Anno 1800 Dev Tracker

Hey Splutty!

I have a small update for you, the team would appreciate it if you could forward us a copy of your save file so we can investigate further.
The default save file location can be found here, and you can submit this as a .zip file in a support ticket here.
Once that's done, please let u... Read more

Thanks for the updates on this folks.

Originally Posted by hegirim
I cant progress too. Maybe you need saves to produce this bug?

Could you create a case on the support website and upload your save files there?

Please let me know the case number when it's created ... Read more

Hey, Splutty!

Sorry about this experience with collecting the books. I will send this up to team for the further investigation. If it happens again, please record a brief video detailing the glitch. Thanks for the report!

Originally Posted by Kroelgaming
hello unfortunately have the same issue sitting stuck for 2 weeks now...

Sorry to hear that.

I've reported this to the team but we have no further information at present.

Sorry to hear that the issue is still persisting.

I've passed this over to the team for investigation but we have no further information at present.

Hello! Sorry about this flickering issue. Would you please try these steps and see if the problem remains? If it does, please make sure to disable any overlays such as Discord. If the issue remains, please reach out to our team with your MSINFO, DXDIA... Read more

Originally Posted by Abbatis1
Good afternoon. Bought a game, established, and the activation code did not. Where to take it, tell me please?

Hey, Abbatis1! I looked over your account and I am not seeing the game on it. If you purchased it through Epic Games, were you able to install it? If it does not show up in your Epic account, please reach out to them for further assistance. If you have the game installed, please let us know what issue occurs when you try to launch it and we will be happy to investigate it.

Originally Posted by Keggi80
Hello there.

I have bought a brand new PC for playnign the new Anno, and all I can see after starting the campaign are a lot of white squares over the screen, and then 2 sconds black, and then the same error message .... I tried DX11 and DX12... makes no difference.

Has anybody an idea how to fix it? The patch from the 25th was not helpfull I fear..... Support-Team? Any news?

Hello Keggi80,

I'm sorry that you are experiencing this. The development team are aware of it and are w... Read more

Hey guys! Just to clarify, what GPU do you guys have?

Hello,

If you are having any issues with crashing, please reach out to our Support Team for assistance.

Hello Sonatix,

I'm sorry that you are experiencing this. The development team are aware of it and are working on a fix!

Any update will be posted on this forum, so please keep an eye out.

Thank you for your patience!

Hello everyone.

Thanks for providing your case numbers to us. There was an issue with some orders placed on the 18th and 19th of April where payment was taken but the order was not delivered, we're working hard to deliver those games to you as soon as possible and we apologize for any inconvenience caused as a result of these issues. You should have received your game within 48 hours of your order being placed however if this is not the case please do let us know so we can escalate these cases to our store team. If you have since placed a new successful order then we will of course refund your duplicate purchase as well as soon as possible.

Hi Xan0010! Thanks for the report. I have passed this on to the ANNO team, as I believe a few other players have noticed this happening as well. Does reloading the game help at all?

We have no ETA as of yet, regretfully!

Hi Malefica! Can you provide a screenshot from in-game by chance? If I remember correctly, it asks you to deliver it either to a ship or to a lighthouse? Are you clicking directly on the location? Does this happen to you with a specific ship?

I will pass your feedback on to the team.

Hey folks,

If you're still missing your order, please create a case on the support website so we can look into this for you.

Once the case is created, please provide us with the case number so we can take a look.

Thanks

Hey quixadhal,

This issue is known by the dev team and they are investigating it.

Thank you for the report

The team are looking into this issue.

Thanks for your patience!

Hey folks,

If you have bought the game but not received it, please make a ticket on our website so the Ubisoft Store team can look into this.