Apex Legends Dev Tracker

Please be cautious with what information you're sharing on the forums, as these are public and visible to anyone. I've edited your post to remove the attachments and some other personal details.

As you mentioned, the account was temporarily locked because someone else appears to have gained access to the account. If you haven't already, please be sure to go through as many of ... Read more

Comment

16 Apr 18:44 EA_Mako on Support Forums - Thread - Direct

Hey there, The language this message was posted in is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

English
...

Comment

16 Apr 18:39 EA_Mako on Support Forums - Thread - Direct

Under investigation. Accepting as solution for visibility purposes only.

Hey folks,

We are aware some Battle Passes appear to be reset or have missing progress. We're also looking into some reports of other content appearing that wasn't previously owned.

We'll share more information once we have any updates on the situation, thanks for hanging in there in the meantime!

Comment

16 Apr 17:38 EA_Mako on Support Forums - Thread - Direct

@LeBron_Jvmes,

Great! Always happy to clarify, thanks for the patience while we're working on the issue.

Comment

16 Apr 17:11 EA_Mako on Support Forums - Thread - Direct

Hi @LeBron_Jvmes,

We're still working on the issue itself currently. Are you able to try the workaround posted above to change your console language?

That should let you play in the meantime, but is only a temporary workaround until we get this fixed up.

Comment

16 Apr 12:32 EA_Mari on Support Forums - Thread - Direct

@XxMissCloxX Sorry to hear this happened to you and your friends. We have received similar reports from other players and the team is now tracking this.

Thanks for sticking with us!

Comment

16 Apr 09:09 EA_Pythia on Support Forums - Thread - Direct

Hello @Verziaa,

you're guaranteed heirloom shards every 500th pack. So if you haven't gotten them yet, that means that you're still below the 500th pack. Of course, there is a chance of getting heirloom shards beforehand as well, in which case the counter would reset.

Bitte schickt mir keine Direktnachrichten für Support - taggt mich im Forum @EA_Pythia

Comment

15 Apr 10:33 EA_Lanna on Support Forums - Thread - Direct

Hi @Deity1277242, and @zhoulaodiao,

At the moment the following languages are supported on Answers HQ:

...

Comment

14 Apr 12:16 EA_Pulsar on Support Forums - Thread - Direct

Hi @Nateunr

We currently support the following languages on Answers HQ:

...

Comment

13 Apr 18:44 EA_Aljo on Support Forums - Thread - Direct

Hi there, @zrbg911

We're not able to help with banned accounts over Answers HQ. Please see the article here for more information as well as instructions for submitting a dispute. Thank you.

Comment

13 Apr 15:54 EA_QueenBee on Support Forums - Thread - Direct

Hey @atya2288,

Unfortunately we're not able to help with bans here on the forums. You can always reach out to our terms of service team, and they'll be able to take a look at this for you.

...

Comment

13 Apr 12:55 EA_QueenBee on Support Forums - Thread - Direct

Hey @alp211,

We're not able to help with bans here on the forums. If you'd like to raise a dispute to try to get your account unbanned, I recommend that you reach out to our terms of service team so they can take a look at this for you...

Comment

13 Apr 12:26 EA_QueenBee on Support Forums - Thread - Direct

Hey @kingborbo,

We currently support the following languages here on AHQ: