Apex Legends Dev Tracker

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@gttygbfr wrote:
@EA_Kent Im having the same issue it's Ben 24 hours and my apex coins are not in my account and I do not have my money

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Hey ...

Hey @IceNorthKing and @TheUnseenDiq, if you have a ban or sanction on your account then you will need to speak to our Terms of Service team.

The process to contact our ToS team can be found here: ...

Hey @SageNightmare. 

I'm afraid we aren't able to investigate missing content here on Answers HQ. When you've got a chance I'd recommend getting in touch with the EA Help team so they can pull up your account and take a look. 

For more information on how to set up a case with them check out the ...

You will need to speak to our Terms of Service team @fec804fced3a6b78 in relation to any ban.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Darko

Hi @Laz3rFlm3Thrw3r. 

That's a sort of general error that can come up when Apex Legends can't find a file it's looking for. There's a few things we can try that might help out with this. 

In some cases a connection issue can cause this error. A good place to start with troubleshooting would be the ...

Hey again @alucarddrs. 

Were you able to try setting up a static IP address? Are you still having any trouble playing together on your network? 

/Kent

Hi @x3D_Mazy. 

I'm afraid it's not possible to transfer your progress between platforms in Apex Legends. If you start playing on PC after initially playing on Xbox One you would be starting over from the beginning, unfortunately. 

/Kent

Hey @OtisPotter. 

Unfortunately missing content is not really something that we can assist with here on Answers HQ. The EA Help team would need to help out with that as they can pull up your account and take a look at your crafting metals. They should be able to see if those metals were on your account and if they were removed or consumed. 

For more details on how to reach them check out the ...

Hey all. 

Unfortunately we haven't heard if there are any plans to bring back the limited time skins from previous events. If that does happen in the future I'm sure we'll have an announcement posted to let everyone know. 

The best place to watch for news and updates on something like that would be over at the Apex Legends Twitter page. The team will usually Tweet there when they've got an announcement on upcoming events and the like. 

/Kent

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Excellent, thanks for the confirmation and for bringing this to our attention. 

Hi, I believe there's a mixup here.

The Octane Heirloom was granted to players who acquired all 24 of the purchasable store cosmetics. 

The prize track for participating in the event was separate, and seem to have been earned properly. 

Hey, sorry for taking so long to get back (I was off for St. Patricks Day but it was a little quieter than the usual ), it looks like this should be fixed for you now, and Caustic should be usable again. 

Hey @GRID_Soracchi you will need to speak with our TOS team using the steps I shared above.

Darko

Hey again @liquidw4ter. 

Did you have a chance to try repairing the game? Are you still running into crashes? 

/Kent

Hey @Martyks. 

It looks like Evo shields were added to other game modes today. The Apex Legends team tweeted this earlier today: 

/Kent

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@ThyMatrix56 wrote:

I think I may have found the problem.  I think the EA account I linked with my Twitch Prime account isn’t the one I use for Apex Legends.  Is there any way I can check or change the EA account I use for Apex Legends?

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I'm afraid we don't have a way to see exactly which accounts are linked up, but you should be able to unlink the account that's currently connected to Twitch. That way you can then link it up with the account where you're playing Apex Legends. 

For more details on how to unlink and relink the accounts check out the ...

Hi @alucarddrs. 

I've seen some cases like this where an IP address conflict is preventing both consoles from connecting at the same time. When you've got a chance I'd recommend setting a static IP address for both of the Xbox systems to see if that helps. 

The Port Forward website has a pretty detailed article on how to set up a stat...

@sweetnpsycho666 

Hmm, I see. Do you have a lot of people on your friends list? If so, can you try clearing out some of them to see if that makes a difference at all? It might sound weird, but we have seen cases where a large friends list seems to be a factor in crashes like this. Others have reported that removing some friends has helped prevent the crashes. 

/Kent

Hi @liquidw4ter. 

Let's take a look and see if we can help out with the crashes you've been seeing. First, have you had a chance to try repairing the game in Origin to see if that helps at all? If you right-click on Apex Legends in your Origin Library you should see a Repair option when the menu pops up. 

Let me know if that helps at all. Thanks!

/Kent

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Hey @TheEaGamer791. 

Are you still not able to see any of the challenges in-game? If not, have you tried power-cycling your Xbox to see if that helps at all? 

/Kent