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Thank you @bgiantmountain! 
Thank you @bgiantmountain!
Hey @lvb270!
In order for us to be able to assist, could I have you translate your post or post in the forums appropriate to your language? (It does look like your post was duplicated so I did remove the extra one.)
Thank you and sorry for the inconvenience. 
Hey @devouringdemon2 and @crazyshini_.
My apologies you're both getting stuck on this loading screen.
Just to confirm, neither of you are seeing any errors and it just loads infinitely?
I know you've completed some of this already, but I'd like you to try anything in this guide that you haven't already, If the loading screen is still not loading properly after that, please start a ...
Hey @thelorious!
My apologies for my delayed response. I took a look at your case and it looks like you were able to get it resolved there though.
If you have any other questions or need anything else, don't hesitate to reach out.
Hey @maulan89. Welcome to Discussions!
Just to confirm, are you logged into the same Ubisoft Account and Origin that you originally used when you purchased the game?
If not, you would need to be logged into both of those accounts and they would need to be linked, which should have happened the first time you launched Anno 1800.
If you've made sure this is the case and you still can't access your game, please go ahead and start a Supp...
This FAQ should walk you through accessing DLC @vinnynld2019.
You'd only be able to add already owned DLC by selecting a new campaign like @Asterix201252 said. After the game's been started, you can only activate DLC on an existing campaign th...
Hello @p4et6i8a and welcome to our Discussions!
This FAQ will walk you through locating your activation key.
That being said, you shouldn't need the key to be able to open your game. As long as you're logged into Ubisoft Connect on the same account you used to purchase the game, you should be able to launch from within Ubisoft Connect.
Let me know if you have any further questions or any issues launching!
Hey @bgiantmountain!
I'm sorry you've run into this issue with your routes.
Just to confirm, you've set waypoints and your ships ignore those to go the shorter distances and sometimes don't go where they should go?
Could you grab me a short video clip to help me look into this?
@rbirliba Apologies for our delayed response here.
We're glad this appears to be working again for you. If you have any other questions for us, please be in touch, and we'd be happy to help!
@satellitelm Hello there.
Apologies for our delay in responding to you here. We can see that you were able to reach the team!
Our support specialists will be in touch via your case as soon as we have more news to share on this issue. Thank you for your patience.
@silverangelduo Hi.
Thank you for forwarding this on to us. We've submitted this report on to the development team, along with the screenshots and save file provided.
Regrettably, we wouldn't be able to provide an ETA for this, but please be sure to reach out if you have any questions in the meantime.
Thanks again!
@tuesday4am Hello there!
Apologies for our delay in responding to you here.
These screenshots would greatly help us in identifying any possible issues with this 'missing resources' message. If you're still unable to add them directly to your post, please could you upload these images to a file sharing site, and share the link in your reply?
Many thanks.
@oberst__schmidt Hello there!
Sorry to hear you're unable to invite your friends to play Anno 1800. Apologies for our delay in response here.
I as unable to find any similar reports of this issue. Would you be able to follow the steps outlined in our connectivity troubleshooting here? Could you also forward this information to the friend you'd like to play with, to ensure there are no issues on their side either?
If you are still having trouble connecting once this troubleshooting has been ca...
Hey TimelessLady,
I'm afraid the error is related to your laptop not fulfilling the minimum requirements of Anno 1800. The Geforce MX330 is a potent laptop graphics card, but not suited for more demanding video games. We can't guarantee the game will run on such hardware. Your described errors (DirectX and Direct3D device)
You can try checking if newer graphics card drivers are available for your card, as well as lowering the ingame graphics settings and see if this helps.
We usually also recommend to install and run games from internal hard drives since the data processing speed is faster than when using an external drive via USB.
Hey there, if you're having with a purchased item from the Ubisoft Store, please get in touch with Customer Support. They'll be able to have a closer look at your problem 
https://www.ubisoft.com/en-us/help/contact
//moving thread to "player support"
Hey @satellitelm ,
Thank you for reaching out and reporting this to us!
Does this still happen after verifying the game's files?
If so, could you please share your save file with us, either by sharing a link to it uploaded elsewhere here, or by sending it to us via a ...
Hey @Asterix201252 ,
Thanks for the report and video!
I've passed them onto the team for investigation.
If there's anything more we can help with, please let us know!
Hey @v-black_wolf-v ,
The copy you (and likely your friend) own is not a Russian region copy, therefore the Russian language is not available.
This is not something that can be added as it's determined by your region.
Sorry for any inconvenience caused and if there's anything more we can help with, please let us know.
Thank you!
Hey guys!
Thanks for these suggestions @Asterix201252 , appreciate it!
@Poplicola - I'm just checking in to see if there's been any success following these?
Just so we know if this is something we need to look into further.
Thank you!
Thanks for getting in touch with us with this @Asterix201252 !
I've deleted your case ID post for security reasons, but I've since pulled the save file and passed it to the team along with the rest of your report for investigation.
We'll let you know if we hear anything back!