Anno 1800 Dev Tracker

Thank you very much for raising this to us @Paulchen_lu!

I've gone ahead and passed this onto the game team to investigate.

Should we need any more details, we'll let you know!

@nowayy Hey! Thanks for letting us know about this issue. Would you be able to provide a video showing this so we can take a closer look? We'd also be able to pass the video along to the dev team so they can investigate this further. Once you have the video clip, please upload it to a website like YouTube or Google Drive (Twitter works too!) and share the link with us here.

Thanks in advance!

@elpha Hello! Welcome to Discussions!

I'm so sorry to see that your game is crashing and also messed up your save game. To help with this issue, I recommend going through all of the steps in our PC troubleshooting guide ...

@blendmode Hey there! From the way this pop-up displays, it looks to me like the Tourists should be counting towards the Island Average. Could you let me know if this is the first time you came across this issue? If you have other islands, are you able to check and see if this happens with those as well?

Please let me know. Thank you!

Hey @Charles_Wise,

Thanks for getting back in touch.

Have you since attempted verifying the files as requested?

And as @Ubi-Karl also asked if the...

@Xsnumas Hey there! Welcome to Discussions!

Apologies that your game is crashing! It must be frustrating to only be able to play an hour at a time, so I definitely want to help get this looked into. Hopefully, we get this figured out so you can enjoy the game again.

To start with, please try the troubleshooting steps ...

Hey there @edmondledantes,

Thanks for reaching out and reporting this!

As you noted this began after the last update, could you please try verifying the game's files?

Just to rule out any damaged / missing files being the cause.

If there's no change, please let us know!

Hey @hundreAd1800

Thanks for reaching out!

This issue should have been resolved.

Please could you ensure your game is up to date and the files verified.

If there's no change, please could you share any screenshot / video examples so we can have this re-raised?

Thank you!

@motayba Hey there! Welcome to Discussions!

I'm sorry that you were having trouble getting the game to run properly on your internal HDD. I'm glad that moving it over to an SSD seems to have helped fix this issue though. I took a look at the minimum specs required for the game and did ...

Thanks for sharing this @blendmode, I've passed it onto the team.

Is this the case with every warning notification you receive?

Thanks for sharing this @blendmode!

For comparison, could you please share some screenshots of how other / non-World's Fair icons appear for you?

Assuming that it's only World's Fair icons that appear low res to you?

Thanks for reaching out with this @blendmode!

I don't believe this is the case that the two are associated, so I'm more than happy to pass this onto the team as feedback to consider in future!

If there's anything else you'd like to share or think would be an improvement, please let us know!

@Blackroofy @PeterCrowe Hey there! Thanks for getting your cases submitted. I apologize that we haven't been able to respond yet. We're experiencing a high volume of contact...

Hey guys,

The team have also been able to reproduce it and it doesn't seem to have been an intended change, so they're currently investigating.

Should we hear more on this, we'll let you know, but thanks for raising this bug to us!

Hey there @Macs1209

Thanks for reaching out and reporting this to us.

Would it be possible to please share any video / screenshot examples of this?

As well as a copy of your affected save?

We can then get this raised to the game team to take a look.

Much appreciated!

Hey guys,

Thanks for sharing this advice @Synchronos357, appreciate it!

How are you getting on @Kalnon06 ?

Thanks for reaching out @Geeky_Anomaly, apologies for the delay.

This issue has already been raised to the team for investigation, so I've passed your details onto them as part of this.

We don't have any updates as of yet, but when more information is shared, we'll let you know here.

And of course if there's anything else we can help with, just let us know!

Thanks for reaching out @blendmode, apologies for the delay!

When completing the World's Fair, there's a pool of rewards you can earn, with there being no guarantee of one over the other.

We have no currently known issues with the drop rate of these rewards, so in this instance, I'm afraid it's a matter of luck as to what you get and if it's something you need as part of your current project or not.

We'll continue to monitor this, but for now this appears to be working as designed.

If there's anything more we can answer, please let us know....

@ejvandekaa Hey there! I went ahead and responded to your posts about this issue on the thread here, as you had provided some more info/updates there.

@ejvandekaa Hello! Welcome to Discussions!

I'm sorry that you are getting the error "Failed to synchronize cloud saves" and also that some of your legendary items are not being carried over. To help with the error message, please try following the steps in our guide here. Also, would you be able to provide a video showing that the items are not appearing as they should? Once you have the video, please upload it to a website like YouTube or Google Drive, and share the link here. Thank you!