Anno 1800 Dev Tracker

Thanks for providing me with some updated images, @bielik01. I'm sorry to hear you're unable to begin the trial whilst outside of an active quest.

Just to confirm, you completed this trial successfully on your first playthrough the expansion? I can then include this information in your report to the development team.

Thanks!

Hello there!

Thank you for continuing to share your experiences with "Courting the Kings" with us. I've passed along all of the reports that have been shared so the developers can take a closer look at these. I'd like to provide you all with a status update with the ongoing investigations:

• Prisoners in the cell are dead, preventing the quest from progressing
  • Status: Pending fix
  • Comments: The development team has been able to identify what is causing this issue, and intend to release a fix in a future update. Please keep an eye out within the News & Announcements forum fo...

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Hello there,

I've merged @Garbo3's thread with this one, as you've all encountered the same issue. I apologise for any confusion caused by the merge. Creating a single thread helps us to keep all information and updates in a single place.

Thanks for sharing a video of your experience with us, ...

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Hello there @bielik01!

Thanks for opening a new thread, and for sharing your ticket number with me. I've taken a closer look at the video you've sent us and I can see that you're in the middle of the quest "A Show of Character" when you try to interact with the trial. Would you be able to complete this quest for me to see if this allows you to successfully interact with the trial?

If you're unable to interact with the trial outside of the quest still, can you send us another video that shows you have no current quest active but still cannot start...

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Hey DashiellNico, welcome to the forums!

Asterix201252's comments on saving and loading a spot on - thanks so much for explaining for us

Regarding the crash you experienced, I'd like to invite you to have a quick read of our troubleshooting guide, as the steps it suggests fix most crashes. You'll find it here. In particular, please try verifying your game files, and making sure to update your drivers and OS.

If that doesn't help, please get back to me, as I'll have some other troubleshooting steps we can try instead. ...

Hello there!

I've merged together a few similar threads about issues encountered in "Courting the Kings." I apologise if this has disrupted any ongoing discussion or caused confusion.

I'm sorry to hear that you're encountering trouble when trying to progress in "Courting the Kings." It looks like three different issues have been encountered in this thread:

• Unable to collect key to the prison cells as its out-of-bounds
• Prisoners in the cell are dead, and therefore the mission cannot be completed
• Unable to collect the King's Pass

When making your report, please specify which issue you have encountered. If you've encountered a different issue to the ones listed above, please do let us know.

...

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Thanks for providing us with some more information, @Garbo3! I know it can be quite hard to find out what triggered the issue to occur in-game. For both of my cases, I noticed that I used Odin's Sight just before Eivor went flying, so I was curious if this could be a trigger. I also had it occur during the "Eye for an Eye" quest as well I'll let the development team know more about your experience!

If this ha...

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Hello there @DuoMaxwell003! Welcome to the forums

I'm sorry to hear that you've encountered issues during "Blood Bond." If possible, would you be able to send us a video that shows you're unable to interact with Sichfrith or any NPC in the longhouse, and thus cannot progress further with this quest? We can then pass this along to the developers so they can take a closer look.

Thanks...

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Hello there!

I've merged some posts into @Cavin222017's thread as you're all encountering the same issue. Apologise for any confusion caused.

@Cavin222017 - Thanks for sending us those images! The development team have been notified about this issue and are currently investigating further. I've passed on your report so they can take a closer look at this. It looks like you don't play the game on the account you've contacted us. Can you let us know your PSN username so we can notify them of this?

@AliceTvirus, ...

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Hello there!

Thanks for sharing your reports with us. I'm sorry to hear that you're experiencing issues with Eivor flying away. I've also encountered this issue in-game, and was able to capture some videos of it happening. The development team has been notified and are investigating the issue further. I've passed the reports that have been shared within this thread so they can be used as part of the ongoing investigation.

If you have been affected by a "Flying Eivor," can you let me know what you were doing just before this issue happened? For instance, were you in combat, or using Odin's sight? Any information is useful, as this can help the team to reproduce the issue during their testing.

If you're able to capture any videos of this happening in game, please can you share these with us as well? This will help the development team to see what you were doing prior to Eivor flying off into space.

Thanks! ...

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Hello there,

I've merged together your posts to create a single thread about fighting the Puca in "Into the Fog." This will help us to keep all information and updates from the investigation in one place. I apologise if any ongoing conversations have been disrupted by this.

Thank you for including a video of the issue, @Moobalicious79. I'm sorry to hear that you have been unable to attack the Puca. I've passed on the reports that have been shared in this thread to the development team so they can investigate this further.

If you ha...

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Hello there @SovngardeHero!

Thanks for sharing your report with us! I'm sorry to hear Eivor's started flying away for you. I've actually experienced this issue myself a couple of times, and it's definitely an odd one!

You might find it easier to share images/videos using a shareable link. To do this, first upload the media to a sharing platform (such as Google Drive or YouTube) and post an unlisted link within this thread.

If you're able to provide a video that shows this happening in-game, this would be very helpful in helping the t...

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Thanks very much for keeping us updated on this, Novisorbis.

Be sure to let us know if you continue to have issues. In the meantime, my colleagues will be happy to have those files from you for their investigation

Hi CUSTARD_TSUNAMI (great username!) and thanks for joining us on the forums

If Captain Tobias has a lot to trade, he can take a long time. Can I ask you to tell me how long you've waited for, with fast forward on? If possible, it'd be fantastic to have a video showing that he is stuck, to help with our investigations.

I really appreciate your patience with this, and look forward to hearing from you

Hey folks, our team is aware of this issue and is currently investigating the problem that players have been experiencing Barid and Ciara. To help with our team's investigation could you confirm if your latest save files are uploaded to the Cloud? This will allow the team to use your save file for their research.

Hey malak2004, welcome to the forums Sorry you've had trouble getting these two DLCs running on your laptop - that is most unusual!

SirHarryPierce's recommendation (thanks!) of verifying the game's files is a great idea, as this will make sure everything is correctly installed. This guide explains how to do that.

If that doesn't work, ... Read more

Hi Falkthorn, thanks for reaching out on the forums about this.

As far as I can see, this was fixed in December 2019, with update 6. However, it can take a little while for Ubisoft Connect to sync up with the game and show the challenge as completed. As such, please make sure you're running the latest update, and make sure to wait a bit after completing the mission.

Let me know if it still doesn't unlock, and I'll be happy to investigate further

Hello @Whitetigerkngfu,

Sorry to hear that you are unable to proceed.

I can see that this issue has been already reported to the development team and it's currently being investigated. Once we have an update, we are going to let everyone know through the patch notes.

Apologies for any inconvenience caused by this and if you have any additional questions, please let us know.

Hello @MHwtf,

Sorry to hear that you are unable to finish this mission.

Have you tried climbing on the south tower, as Ciara supposed to be there and sing her song? As a small tip, I can suggest you to follow her voice and you should be able to locate her!

Thanks for relaying that to us, Rounoush1. Hopefully this latest Windows update will solve the issues reported with DirectX 12.

If anyone continues to have issues, please do let us know so we can continue to investigate.