Apex Legends Dev Tracker

Hey @RANG3R_52,

 

Unfortunately we can't help with bans here on the forums. I'd recommend that you reach out to our terms of service team. They can take a look into this for you.

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Hey @suzuki070701,

 

We currently support the following languages here on AHQ: 

 

•  English 
•  ...

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Hi @culeczka, I will send you a DM with some further information. Please check the inbox on the top right of this page by clicking on your profile.

@HighPingAbuser 

Yes, there are many reasons you may be able to claim a code but cannot receive the coins. 

 

Please read the link I provided above.

 

For example, if you were given a code for a different region, while the code may appear to be claimed, you wouldn't be able to receive the coins. 

 

When you purchase codes from third parties, we cannot verify whether you're purchasing a code that's intended for your region, that wasn't previously used already, etc. This is why you'll need to speak with the retailer about a replacement or refund.

Hi @HighPingAbuser,

No, from the video we see that the code was claimed, but did not grant the coins because it was not a valid code.

@HighPingAbuser 

 

As we've discussed previously, if your code was not purchased from a trusted retailer, you'll need to speak with them regarding any issues with the code.

 

We cannot assist with codes purchased from other places. While you redeemed the code, it did not grant the coins because the code was invalid. 

 

There are many reasons a code may not grant ...

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@alawnianas 

 

Any third parties claiming to be able to remove a ban are simply scammers trying to take account information. The only team able to remove a ban is our Terms of Service team.

 

And no, as I said above, the appeals are manually reviewed up until a certain point. Once they've reviewed your situation multiple times and you start receiving the message stating "Please do not expect further responses on this matter.", your case can no longer be reviewed.

 

When they say not to expect further responses on the matter, they mean it. There are no additional reviews taking place at...

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Hey @alawnianas,

 

As I mentioned, they review each appeal manually up to a point.

 

After they've reviewed the same situation multiple times and have come to the conclusion that the action will stand, they will no longer perform additional reviews.

 

That is the point you're at now, which is why you're receiving those messages. Your situation has been reviewed by multiple members of the ToS team who have verified the action was taken correctly and is appropriate for this particular account based on prior history as well as what was said.

 

You're absolutely right that much of the time, off...

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Hi @alawnianas,

Our Terms of Service team is very much still active and will investigate appeals sent to them.

If they've reviewed a situation multiple times and declined to remove the penalty however, that would be final. At that point they would no longer review additional appeals.

Until that point all appeals are reviewed, they do not auto-reply. They may use templates in replies, but these cases are all reviewed manually.

Thanks for reporting this. I will pass it on to the team! 

@Jackfff-07 I can assist you with instructions on how to unlink the accounts yourself as we're unable to make any account changes for you here at AHQ. If you follow the steps on this article you should be able to unlink your Twitch and Xbox accounts: Unlink your platform accounts from your EA Account

 

Let me know if you have any issues unlinking the accounts.

@HighPingAbuser 

 

There's no need for the chat log here, because that doesn't change what we're able to do on the forums.

 

If the code was not purchased from an authorized retailer (which can be seen in the link above), you'll need to speak with the retailer where this was purchased.

 

If it was and you're having trouble with it, you'll need to speak with our support team. Please feel free to leave feedback on prior cases from your case history page here if you've been directed otherwise, as that's unfortunately incorrect.

 

We cannot help with thi...

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Hey @MagicalFlandre,    If you had linked a platform to the wrong EA account, you'll want to reach out to our support team directly so they can help update those account details.   If you create a new case here and select Game Support > EA Account > I want to update my EA Account information, you should b... Read more

Hey @HighPingAbuser,

 

If you spoke with our support and they directed you here, I'm afraid that's incorrect, sorry about that.

 

We cannot make any changes on the forums, including adding coins or verifying a code.

 

You'll need to either speak with our support again, or if the code was not purchased from an authorized retailer you'll need to speak with them about a replacement instead. 

Hey @HighPingAbuser,

 

There are a couple options for this, though I'm afraid we cannot make any changes for you here on the forums.

 

If you need to get in touch with our support team, please follow these steps to open a case so they can take a look. 

 

Please keep in mind that depending on ...

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@MagicalFlandre You see that in your Steam account right? The progress is saved on your EA account. If you link the Steam account to a different EA account, you won't get your progress back. You must link it to the same EA account it was linked to before. Since we're unable to check the account details here in the forums, you will need to reach out to the EA Help Support.

If you had to re-link your Steam account, it means the account was unlinked from another EA account. In case you already re-linked your Steam account and don't see the progress, you probably linked to a brand new EA account. As we're unable to check your account details here, you will need to contact EA Help Support to try recovering your old account.

Hey there, 

 

Please note that Apex Legends uses Easy Anti-Cheat which is different from EA Anti-Cheat. The steps you shared in your post are for EA Anti-Cheat. 

 

Can you please try a Clean boot, restart your PC and reinstall the game while running Steam/EA app as admin: How to clean or safe boot your computer

@MagicalFlandre Ok so you recently lost the progress. Did you unlink any platform accounts from your EA account?

Could you please try using incognito mode to see if the chat appears?