Apex Legends Dev Tracker

Hey @shootmeqvick 

 

If you plan to purchase in-game currency outside of the game store, we suggest going through trusted digital online retailers listed on our website. This way, you can be sure to have a safe and reliable transaction. 

 

EA_Pulsar

 

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Hey @MCHElite,

They might use those to make sure that they have the right EA account. Back when I worked in live support I asked for one of them fairly frequently.

@ghrumpii

What problem are you having when you try to open a case?

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Hey @MCHElite,

If you've contacted via email and it's going too slow for your liking, you can always try reaching out via a chat instead:

https://help.ea.com/en/contact-us/

Once you've selected your product and platform, try selecting "Orders" -> "Check order status". That usually gives me the option to start a cha... Read more

Hi @M4ch1n4_IRL, 

 

There are steps to reporting someone you see in-game that you think might be using cheats. We've shared them in this EA Help article: Report players for cheating, abuse, or harassment. Jump down to 'Rep...

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Hi there, @idhasbeenregistd 

 

We're not able to help with banned accounts through Answers HQ. You can find more information on bans, as well as disputing them in the article here. Thank you.

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Hello @zl6195 

 

At the moment, the following languages are supported on Answers HQ: 

 

•  English 
•  ...

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@Jefferson3100 

 

Account security is important to us.

 

When helping with certain issues, like account changes, it’s important that we can verify that you own this account. We want to make sure we’re not compromising your account, so we can’t help out with your issue currently.

 

If you’re able to regain access to your email account later, you can resume this case on EA Help at help.ea.com/my-cases/ or click Contact Us on any ...

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Hey @fzued,

I'm sorry to hear that you feel like you've been banned unfairly, but this unfortunately isn't something we can help with here on the forums. Our terms of service team are the only ones able to look into account bans, and as they've decided to uphold the ban despite numerous appeals I'm afraid there's nothing else I can recommend.

Wees aardig voor elkaar | Be kind to each other

Hi @aZCezaR,

 

Thanks for reaching out to us on Answers HQ, but you're through to the forum team on here. We won't know why your EA account might be banned, sorry. You're looking for the Terms of Service team, they would exclusively help and discuss ban cases. If you believe there's been some sort of mix-up with the application of a ban, they can be reached by ...

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@aliciaharrs,

If Apex is saying that you're banned, then I recommend that you reach out to our terms of service team via the webform in the following article:

https://help.ea.com/en/help/account/information-about-locked-or-banned-or-su... Read more

@aliciaharrs,

From what the email says there doesn't appear to be a ban on your account, so you should be ok to keep playing our games.

Wees aardig voor elkaar | Be kind to each other

Hey @aliciaharrs,

It looks like your account received a warning, which will be linked to it permanently. If your account has any active bans you can review them here:

https://help.ea.com/en/my-ban-history/

I've removed your attachment by the way. If you received a warning from our terms of service team for an inappropriate name, it's not a good idea to share that name on the forums as well.

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Hey @KEXGGG,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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@DeathSu1t 

 

We cannot assist with bans directly here on AHQ.

If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-ba...

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Hello, @warslag 

 

Players need to be reported by using the instructions here.

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@tyo113 

 

Did you try incognito mode as I mentioned?

Hi @zacseszvok,

 

I'm sorry, we won't know why you were banned from the forums but our Terms of Service team can take a look. Please fill out the webform to send in an appeal to that team if you believe a ban was added by mistake. 

 

- EA_Lann...

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@tyo113 

 

Are you using a Chrome browser? If not, try that. It might be good to be in incognito mode as well. If you're using a mobile device, switch the browser to use desktop mode.

@tyo113 

 

You should be able to open a case at the link I provided. Choose your game and platform. Then, select missing content. That should let you open a case with an advisor.

Hi there, @tyo113 

 

We're not able to help with missing coins through Answers HQ. Please open a case with an advisor here to have this investigated. Thanks!

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