Apex Legends Dev Tracker

Hi @marneyyyy,

Your post has been merged in with this one on the same subject. My post above would apply to both of you. Could you take a moment to read through it please and follow the advice popped in there?

Thanks,

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
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Hi @Survivorflash, 

 

I appreciate you reaching out to us, but I'm afraid we can't assist with account bans here on Answers HQ. It would be up to the Terms of Service team to review the account and see if the ban can be lifted.  If they determined that the ban should remain in place, I'm afraid that means the account will stay banned. Sorry, I don't have better news, It's never a great feeling to discover your account has been compromised and then banned.

 

If you're concerned someone's hacked your account, I would still strongly encourage you to go through ...

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Sorry to say @Sp3NgL3R_MF but if our TOS team has denied your appeal then that would be that.

It is not possible for us or anyone else to change the outcome of a TOS investigation.

Darko 

Hey @Sp3NgL3R_MF if our TOS team has denied multiple appeals then there is nothing anyone can do to change this.

 

After a certain point our TOS team will no longer review appeals.

 

Darko 

Hey @NKDrac if our team has declined your appeal then it would mean that there is evidence the action was correct. If this is the case then there is nothing we can do to change this.

Darko 

If our TOS team has denied your appeals @NKDrac then there is nothing we can do to change that.

 

Darko

You will need to speak to our Terms of Service team in relation to any ban @NKDrac 

 

There is no other way to speak with the team and we are not able to assist with TOS issues on AHQ.

 

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

 

1. Click ...

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@ImgaineBeingGood,

Glad to hear that you solved the issue! And cheers for coming back to us with your solution.

Wees aardig voor elkaar | Be kind to each other

Hi @katmallainious,

 

Ok, thanks for clearing things up. What it sounds like has happened is you've unlinked the EA account that your EA game saves are stored on and connected up a new EA account. As your EA game saves are stored on the EA account, not the device, your in-game progress will not transfer over when you change out the EA accounts. 

 

The good news is linking back up your original EA account with the Apex game saves on it may restore the content:

---

EA_Help wrote:

If you unlink your platform account and link it back to your original EA Account, you may be able to get access to your stuff if you still can access the account.

---

...

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Hi @katmallainious,

It may help to break this down step by step to understand what might be happening there. Can you describe the steps you took to complete the unlink?

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

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@ImgaineBeingGood,

I found another helpful thread here on the forums. Apparently you can just search for your friend again, and then you'll see an option to unblock them. Can you give that a go and let me know if it works?

https://answers.ea.com/t5/Technical-Issues/Unblocking-a-player/m-p/10719103/highlight/true#M133678

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Hey @JusticeeClerk,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hi @ThreeWorldAges, 

 

Just a heads up, I've edited your opening post to remove the image sharing the players name. We can't action reports like this on Answers HQ, and such posts can lead to harassment as outlined in the Ans...

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Hi @Nameless_Ron1n,

Yeah, that message is telling you that the ban that's on there isn't going to be lifted. Sorry, I know you were hoping to get a different result.

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also experiencing that issue. Definitely make use of this button.
＊XP button - Say Kudos and help players 'Level Up' by giving them XP for helpful posts.

...

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Hi @Nameless_Ron1n,

We won't have that ability from Answers HQ. The Terms of Service team exclusively offer support for bans and suspensions on EA gaming accounts. You'd need to reach out to them to appeal the ban. I popped a link above in my earlier post that will walk you through how you can send one in, all things considered.

- EA_Lanna ____________________________________________________________

＊Accept as Solution button- If a post answers your question please let us and other players know by hitting this button.
＊Me Too button - 'Me Too' helps us track how many players are also ...

Read more

Hi @Nameless_Ron1n, 

 

Our Terms of Service team (ToS) can take a look if you fill out the webform to send in an appeal to them. Saying that, contacting the ToS team is only advisable if you believe the ban you received was added by mistake/no rules were broken. There would be no point reaching out to the ToS team aside from that as they will not overturn bans if the rules were broken and cre...

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Hi @enzhen22,

I mentioned this in my first post; we cannot look into your ban or your account here on Answers HQ. Therefore, I won't have the information you're looking for...

As we can't help directly and as there is nothing more we can add to help you with this, I'll close this off here. For more help with your case, I've shared how you can appeal a ban and how you can secure your account. Please follow that advice.

- EA_Lanna _________________________... Read more

Hi @enzhen22, 

 

Absolutely, EA takes account security very seriously and we all have to do our part to protect our EA accounts. For players, these EA Help articles will be informative and help with being vigilant, smart and safe online:

• ...

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Going to go ahead and lock this thread, if you have a ban on your account, even if only joking when you broke the rules then you need to speak with our live support team.

Darko 

Hi @enzhen22, 

 

I'm so sorry, we can't look into the suspicious activity or the ban for you from the forums. Please follow these steps to help re-secure your account. There may be some steps there that can't be completed while the ban is in place but that's ok, the ban itself...

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