ubi-Thrupney ! Do you recall when exactly this starte...

@hundread1800 Hey there! Thank you so much for reaching out about this issue. To get a better look at what's going on, would it be possible to also get a short video clip of this as well? You can upload the video to Youtube as an unlisted video, and then post the link here for me. Thanks!

@asterix201252 I'm glad to hear that this issue is resolved for you! Thank you so much for that update!

@asterix201252 Are you getting any specific errors when you attempt to upload those files? Or does the entire support site appear to be down?

@MasterofMules Thank you so much for that update! I'm glad to hear that the game appears to be running smoothly for you again, even if you did have to uninstall that DLC. Have you also updated your support case to let our Support Agents there know that the issue seems to revolve around that DLC as well?

@andromeda_2205 Hey there! Welcome to Discussions! I'm sorry to hear that you're running into some issues with your new DLC, however. Since you've already tried verifying your game files, would you also try reinstalling the game to see if that gets the DLC working properly? If it doesn't, would you either grab some screenshots or a quick video of this issue?