Apex Legends Dev Tracker

Hey @Zachyabad,

Unfortunately there's no cross-progression in Apex Legends, so if you're starting on a new platform you'll have to start from fresh there.

Wees aardig voor elkaar | Be kind to each other

@callumseanbush 

 

If they are continually telling you no, it should mean that can't verify the validity of your claim. In that case, they are not going to change their answer. We cannot help with missing content through Answers HQ.

@MCHElite,

Our live support team can, which is why I recommend reaching out with proof of purchase so they can do that for you. It's unfortunately outside of the scope of what we can do here on the forums.

@fusionevergreen

Have you tried reaching out to our live support already?

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Hey @Vizoney it can take up to 48 hours for a purchase to reflect in your account.

 

Darko

@callumseanbush 

 

I'm very sorry, but there's nothing we can do on Answers HQ. Unfortunately, we're not able to help with missing content. Only an advisor can do that.

@callumseanbush 

 

You should be able to send am email if chat isn't available.

Hello, @callumseanbush 

 

I'm very sorry to say, but this is something an advisor will need to assist with. I understand they are sending you here, but we aren't able to help with missing content issues through Answers HQ.

Hello @mhqplayer 

 

Unfortunately, it's not possible to transfer progress between platforms in Apex Legends. If you play Apex Legends on Xbox and PlayStation, your progress won’t carry over between the two platforms.

Hi @r3522onlyvp5,

 

I'm sorry, you're on the community boards; Answers HQ. We aren't able to help with bans here. It sounds like you're looking for the Terms of Service team. They can review any ban/suspensions on the account for you if you think there's been a mix-up with the ban and they'll lift it if the investigation confirms no rules were broken. To reach them, please ...

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Hey @InfiniteQuakez,

Unfortunately, we're not able to help with missing Apex Coins, and you'll need to reach out to our live support team via the following link:

https://help.ea.com/en/help-home/?r=1

They can take a look at this for you and make sure that you get the coins you're owed. If you're not seeing the o... Read more

Hi @IsntLifeCrazyBro,

 

I'm sorry to hear this happened to you. It's never a great feeling to discover your account has been compromised and items were taken. 

 

While we can't look into this from the forums, I strongly recommend following these steps to help...

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@dadoge210 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-ba...

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Hi @xyoshix710, 

 

If you want to split up your EA accounts from his, connected accounts needs to be unlinked and that carries risks. His account could be impacted by the unlinking. I'll share some EA Help guides for more information on this and if you'd like to discuss those options further, get in touch with the support team directly. They'll examine the accounts and let you know what can be done and the impact it will have for all involved after getting both account holders permissions. 

 

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Hey @YoungFitzXx,

Unfortunately, bans aren't something we can help with on the forums. If you'd like to raise a dispute to try to get your account unbanned, you can reach out to our terms of service team via the webform in the following article:

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Hi @YoungFitzXx,

 

I'm sorry, you're on the community boards; Answers HQ. We can't assist with account bans here but our Terms of Service team can take a look into the ban for you if you think there's been a mix-up with the ban (i.e. the rules weren't broken). Send in an appeal for the ban you'd like them to investigate for you. 

 

This guide will help you learn how to reach out to them and includes some advice on filling out the webform: 

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Going to go ahead and lock this @ziqiaowuj as it is neither polite or constructive. 

 

If you have feedback we welcome it but ask that it be constructive and not just a rant.

 

Darko 

Hi @runninginthe80,  

 

We are unable to assist with BAN disputes or provide information on Answers HQ. You will want to fill out this online forum to reach out to our TOS team for further assistance. ...

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Hi @9crunchy8, 

 

Don't worry about posting it in the wrong place. It can happen!  I'll move this on over to the Apex boards. 

 

In terms of bans. you're through to the forum team on here. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, not the support team. The Terms of Service team would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

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Hi there, @wanxin338 

 

I'm very sorry, but we're not able to help with hacked accounts through Answers HQ. It looks like you've already been in touch with an advisor so please continue working with them to get assistance for this. Cases can be opened here. Thank you.

@MCHElite,

There's no such thing as a stupid question. If people were less afraid to ask things the world'd be a better place.

And no, don't worry, they won't. If you follow the steps in the proof of purchase article I showed, the most personal information you're showing are email addresses and usernames (Which they already have access to because an EA account requires both). While you wouldn't want to show the f... Read more