Anno 1800

Anno 1800 Dev Tracker




24 May

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

You're welcome, @Superdog736! A link to the video is perfect. Thanks for letting me know that you're unable to load a previous save as well. I'm sorry to hear about this.

I've passed on your report to the development team so they can take a closer look at this. If we require any additional information, we'll reach out to you within this thread.

In the meantime, please keep an eye out for future updates within the ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Superdog736! Welcome to the forums 🙂

Thanks for sharing your report with us. I'm sorry to hear that Cummascach has become stuck in the wall after you defeated him using "Dive of the Valkyries."

Are you able to try reloading an earlier save to see if you're able to defeat him again without him becoming stuck?

If you're unable to reload an earlier save, would you be ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @guest-O9GEWXX8!

Thanks for sharing your report with us. Would you be able to send us a video that shows the following:

  • That you have completed the Trials on your original save, and that the marker on the world map is no longer present
  • That you are unable to start the Trials on your second save, but that the markers are still present on the map (as if they haven't been completed)


We can then pass this video along to the development team so they can take a closer look.

Thanks! 😊...

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22 May

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @mordule, to pass this on to our game team to look over, could you provide any video clip of your mystery progression in Meath along with showing you are unable to start the challenge?

Comment
    Ubi-Mark. on Support Forums - Thread - Direct

Hello @azullFR,

Thank you for sharing your video!

I just checked on my PC and tried to reproduce this issue, but with no success, I'm afraid. Can you please confirm if you experienced it as well?

Many thanks!

Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by GillestheGreat
Hi!

Thanks for your reply.

I am happy to announce I cannot reproduce the issue: we've played two more sessions without any missing thumbnails.

A complete reboot of the two PCs seems to do the trick.
Hey!

Thank you for letting us know, perhaps it was just a temporary connectivity issue at the time.

I'm happy to hear all is well now enjoy your day!
Comment
    Ubi-Raziel on Support Forums - Thread - Direct
Originally Posted by lwhite2019
I have subscribed to and previously claimed the vehicle liveries pack and now that i am tryign to play the game it does not show that i have recieved it. The onlinle links from anno to the prime gaming site dont even lead to anno 1800....... Please help with ideas to fix the actual recipt of this pack.
Hello, I'm sorry to read you didn't receive your pack.

As this will require us to review your Ubisoft account, please get in touch with us directly. Here you go -

Email Support / Live Chat: ... Read more

21 May

Comment
    Ubi-Wan on Support Forums - Thread - Direct

@c4ptj4cksp4rrow This is certainly strange! Have you encountered similar situations previously? If so, might you be able to grab a video of this for review?

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @azullFR!

Thanks for sharing this report with us, and for including a video with multiple examples. I've passed this along to the development team so they can take a closer look.

If we require any additional information, we will reach out within this thread.

Thanks! 😊

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @Metroid_Meister!

I'm sorry to hear you're unable to recruit any Jomsviking in-game. Are these only the Jomsviking you can purchase from settlements, or does it also include Jomsvikingr you can find at the River Raid hut in Ravensthorpe?

Would you be able to send us a video that shows these missing Jomsviking so we can pass it along to the developers for further investigation?

Thanks!


20 May

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @rndmwitedude! Welcome to the forums 🙂

Thanks for sharing your experience with us, and for providing an update. I'm glad to hear that the issue has resolved itself for you 😄

The development team are still investigating this issue furt...

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19 May

Comment
    ubi-smash on Support Forums - Thread - Direct

@garbo3 After talking with the team, they are looking into further details to review this. Could you share any other weapons/runes that you have witnessed this issue from whenever you have loaded the game or fast traveled (this is for other weapons and runes that were not presented in video clips already)?

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there @guest-09bXSF7t! Welcome to the forums 🙂

I'm sorry to hear that you've had trouble creating a support ticket. If you're having trouble opening a support ticket via the website, you could also try ...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

Thank you for continuing to update this thread with your experiences with the missing amber. I've passed on all of the reports that have been shared with us to the development team as part of the ongoing investigation. We don't yet have any new updates to share with you all from the developers. Once any new information is shared with us, we will let you know as soon as we are able to.

If you have been affected by this issue, please can you send us a video that shows the following:

  • You can defeated all of the Children of Danu in your Order menu
  • That you only have 9/10 bloody amber collected in your inventory


Additionally, please ensure that you have an up-to-date save uploaded to the cloud. We can then notify the development team so they can take a closer look. If you happen to know which Child of Danu didn't drop amber for you, please let us know this, as it could be helpful to the investigation.

...

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Comment
    Ubi-Thrupney on Support Forums - Thread - Direct
Hi Gilles, great to hear you're a fan of the coop mode!

Just to double-check, is the other player in your coop game able to see all the trade route thumbnails that you create?

Also, please try verifying the game files, from our troubleshooting guide below, just to make sure the install is as it should be.
https://www.ubisoft.com/en-gb/help/c...n-pc/000061047

Thanks for your patience with this! I look forward to hearing from you again.
Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Thanks for letting us know you've uploaded an up-to-date save to the cloud, @bielik01! I'll notify the developers so they can take a closer look at this during the investigation 🙂


18 May

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey folks! Thanks for tagging us in this post. I've collected the videos sent along with a few cloud saves to share with our game team to look over. If you capture any further video clips or screenshots to share of this, please add them here and tag me in the post.

Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there!

@Kormac67 - You're welcome! Thank you for the suggestion 😊 If you have any further feedback or suggestions on how we can make the Megathread list easier to navigate, please don't hesitate to reach out!

...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

Hello there,

I'm sorry for the delayed response. I've checked in with the development team regarding this issue, and I can see that they're still investigating being unable to interact with Bishop Deorlaf in "War Weary" further. This is why it wasn't included in TU 1.2.1. I apologise for any disappointment that has been caused by this.

I would like to assure you all that this issue is not being ignored, and that the player support team is continuing to forward reports shared with us to the development team for further investigation. As soon as we have any new updates to share with you all, they will be posted within this thread and in the News & A...

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Comment
    Ubi-Borealis on Support Forums - Thread - Direct

I wouldn't be able to speculate on what is preventing you from interacting with the trial again, @bielik01. I've included this information to the development team in case this is what's causing the issue for you.

If we require any additional information from you, we'll reach out within this thread. For future updates, please keep an eye out within the ...

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