Apex Legends Dev Tracker

@Bennn1208,

Sorry for not getting back to you sooner, but I've asked around about your issue and this appears to be an issue with DX12. If you're using a command line argument to force it, could you remove it to see if that solves the issue?

I know that the studio is working on fixing it, but I don't have any word on when that will be yet.

Wees aardig voor elkaar | Be kind to each other

Hey @w123sdosx,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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You will need to speak to our Terms of Service team @ColdMIlk126.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

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@MadAhu7,

As @XHelperZ said, we don't have the insight needed to answer whether or not the ban is justified. Since you're not willing to drop this, I'm going to lock the thread.

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@MadAhu7,

I don't know what you mean by that last part considering we have no say on account bans here on the forums, but if our terms of service team won't remove the ban then the account will more than likely stay banned. Unfortunately I don't have anything else I can recommend trying.

Wees aardig voor elkaar | Be kind to each other

Hey @MadAhu7,

Unfortunately we're not able to help if our terms of service team decide that the ban was justified on your account. They're the only team with the power to remove bans, and if they won't then I'm afraid there's nothing else I can recommend, and it's highly likely that the account will stay banned.

Wees aardig voor elkaar | Be kind to each other

@Bennn1208,

Right, so it's been like this for a while now. Have you already tried repairing or reinstalling the game?

Wees aardig voor elkaar | Be kind to each other

Hey @Bennn1208,

What platform do you play on? And do you know roughly how long you've had this issue?

Wees aardig voor elkaar | Be kind to each other

@peqchii,

Glad to hear it! Enjoy your coins!

Wees aardig voor elkaar | Be kind to each other

@peqchii,

I think I know the issue then: If you play on Steam but redeemed the code via EA, you'll need to start the game up via the EA app in order to get your Apex coins. It's a weird quirk where progress is carried over between the two, but they're still separate platforms, if that makes sense.

Try launching Apex via the EA app, and let me know if your coins show up.

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Hey @peqchii,

Quick question: I don't suppose you play Apex Legends on Steam?

Wees aardig voor elkaar | Be kind to each other

Hey @clearlyher,

If you're missing Apex coins, you'll need to reach out to our live support team so they can make sure that you get your purchase:

https://help.ea.com/en/contact-us/

They'll need to see proof of purchase. This article shows exactly what they'll need, and has a few examples as well:

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@Tqberk,

I don't have any information on that, but I recommend keeping an eye on the relevant Twitter accounts for updates:

https://twitter.com/PlayApex
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Hey @Tqberk,

As of right now, there's absolutely no cross-progression between platforms, so resources, skins, levels, etc. are not transferable.

I know that the developers have mentioned several times in the past that they're planning on bringing cross-progression to Apex, but there's no word on a date for that yet.

Wees aardig voor elkaar | Be kind to each other

@K9suel 

 

Unfortunately, we are unable to assist with this. In this situation, you can try and create a new appeal, but if the appeal was declined multiple times, I'm afraid that would be final and not something we could change from our side.

Hey @beabpool,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hello @LordzFTWW 

 

It seems like you are resetting the password on the wrong EA account. In order to get back into the game, you will have to reset the password on the EA account that is linked to your PlayStation. Please keep in mind that the credentials of your PlayStation account and EA account can be different. If you are having difficulties locating the correct EA account, please try and contact customer support. They might be able to assist with this.

 

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Hello @K9suel 

Unfortunately, we're not able to help with bans here on forums. If you'd like to raise a dispute to try to get your account unbanned, you can contact our Terms of Service team by following the steps from this help ea article:
 
https://help.ea.com/en/help/account/information-about-locked-or-banned-or-suspended-accounts/

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Hi @LLaCampanella,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance.  

  

If you have checked your ...

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@d3bugIT wrote:

@EA_Aljo

I'm not talking about Account issues, only game issues in-game.

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We already offer support for in-game issues here. We just can't help with anything account related.

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