Anno 1800 Dev Tracker

Sorry to hear you're experiencing this issue.

Can you please create a case on the support website here so we can look into this for you?

Hello Annoholics,

Do you have any case number by any chance with diagnostic files, so we can forward these reports to the development team? Much appreciated!

@FOX_1976_FOX, this is a different issue which has been fixed already. Hope it clears things up! If you still having an issue regarding the crash, please submit your diagnostic files, so we can investigate it further. Thank you!

Originally Posted by alexrwlaw
This thread has been going strong for four months and almost a hundred posts.

I feel the honest thing to do would be to admit that this is not something you're not working on.

Hey alexrwlaw, please rest assured that we are committed to investigating this issue, and would like to gather further diagnostic information from affected players to aid us in this. If you are affected, and have not yet ... Read more

Originally Posted by jmc003
I'm having the same issue with the I ME MINE quest.

Here's a screenshot-



And link to it -

https://imgur.com/0y6Y3Qm

As you can see, there's no orange dot to show where to go. I've checked the other lands (Old World & New World) and no quest markers there, ...

Read more

Originally Posted by WilderDK
so when we send a crash report, what do we exatly send you? if its not the system, dx and so on??? hmm

Wlder

Hey WilderDK, crash reports are specific to the context of the crashes themselves. Your system files (MSinfo, DxDiag) are documents that must be written by your system and exported manually, and contain much more information about your system specifications, background software, hardware and more. If you are affected by the issues described in this thread, please do create a case on our ... Read more

Hello everyone,

We have been investigating the different DirectX crash reports that we have received within this thread, however we have not received enough system files to find anything conclusive.

Would it be possible to submit your system files in a new support case, then place the case number here? This FAQ explains how: https://support.ubi.com/en-GB/faqs/000026442/

I understand this is a very frustrating issue and you are all doing the best you can to help one another. Please focus on providing the system files so we can provide as much information as possible to our dev team.

Thank you all for your time. ...

Hello Annoholics,

Sorry to hear that. Could you please provide us with a screenshot, so we can take a look?

Welcome to the forum ArmadaReal!
I can see the game and Season Pass on this Uplay account, what seems to be the issue?

Thanks for confirming! As you're aware, Botanica and The Passage are yet to be released.
Sunken Treasures should be available from the 30th!

Are you missing anything else from the Season Pass? We have the full contents listed here.

Hello Annoholics!

Sorry to hear that

I will update the development team about this. Apologies for that!

Originally Posted by gciniciato
Dear Ubi-Mark,

I opened a case in the support with pictures and video showing the same bug a month ago. Please check case number 09060680 for reference.

The person who answered me said on 21st june that the they are working on the case, but it shows closed to me

Sorry to hear that. From what I can see, this issue is now reported back to the development team and as soon as we have any update, we are going to let everyone know! Apologies for any inconvenience caused. ...

Hey everyone! There seems to be a few different issues regarding the "An unexpected DirectX error occurred."

1) After restarting the multiplayer game session
2) When the folder "Anno7" is deleted in Documents folder
3) It is just crashing on launch.

Could you all submit a ticket with your MSINFO files, and please specific which of the three is happening to you?

Hey,

Can you make sure that your GPU drivers are up to date?

Hello boro_1979,

Thank you for your report and I'm sorry to hear that you are experiencing this! Would be possible for you to provide us with some short videos so we can pass them on to the development team?

Thank you for reporting this to us, AutonomicLyric6

We're sorry to hear that this is occurring for you.

To help us look into this could you please provide us with a video of that issue occurring? This will help us to look into this.

If you haven't already, please also make sure that you have been through the steps in the guide here. This is to ensure this isn't an issue with corrupted files or another external function.

Originally Posted by BastienDurel
I have this problem too. I had it twice.

I opened a bug report : 09014764.

Thanks for providing your case number.

I will forward this on to the team.

Hey!

This should be resolved in today's update.

Please let me know if the issue is still occurring when the update is live.

Hello, FinWickle!

Sorry about these lost Alpacas, they are meant to escape, but they shouldn't be able to be that good at escaping. Would you mind sending a brief video of the issue? Also, to upload your save game file would you submit a case to our team with the savegame zipped as an attachment? Once you have done so, please update me with the case number.

Originally Posted by Finwickle
Hi UbiArcane,

Casenumber is 08944929. I don't see how a video of me showing how I can't find alpacas, would be any help. And since the game itself doesn't have a 'create video' feature, it's quite a hassle to do. I would have included screenshots if that would help, but again a screenshot showing no alpaca isn't much good I think. I hope the savegame helps.

Can you confirm if you attached the save game to a support case?

No worries Splutty! If it helps, I can see your post was created 17/05/2019.

FrozenMonkeyUK, if you have a save with this issue could you please follow the steps to submit the file to us?

Thanks!