Anno 1800 Dev Tracker

@lad_judge

Hey there

Is it the logbook you haven't yet collected or is it a different item? If it is have you also already destroyed the harbor?

@monsensan

Hey there.

Sorry to hear you've encountered this issue. We haven't received too many recent reports of this issue as it was reportedly fixed however if you are running the latest version of the game and the issue persists we'll report this to the team. You can ...

Thanks for coming back to me so promptly, @pavelpru

Our teams have asked a few additional questions:

1. Which monitor do you use?
2. Can you approximate how often this happens? Out of how many launches of the game would you say you noted this issue and had to restart?
3. Can you send us across a couple of files? We'd need two files: a DxDiag file (...

Cheers @Asterix201252 - I really appreciate that.

If anyone has a save file with one of these quests currently active (with the setting for them disabled, of course), can you send us it? Our team has asked for this to help with our investigation. You'll find the save file location listed in this support article.

Once you've got t...

Hey @guybrush_pluto , @hedition , and @SirHarryPierce for your posts about this issue. My apologies that this isn't somet...

Hey @pavelpru , thanks for coming back to us, and being so thorough with your relaying of the issue - that's most helpful! Do you work in tech, by any chance?

I've gone ahead and reported this to our teams to investigate further. In the meantime, can you tell me what refresh rate your monitor is running at? If it's more than 60Hz, can you ...

Hey @alejandrov1828 , welcome to the forums

Just chiming in to second what ...

@Asterix201252 @SirHarryPierce Hey Sir Harry and Asterix, thanks for pointing this out to us. Sorry to hear these tutorial quests have been popping up.

I've ...

Hey everyone, thanks very much for your posts about this. Great to see you're all excited for the various celebration items we've got, but really unfortunate that some of you don't seem to have access to the Ship of the Line skin.

Indeed, our teams have identified an issue where some players are missing the skin, and are currently investigating. My apologies for the inconvenience in the meantime.

Let me know if there's any further thoughts or questions while we look into this.

Welcome to the Anno 1800 Discussions @pavelpru!

I'm sorry to hear you've encountered this flickering with your HUD in-game. Thanks for providing this clip showing the issue occurring as well!

In order to investigate this further, would you please try this technical troubleshooting guide to see if that helps?

Thanks!

Hello @synchromantic, welcome to the Anno 1800 Discussions!

I'm sorry to hear you're experiencing issues playing multiplayer with your partner. Could you please try this connectivity troubleshooting guide to see if it helps connect successfully with them? If this error code persists, please keep me updated.

Thanks!

Hello @cpt-wenchbane, thanks for reaching out to us!

I'm sorry to hear that you're unable to see the ship skin in-game. Could you please confirm the skin name with me, so that I can investigate this further with you?

No problem at all @bigjim35, glad to help!

@asterix201252 @SirHarryPierce Thank you both for your reply. Was this a one-time occurrence or does this message constantly pop up?

@sirharrypierce OK thank you for letting us know. If it becomes more frequent please do get back in touch and we will investigate further.

Hey, folks!

Thank you for letting us know about the tutorial messages suddenly popping up.

Can we ask have you all completed the tutorial?

@ghost722nd Don't worry we have not forgotten! Once we have more info we will reach back out to you.

@ghstsnpr13 Hey! Thank you for replying, we are aware of this issue with the overlay and as such a hotfix was released today to resolve it.

Apologies for any inconvenience caused.

@graeme1907 Great to hear that you have been able to identify the cause of this crash.

If you need anything else please let us know.

Thank you.

Thanks for giving that troubleshooting a try @bigjim35! I'm sorry to hear that the grey color has persisted. Could you please let me know if you've already tried to reinstall the Pedestrian Zone DLC, as well as running Ubisoft Connect and Anno 1800 as administrator?