Anno 1800 Dev Tracker

@BGiantMountain Hi there and thank you for the update!

I see, I am sorry about that! As mentioned by my colleague, could you please share your affected save file with us? Then we can take a look

@spunkymahone2 Hi and welcome to the forums

I understand that this process can be quite frustrating and I am sorry about that!

I have forwarded your feedback regarding this

@Eiwinnd Hi there and thank you for the update!

I understand that you would like this resolved, but please keep in mind that we are not from the development team. We can only forward your feedback and problems to the relevant teams, and have done so in this case.

If we have any news, we will share them with you

Hey @BGiantMountain ,

Do you have an active Engineer House?

As this is required to be able to access The Passage DLC.

If so, could you please share your impacted save so we can take a look?

You're welcome to send this to us via our ...

Hey @EliteNoobna ,

Thank you for getting in touch and reporting this!

Could you please share your affected save file so we can pass this to the team to investigate?

You're welcome to send it to us via our Support Site or share a link to a hosting site.

Much appreciated!

Hey @Neurolancer-0 ,

Is this also the Clueless Courier mission?

And have you attempted the steps noted in this thread at all too?

Hey @jimbardian ,

Please refer to my previous post (which I have also pinned for better visibility) on this.

For compatibility purposes, both the game and DLC must be purchased / owned via the same platform (Epic Games / Ubisoft Connect / Steam).

We cannot force DLC / Base Games from a different platform to be compatible with eachother.

If you own both the Base Game and DLC via Epic, please create a case with us via the links I've provided in my last post.

If you have purchased the DLC on the wrong...

No problem at all @monsimons !

You know where we are if there's anything else we can help with in the meantime!

Hey @Asterix201252

I'm very sorry for the delay - I haven't been able to find the case you're referring to so if you could please resend your save, it'd be appreciated if this is still ongoing.

I'll then have the team check this out.

Hello everyone, thank you for advising one another with this quest issue, I apologize that you may have accidentally sold or lost the quest item itself, but we can definitely pass this feedback on about enabling an 'Are you sure message?' in-game before losing an important item, as a feature request to our devs.

Thanks for getting back to us @nightmare272

So we can advise further, can you let us know the following? >

• Have purchased the game via the Ubisoft Store, Steam or Epic store?
• Do you know if you also have cloud saves enabled in your game launcher? You can usually find this in your launchers settings or Properties menu within the launcher itself?
• Are you using any mods with the game?
• What version of Windows are you using?

Hello @monsimons thanks for the video, thanks for your save file and thank you for clearly explaining the issue. I will report this to Anno QA team as a bug, and we will see if they can replicate it on your save file, as well as any suggestions they may have to reset this upon starting a new scenario game. We will do our best to update you in the forums when we know more - thanks for the report!

Hello @davidoffbeat thanks for getting in touch and sorry to hear the game is crashing when selecting an old world view in-game.

Thank you for listing your specs for us. Could you please follow each step in our tech troubleshooting guide to see if these steps are able to resolve this issue? This guide contains the most common fixes for game crashes and it will help us rule out if your particular crashes are caused by hardware, software, corrupted game files, Windows settings and more >
...

Hey @Maxmi1ian ,

Thank you for reaching out to us with this, I'm sorry to hear the game isn't saving between profiles properly!

Could you please try verifying the game's files as well as ensure the game is running as an admin and let us know if th...

Thanks for reaching out to us with this @Acidello , appreciate it!

I'm not too sure if this is intended behaviour, however have reached out to the game team so they can confirm this.

Otherwise, we'll raise it for investigation if not.

We'll let you know when we hear back from the team!

Hey @monsimons ,

Thank you for reaching out to us and reporting this!

Could you please also share some screenshot / video examples of this too?

We can then forward all this information onto the team to investigate.

Much appreciated!

Hey @lanthonyptang ,

Both the base game and DLC need to be owned via the same platform.

If you own the game via Ubisoft Connect, DLC then bought via the Epic Games Store will not be compatible with your game copy and vice versa.

As it appears that you own the game via Epic, the DLC will need to be purchased there too.

Please could you open a direct case via our ...

Hey @nightmare272 ,

Thanks for reaching out - have you also tried running the game as an admin?

This will ensure no read / write permissions are missing.

Please let us know how you get on!

Hey @FrankVanDamme !

Just to officially confirm, @Bzhydack is spot on here, you should be able to use expansion content in a pre-existing save if you wish.

...

Hey @Korhalar ,

Thanks for getting back to us, I'm sorry to hear the crashes are still occurring.

May we please know the specs of your PC (GPU, CPU, RAM, OS, Laptop / Desktop)?

And to ensure no OS files are affected, could you please perform a System File Scan?

Let us know how you get on!