Anno 1800 Dev Tracker

Hi all,

Just to update you on this issue. We are unable to manually unlock the DLC Club rewards, the dev team are still investigating.

You could try these troubleshooting steps as a workaround to see if it helps.

Please keep an eye this forum and the Anno Union for all future updates and patch notes.

Onietje & warzak13: I have unlocked the following for you two as well after looking into your support tickets and accounts!

DLC: Tribute to the Diving Bell
DLC: Bust of Nathaniel Spoondrift
DLC: Outdoor Arcade
DLC: Duck Pond
DLC: The Vulture's Ensemble

DerBobfahrer: I don't see that you have created a support ticket! Can you please do so with a screenshot of your rewards showing as locked and the DLC showing as owned in your Uplay PC Launcher?

MonsterPCGamer Hey there! The reason you're having an issue with accessing the reward content for the game is because you don't have both the base game and the DLC content through the same laun... Read more

Blundo4201: Thanks for that! I do see that you created your support ticket, but you didn't your screenshots to the first ticket, which caused a bit of confusion. I see that you also created a second ticket with that information, but do understand that creating more tickets does not resolve the issue faster, and actually spreads out the information and can make the issue take longer to resolve for you. With that said, I did add your images to the main ticket #09996314 and was able to verify that you should have the following and have unlocked them for you:

DLC: Tribute to the Diving Bell
DLC: Bust of Nathaniel Spoondrift
DLC: Outdoor Arcade
DLC: Duck Pond
DLC: The Vulture's Ensemble

Naasson: Yes, you are correct, I did make a mistake, I apologize about that. For DLC: Tribute to the Diving Bell and DLC: The Vulture's Ensemble, you need only to have owned the Sunken Treasures DLC which I can confirm you have. For you, I have... Read more

Originally Posted by Naasson
> DLC: The Vulture's Ensemble: You need to choose to play the game with Old Nate's portrait and logo.

I cannot! Its locked in the game and in the UbisoftClub.

> DLC: Tribute to the Diving Bell You need to choose to play the game with Dr. Huo Mercier's portrait and logo

I suppose you've made a mistake. My "anarchists" rewards are OK.
Its "Sunken Treasures" dlc that I have got a problem with rewards.

Are you able to provide a screenshot showing that the portraits are locked in the store?

...

Read more

MonsterPCGamer: Awesome, let me know when you create your ticket and I can review if for you!

Naasson: Thanks for creating a ticket! I have taken a look at the ticket and the rewards your missing, and it's not enough to only purchase it, you need to actually complete the requirements.

DLC: The Vulture's Ensemble: You need to choose to play the game with Old Nate's portrait and logo
DLC: Tribute to the Diving Bell You need to choose to play the game with Dr. Huo Mercier's portrait and logo

Have you done so?

Hi everyone!

If you have already tried verifying your game files and still did not see that the content unlocked for you, much like Ubi-Raziel said, we should be able to provide these rewards to you.

If that doesn't work for you, please try the following!

Create a support ticket at support.ubi.com with a ... Read more

Hey guys,

Thank you for reporting this to us, apologies for the delayed response.

Just to confirm the default Save Game location would be here:

• %userprofile%\Documents\Anno 1800\accounts

One thing I'd ask you to try if you haven't already, is trying to open/save the game from a different Windows User Profile with Admin rights. You can do this through the steps in the guide here. This would be to check if this may be a rights issue.

Hello M_Zen,

Thank you for reporting that to us, we're sorry to hear that's been occurring for you.

The first thing we'd advise, if you haven't already is verifying the game files. This will check for missing or corrupt files and replace them. For Uplay you can do this by clicking on the menu under the game in the Games List. For Steam you can follow the steps in the guide here.

Game Update 5.3 will release on October 17, at 2pm CEST/ 12pm UTC. The download size will be around 1.7gb. You can find the full Release Notes here.

Hey FetterBruder,

any chance you could upload and send me your save file for further investigation?
This will also help immensely with finding the cause of the bug.

Feel free to post the link here or send it to me via PM.
Apologies for the inconveniences with your current game progress :/

Cheers,
Ubi-Thorlof

Hey ruudd45,

I have checked your ticket and can see it was escalated to the store team.

Regrettably, we are not able to provide you with a time-frame for a response, as we cannot speak for that teams workload.

Hey WilDer2,

Thank you for the workaround.

I will let the team know about this.

Has this worked for any of you guys who are experiencing this issue?

The next Game Update will be 5.3. You can find details on the planned fixes here.

Hey, N2013! Sorry to hear that you are experiencing this issue. Have you tried any of the troubleshooting here?

Thank you for the images, that is most helpful.

Can you please confirm if it is just those 2 rewards you are having issues with? We should be able to manually redeem them for you.

I'm sorry to hear you're still experiencing the same issue.

You're doing the right thing with a support case, as it puts us in a better position to gather system files and offer detailed steps.

We're always here if you believe we can help!

We are constantly working to resolve issues and to further improve Anno 1800 based on community feedback. To do so, we frequently release new Game Updates in which we fix bugs, adjust game balancing and introduce all new content.

You can an overview of all updates and check their release notes on the Game Update page.

Hey there,

Thanks for letting us know. I am going to move this to our Support forums, so our Support Team can investigate this issue further.

Hi there,

Thanks for reporting this issue to us. I am going to move this thread to our Dedicated Player Support Forum, so our Team can investigate this further.

You can also reach out to them directly Here.