Anno 1800 Dev Tracker

Hey silversaxman, thanks for posting on the forums about this. Freezes and statistics not updating sounds very frustrating indeed - I'd really like to investigate further.

Please start with our troubleshooting article. I'd especially appreciate if you could verify your game files, and make sure your drivers and OS are up to date, to try to tackle the freezes. Then, make sure to run Ubisoft Connect and Anno with admin rights, to see if this properly updates the statistics.

If that doesn't improve the situation, would you be able to get me some screenshots showing the discrepancy with the statistics?

And, for the freezes, let me know if they persist, and we'll see about using some system files to look into this. Thanks for your patience, an... Read more

Hello there @UbiSucs96,

There have not been any new Title Updates release since ...

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Hello @DeathStalkerSid,

Thank you for bringing this to our attention!

I just checked it out for you and I can see that a similar report has been already passed on to the development team. However, we were unable to reproduce it, I'm afraid. Can I kindly ask you to provide us with a short video of this occurring, so I can forward it to the development team?

Many thanks and if you have any additional questions, please let us know.

Hey chrisskews and everyone, thanks for letting us know about this issue with the research queue.

Please make sure you've verified your game files. It could be that oddities happened with the install process, so verifying the game files is a worthwhile step. Our support article describes how to accomplish this.

If that doesn't help, would you be able to get me some screenshots showing the issue? I'll be able to use these to follow-up the issue with our dev teams.

I appreciate your patience in the meantime

Hey @ johnny19w - I've merged your topic in with this other one, thanks for reporting it to us. Please see my post above, where I've put some next steps for getting this sorted. ... Read more

Hello @souldure,

Thank you for your video! I passed it along to the development team for further investigation.

Apologies for any inconvenience caused by this and if you have any other questions or concerns, please let us know.

Hello @Souldure,

Thank you for bringing this to our attention!

It does sound a bit strange, to be honest. Can I kindly ask you to provide us with a short video of this occurring, so we can investigate it further for you?

Many thanks and if you have any additional questions, please let us know.

PS: I moved your thread to the Player Support section for better visibility ...

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@bielik01 Apologies for the late response. Thank you for your feedback, I have forwarded it on to the game team.

@arathorn_toxik Hey there, and thanks for contacting us about not being able to obtain the Saint George's helm. I appreciate you letting me know what all you have tried, and am so sorry this is persisting. As you may know, the Helm should be able to be acquired in Deebury. If you open the chests without a full foreign supplies inventory, are you still unable to collect the Helm? If so, please provide a video from your gameplay that shows you opening the chests in Deebury. For a video, just post it to YouTube as unlisted and then send me the link here. Also, make sure the vide...

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@kennyannydenny Hey there! I went ahead and merged the two threads and also shared the new reports with our team to look over. Thanks!

Thanks for those images, @bielik01! I've passed these along to the development team for a closer look

Heyho, this not a bug but working as intended.

Hello there @darthbiggious!

I'm sorry to hear that your girlfriend has encountered this issue as well, and is unable to speak with Sichfrith. Would she be able to share a video that shows she's unable to interact with Sichfirth when prompted to, or any other NPC? We can then pass this to the development team for further investigation.

Thanks!

Thanks for confirming that for me, @ViRaLuNdEaD, and for sending us a video that shows Eivor flying away. I've passed this along to the development team

Thanks for sharing your report with us, @Paraflier. I'm sorry to hear that you've encountered trouble when fighting the Puca in "Into the Fog" as well.

Thanks for sharing your suggestions, ...

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Hello there @ViRaLuNdEaD!

I've moved your post into this thread as it sounds like both you and @azullFR are encountering the same issue. This way, we c...

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Hello there!

Thanks for tag, @bielik01! I've merged your original thread into @Mordule's so we can keep all information and updates from...

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Hey!

Sorry to hear that you are encountering this issue with your saves. Can we ask are you saving locally or on a One Drive?

Are you also 100% on the correct account?

Originally Posted by Bert_Boomgaard
Nope. You just have to press ok and the special guest will be found in your inventory. In a previous version they were waiting on the public mooring until you gave permission. That is not the case anymore. At least in my game.

Hey! Thank you for your insight into this. jasper1949 please let us know if this works for you.

Thank you.

Thanks for providing me with some more information, @hygrotus, and for including some additional images. I've passed on your report to the development team so it can be used as part of the ongoing investigation