Apex Legends Dev Tracker

@TheKneecaps 

Go to your Nvidia Control Panel and Windows Power Settings and set it to max performance. Try rolling back your video card driver and then re-download the latest one again. 

Perform a clean boot an...

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Hey @zdqfdc 

 

Unfortunately, the language, in which you wrote your message, is currently not supported on Answers HQ. At the moment you can get help here in the following languages:

 

• English
• ...

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Hi, @TheKneecaps 

 

Would you mind attaching a DxDiag so we can see your PC specs?

 

How to Pull a DxDiag

https://help.ea.com/en-us/help/pc/how-to-gather-dxdiag-information/

/Blueberry

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If you are unable to click on it @superjovni then this would point to an issue with your mouse. I tested there and was able to click it without issue.

Darko

The team is aware of the Legend Bonus not properly showing up, but don't worry you're getting it.

 

BATTLE PASS XP BOOST FOR LEVEL 12 BADGE SHOWING WRONG %

After some investigating from our awesome QA folks, we were able to confirm that this a bug with the UI and even though you may see the percentage change, you are still getting the 2.5% XP boost. We’ll fix the UI in a future update but you can rest assured that you are getting the XP.

 

(...

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Hey @ATMNH, AHQ is currently available in the following languages.

 

• English
• ...

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Hey, @Avicii_Ghost 

 

What type of specific R9 200 series do you have? I see that your video card's last driver update was in 2016, so if you don't keep them updated they can easily causes crashes. 

You can update your video card's driver by visiting AMD's site here: ...

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@EnclaveNature 

 

Thanks for following up! We also have ports listed for Apex Legends below if you're familiar with port forwarding. We've also seen others fix connectivity issues by updating the firmware on their router (log into the router admin panel) and make some adjustments for ...

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Thanks for pinging this to us, @EnclaveNature 

 

It seems connectivity related, which platform do you play the game on and do you know what data center you're connecting to?

 

Before you jump into your next game try giving these steps below a quick run-thru to see if you have any improvement. This way we know we at least covered the basics.

 

Basic Connection Troubleshooting

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Thanks for sending this our way and don't worry, you're still getting the bonus. It's a UI error the team is aware of and looking to fix it.

 

BATTLE PASS XP BOOST FOR LEVEL 12 BADGE SHOWING WRONG %

After some investigating from our awesome QA folks, we were able to confirm that this a bug with the UI and even though you may see the percentage change, you are still getting the 2.5% XP boost. We’ll fix the UI in a future update but you can rest assured that you are getting the XP.

 

Thank you for playing Apex Legends! 

/Blueberry

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Hey that was a ... Read more

Sorry to say @Sleesher2 but as Apex Legends is not cross-platform then items and progress will not transfer from one platform to another.

Darko

Sorry to hear that your friend is having issues @CripTiiC_STaTiCz but the best thing for them to do would be to post and let us know what troubleshooting steps they have taken as well as any error message they may see. We would need a DxDiag of their system to see if we could see anything that could cause issues.

Darko

Thank you for the update. Do you have another mouse you can use as a test, to fully rule out a hardware issue?

@PhloppyPancakes 

If your account is locked please contact our Live-Support team at your earliest convenience so they can pull up your account.

Click here to contact an EA Advisor

/Blueberry

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@iiCrAzEii-_YT-_  @Tonupt 

 

Try rebooting your network and power cycle the console. Let us know if you're still getting that penalty. It should be disabled for everyone.

 

Reboot the power to the modem/router

1. Unplug the power cable from your modem/route...

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@1Powergems Hi, it sounds like there's a pretty bad crash happening. If you restart your system with a Clean Boot and play for a while does that have any effect on this issue?

 

https://help.ea.com/en-us/help/faq/how-to-c...

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@FPS_Master Hi, can you try restarting your system with a Clean Boot, and see if the issue persists?

https://help.ea.com/en-us/help/faq/how-to-clean-boot-your-pc/

 

Thanks. 

@ShadoWawker 

 

There are a few steps you can take for connectivity issues, check the following links for info:

 

http://help.ea.com/en-us/help/faq/connection-troubleshooting-basic

...

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Are you able to record some clips of this happening so we can see how it's not showing up on your screen? Are you waiting until your whole squad is eliminated before going back to the menu?

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
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Try clearing your Origin cache. 

 

https://help.ea.com/en-us/help/faq/clear-cache-to-fix-problems-with-your-games/

/Blueberry

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Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: ... Read more