Hey @derrellvan ,
Thank you for getting in touch with us about this!
So we can better understand the issue, could you please capture a share a video of this occurring in-game?
If you could please upload your video to a hosting site first (such as YouTube / Cloud Storage) and share the link here, it'd be appreciated.
Thank you!
Hey @tomosojiro thank you for opening a ticket with us. I will search for your case to see if I can locate your save file. Thank you for these reproduction steps I will forward them on to our Anno team now 
Sorry for any inconvenience caused by this quest in the meantime, I hope we can resolve this for you any and other affected players soon.
Hello @patrickzero133 thanks for letting us know you made this purchase via Epic and sorry for any delays. I am happy to hear you were able to purchase from our Ubisoft Store instead without any further issues. Thank you for the update.
Hello @tomosojiro thanks for getting in touch, to aid us with this reopened bug report, can you please send us a copy of your save file, so we can see first-hand the questline being unavailable for you and what quests you have completed so far? This will allow our Anno QA team to try and replicate the issue on your save file and a new save file.
Please check our 'bug reporting' pinned post for more info on how you can send us your save file >
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Helklo @wudi1940 thanks for the reply.
We have been informed this morning that there is currently a delay on the Ubisoft Store, which means a few players are receiving their digital content and games a little later than expected. We are working to fix this now with the highest of priorities and you should receive your content soon. I apologize for the delay!
Please see our news banner for more information and updates on these purchases >>
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Hello @ybcaonima thanks for posting. I am sorry to see your order has not appeared in your game yet, we have been made aware that there is a delay for some players for recieving their digital content deliveries. Rest assured that we are working on this and you should have your game soon on your account. .
Please see our new banner acknowledging this delay here >>
https://www.ubisoft.com/en-gb/help/news/ubisoft-store-delayed-delivery-of-digital-content/000102266
Hello everyone, thanks for getting in touch with us and sharing your concerns over the delivery to production buildings and the issues with carts not using the warehouse as desired.
We have passed your feedback onto the Anno team about this and continue to do so, for each similar new thread that is made asking for this change to deliveries and cart routes. We are unable to give any updates if this will be considered to be changed in-game, only our Anno devs can confirm this, but for now, your concern has been noted and passed on to the team.
Hello MarvAndTheMagic thanks for replying to this thread. Unfortunately, Ubisoft Support are unable to advise you on this topic as we do not support virtual OS emulation on unsupported systems, such as using a Windows OS on a Mac computer.
Hello @Mati8211 thank you for giving us this extra information.
If verifying your game files has not worked as advised and this only happens just after you have loaded a game, are you able to provide us with your save file so we can check your game also?
Please check our 'bug reporting' pinned post for more info on how you can do this >>
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Hello @patalong thanks for the reply, should the workaround given not work for you, please could you send us a copy of your affected save file for further investigation, so our Anno team can check as to what may have triggered this achievement?
Please see this pinned post on how you can send us your save file >>
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Hello @dWinth3r whilst you are able to download and use mods for the game, we are unable to support you with troubleshooting should something go wrong in the game, whilst using modded game files/saves, so please err on the side of caution!
Please reach out to the mod maker for more assistance with this, or failing that, please uninstall the mod and reinstall the game, if you wish to return to the standard version of the game.
Thanks for letting us know about this patrickzero133.
I can see the case on your account has been escalated to a higher team, to look into this issue with the DLC, I am unable to give a timeframe of when this DLC issue may be resolved for you, but we will be in touch with you over another email when we have an update to share with you or any progress is made. Thanks for making a case with us and please stand by over the next few days for another email from our escalations team. Thank you for your patience.
Hello @bjmcwilliams1 thank you for getting in touch with us.
In order to help you with your purchase, we will need to see your proof of purchase for the game or your confirmation email, that confirmed your recent transaction. This will allow us to investigate this game key further and any activations it has had in the past.
Please get in touch with us privately about this, with your proof of purchase, over one of the following links for further help >>
Ubisoft Email/Live Chat support - ...
Hello @wudi1940 thank you for getting in contact with us about your purchase.
Can you let us know exactly what games it was you purchased and from what Store, be it Ubisoft Store, Steam or Epic?
If you have made a purchase somewhere other than the Ubisoft Store, do you know if you have linked the correct Ubisoft Account to the correct Steam or Epic account, in case you have multiple accounts?
Hello @hlyc thank you for getting in touch with us and welcome to the forums.
Simplified Chinese is available for the games menu interface and subtitles, but there is no Chinese audio available.
You should be able to select a Simplified Chinese interface and subtitles by changing the top left option in the first screenshot you uploaded, via the 'Text Language' option. The language options available will also depend on the regional version of the game you have purchased and from which Store, as there are different regional versions of the game, with different language options available to each player.
Hello Leon, thanks for getting in touch with us.
At the moment, only the older Anno games are available via the GOG platform, but we will take note of your request.
Can you let us know why your Ubisoft Connect does not work online, do you use other game launchers online?
It could be an old version of Windows or your Windows Firewall preventing the launcher from connecting to the internet. You may also be unable to launch the game, if this is your first time playing. If so, you will need to connect online once to launch the game and register it with your account, you can then switch to offline mode in the Ubisoft Connect game launcher settings to play offline afterwards.
Hello @sebastiaanvrij thanks for getting in touch with us.
I've tried enlarging those screenshots but they are a little blurry, could you list all specific production buildings you are unable to see?
Can you also let us know the following to help us look into this further? >>
Hello @kelaedos thank you for your post and thank you for providing the solution that worked for you.
Thank you to @Bert_Boomgaard for also providing some very relevant troubleshooting too.
When it comes to issues possibly caused by downloading other player's save files, we advise caution as if something goes wrong in your game, th...
Hello @xthreo thanks for getting in touch with us about this issue as well.
Our Anno teams have had trouble recreating this bug and are needing save files from the affected players in order to investigate further.
If anyone affected could send us their save file, our Anno team will be able to continue investigating. Please check our bug reporting pinned post, for more info on where you can find these save files and how to send them to us >>
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