Anno 1800 Dev Tracker

Originally Posted by Marsovian
Sorry for slight necroposting, but it was indeed the freshest patch avaialble as of then, so yes.

Hey Marsovian,

Thank you for getting back to us!

As noted in Raziel's post, is this happening after abandoning the quest and then starting it again?

Originally Posted by Belgian_Style
None of the suggested solutions are working.

Hey Belgian_Style,

Welcome to the Forums, I'm sorry to see that the suggested steps haven't helped you resolve your crashing issues so far!

For us to take a closer look into your particular setup, could you please open a case on our Suppo... Read more

Originally Posted by SirHarryPierce
@Ubi-Raziel send Ubi-Orion a DM, seems your DMs are locked.

Hey SirHarryPierce,

I can see you were since able to create a case on the Support site and send your files through, they've already been passed onto the team

We'll keep you in the loop as and when we hear more!

Thank you!

Hello @Xreddix,

Thank you for bringing this to our attention!

Can you please provide us with a shot video of this occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

It should be fixed with the next Game Update, but since the update is still in development, followed by a verification process, we'll only be able to tell you for sure closer to release.

Hello to you both!

We are certainly still here, I'm sorry we're coming back after a bit of a delay

From your descriptions it's currently difficult to tell whether this is a bug; it certainly may be however we've not yet had enough data to understand it.

We may be able to review your save file. Before we pursue that option, would it be possible to provide a video to present the issue? Perhaps we can see the reason for the defeat there.

Originally Posted by BCessel
Hello Ubi-Raziel, I'm happy to see an answer as recent as yours on this topic. I’m panicking about some crashes in my game very often and I’d like to hope that something can be done by your team. I'm a huge fan of the series and I have the complete game with all the DLC's. My computer is somewhat superior to that of my friend Novisorbis, containing i5 9400F, 16GB-RAM, nVidia GTX1660Ti and two SSDs, but my island already has 70k population and many resources, but the crashes have not really occurred for less than a month and no I know if it's something with the game, Windows 10 or video driver. Any suggestions for us or any hope for brief solutions, as I look forward to two more DLC's from this Season 3?...

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Originally Posted by Novisorbis
1. Latest drivers are updates regularly and are installed
2. The video will give an idea of the size of my city and some of the places where it is inclined to hang.

youtube has been deactivated.
Do you accept the use of cookies to display and allow you to watch the video content?

Hey there.

Thanks for providing this for us. This issue is still under active investigation at the moment, please keep an eye on the forums for fur... Read more

Hello there!

I've merged together a few similar threads about one of the Corpse Feeders missing from the arena. I apologise if this has disrupted any ongoing discussions. Creating a single thread allows us to keep all information and updates in one place.

As we have received no new updates of this issue persisting in game following the release of TU 1.2.1, we are now marking this issue as resolved.

If you're still h...

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Originally Posted by SirHarryPierce
Ubi-Milky has a copy of this game already. But I can upload a more current one in about 24hrs.

Hello! If you could, that would be much appreciated.

Apologies for requesting multiple save files, we always like to request the most recent save to make sure the issue is still apparent and running the latest version.

Thank you!

Originally Posted by mtgrhox
https://youtu.be/ANEMh74RclI


Several patches have been made after the report but it's still not fixed. So I'm reporting again. This video first shows all other factories' attractiveness is counted as a culture bonus, after that video shows Bumm Brimmel's attractiveness is counted as a pollution bonus.

...

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Hello, I'm sorry for coming to you with a bit of a delay.

If this issue still affects you , can you please provide a short video to present it?

Does the issue resolve itself if you load another save, or restart the game?

Thanks!

Hello everyone!

Apologies for not coming back to you sooner, I will do my best to offer you some suggestions.

First of all for any crashing issues, we recommend following our main support article: https://support.ubisoft.com/Article/000061047

There is also the option to play with the DX11 or DX12 API; so it's worth trying them both to see if your issue improves.

If you are unable to edit your API in-game, you can change it through the config file as Luckson777 suggested. It is located here: %userprofile%\Documents\Anno 1800\config\engine.ini

Finally if that doesn't work, try deleting the engine.ini config file and try again.

I appreciate this is a lot of information; please let me... Read more

Originally Posted by tiobas1965
I have a problem, I had 3 million coins and every 3 minutes about 200,000 coins disappear, until I reach zero coins, I am in a positive balance, I cannot go up to 80.00 coins since every 3 minutes everything disappears

Hello!

Would it be possible to provide us with a short video to show us this issue please?

We can then forward it to our developers, so we can investigate.

Originally Posted by Delamaine1973
Hi all. I have experienced this problem once before and after I updated GeForce drivers and verified the Anno1800 files via Ubisoft, then the problem goes away. When I start Anno1800 then no text appears at all, no user warnings nor anything within game menu. The DLC's are required to be reactivated and I cannot go any further... the cloud game that I've played for months will also open with a brand new map (totally different from the one I used to played). Should I reinstall the game or has anyone else also came across this problem?

Hello!

We will do our best to help you with this, however it is something I am unfamiliar with.

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Hey there uncleseano.

I'm going to raise this with the Anno 1800 team now and myself or one of my colleagues will get back to you with an update on this. Thanks.

Originally Posted by a55p2
Same thing here. Very noticeable drop in performance on my HP omen RTX 2060 laptop. It's strange because the game was running almost flawlessly before that. Ram goes way up too. I really hope you guys fix it because there's no way something than ran so well should become poorly optimized after a simple update

Hey!

Can you please explain in more detail what FPS you used to get, and what FPS you're getting now?

Does your FPS only drop after certain actions?

Originally Posted by ...

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Hello, apologies for coming to this thread a bit late.

We have recently resolved some issues with quests, however I understand for some the fix is not retroactive.

Are you perhaps able to abandon the quest, and try again?

Originally Posted by browneyone
For me the game works for maybe less than 5mins then my computer reboots. I've tried dx11 and 12.

Hey there.

Welcome to the forums.

Can I ask you to attempt every step suggested here please if you haven't already done so?

Hello there!

I apologise for the delayed update. Following TU 1.2.0.1, the development team has marked this issue as resolved.

If you are still having trouble unlocking achievements on PC following this update, please can you provide us with the following information:

• Which achievements are you unable to unlock?
• Have you tried repeating actions, if able to (such as in "Silent Viking" and "Seahorse")?
• Have you been able to try completing additional quests? Some players have reported that completing settlement quests, such as Petra's archery challenge, has allowed them to trigger story achievements to unlock.
• If you're able to provide any images/video that shows you have met the criteria but the achievement hasn't unlocked, this would be helpful. This could be an image that shows your completed quest log and missing achievement, or a video that shows you completing an action and the achievement not unlocking.

...

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