Anno 1800

Anno 1800 Dev Tracker




31 May

Comment
    Ubi-Perseids on Support Forums - Thread - Direct

@tlenzen Hey, Thomas! Glad that you were able to get this figured out, but apologies for the confusion it caused. Would you be able to grab an image of the warning triangle that isn't placed very well? We can pass this feedback along to the team but it would be helpful to have an image to show them! Thank you. 🙂


30 May

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @wigglyfinn thanks for getting in touch with us. Do you have any video clips of your gameplay that show your second island in trouble and how you have everything planned out? As we may be able to better see what's going wrong with a video clip of your island.

You can use the Windows, Alt and R keys, to start recording a clip with Xbox Game bar (Usually comes already installed on Windows 10&11) and post this clip to a hosting website such as YouTube or Imgur for us to be able to view.



28 May

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Thank you for providing these screenshots @ayshama

In order for me to ask our Anno game teams if they can confirm if this is a bug with this bonus, or an issue with placement or allowances, are you also able to send us your save file for further investigation?

Please check our bug reporting pinned post for more info on how you can do this >>
...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @dgikow thanks for getting in touch and welcome to the forums.

Are you able to record a video clip of this happening so we can see exactly what is going on in your game, as you see it?

Please check our bug reporting pinned post for more info on how you can do this >>
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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @wreckingball06 and @ciske thanks for getting in touch, I have merged a few similar threads about this issue together, of being unable to build certain mines in the gam...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @jkuiuyiyutr thank you for getting in touch with us.

We've had a few reports of players having issues when building certain mines.

Can I just check, have you updated the game to the 14.2 game update? Are you using any mods with the game, if so could you please uninstall them?

If you have checked the above two steps, are you able to upload a video clip showing you are unable to build the lumberjack building or the coal mine, so we can take a look?

Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello ingene, thanks for getting back to us.

Did you manage to resolve the issue with crashing by checking your ram, or did you see some kind of error message that referenced your ram, if so, are you able to screenshot this and pop it in the forum thread so we can take a look, if you are still encountering these issues?

Sometimes if you are having an issue with memory it can be either not enough physical ram or not enough virtual ram. You can adjust your Windows virtual ram (pagefile) by doing the following which may help any ram related issues >>

-Press the Windows key and R to bring up the Run toolbox
-Type sysdm.cpl and press enter
-Select the Advanced tab
-Select Performance Settings
-Select Advanced again
-Select the Custom Size check box
-Adjust your page size to a higher number for the drive your game/game launcher uses - set a number for the Initial size then times this by x3 for the maximum size
-Selec...

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Comment
    Ubi-Milky on Support Forums - Thread - Direct

Hello @inqene and @blitzgerat thank you for reporting that the pirates are respawning for you straight away after defeating Jean La Fortune.

Thank you for the video cli...

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27 May

Comment
    ubi-smash on Support Forums - Thread - Direct

Hiya @leebertille and warmest greetings to the forums! I am very sorry to hear that your friend is missing out on your play session with others. If their NAT is showing something different than Open or Single, I would recommend that they try following the steps from our guide ...

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Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @ciske! Welcome to the forums! Sorry to hear you are running into this situation. To take a closer look at what is going on, could you share a screenshot of what is happening?

Comment
    ubi-smash on Support Forums - Thread - Direct

Hey @davesch3073! Our Live Chat support specialists are available to assist from 9:30 am - 2:30 am ET, 7 days a week. Alternately, you can also reach out to us on our social media support page on Facebook or ...

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24 May

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@sirharrypierce Hello.

Thanks for updating the thread here with screenshots showing the issue persists for you. We've reached out to the team again to see if there's anything further we need for our investigation.

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Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@stfurman Hi there.

Thanks for giving this a try. Can you tell us if you're still able to load and progress within existing save files?

When you try to save, are you presented with an error message, or is the option to save simply not available?

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

@kid4d Thank you for posting here.

Can we check if the specific name of the quest you're having trouble with is 'I, Me, Mine'?

Comment
    Ubi-Nacho on Support Forums - Thread - Direct

Hi @DoubleVisionILB

Thank you for those screenshots.

Would you be able to try following the steps below, to see if this helps the cosmetics pack to appear correctly:
• Close the Epic Games Launcher.
• Go to your system tray, at the bottom right side of your screen.
• Find the Epic Games Launcher icon and right-click the icon.
• Select Exit from the menu that appears.
• Go back to the system tray and check if the Ubisoft Connect logo is there.
• If it is, right-click the logo.
• Select Quit from the menu that appears.
• Last...

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20 May

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @red_clay_skull ,

Sorry to hear those suggestions didn't do the trick this time!

Glad to see it hasn't gotten you too down though and you're off to building bigger and better!

You know where we are if there's ever anything more you need help with!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @xsm00vx ,

Thanks for getting in touch, investigations are still ongoing at the moment, we appreciate you reaching out to us!

As per Thorlof's post, could you please also confirm;

  • Do you notice the drops appearing after building something specific?
  • Could you please provide a copy of your affected save file?


Much appreciated!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @stfurman ,

Thanks for reaching out, I'm sorry to hear the game isn't saving!

Could you please try verifying the game's files as well as running the game as an admin and let us know if this continues?

Thank you!

Comment
    Ubi-TheBerry on Support Forums - Thread - Direct

Hey @nakanoyuu ,

It would certainly be worth a try!

Please be sure to backup any save data before reinstalling though, they can be found in %userprofile%\Documents\Anno 1800\accounts

The first window prompt when reinstalling the game should ask you for the language so make sure this is also set to Chinese and it should download / run the game in Chinese as default.

Please let us know how you get on with this!

Comment
    Ubi-Thorlof on Support Forums - Thread - Direct

Thanks a lot, have forwarded all info + your saves for investigation 🙂