Apex Legends Dev Tracker

@xillMatiCx_qdk6 

 

Thanks for trying. Next, I'd like you to clear the alternate MAC address with these steps:

 

Go to your Xbox One Settings (Just press Start, then click Settings)
Go to "Network", then "Advanced Network Settings"
Click on "Alternate MAC Address", and then click "Clear"

 

Let me know what happens.

@xillMatiCx_qdk6 

 

Do you have another gamertag you can try? Just as a test.

Hi @JoeyDaBearGaming. 

 

Are you still having any trouble with the Apex Legends update? If so, let's try some things to see if we can help out with that. 

 

I'd recommend clearing out your Origin Cache first when you have a chance. I've seen some situations where a missing or corrupted file in the cache can cause issues with installing or updating games. For more info on how to clear it check out the ...

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@BNPsykadelic 

 

Awesome. Really glad to hear it! If you have any more issues, please let us know.

Great, thanks for coming back with the confirmation. 

Hey, I think this is just a display change for multi-stage challenges, it won't show the icon for the reward until you're at the stage where the reward will be granted.

 

If you keep doing the challenge stages does the +1BP icon show up when you're at the last stage?

@Rocky_Joe94 

 

Can you try the 19.7.4 driver set?

 

https://www.amd.com/en/support/kb/release-notes/rn-rad-win-19-7-4

 

The following player had a good experience with those drivers: ...

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@BNPsykadelic 

 

Great! Can you tell me what fixed it or was it the power cycling steps I suggested?

Hi @iamabasser 

 

Thanks for looking to bring this to our attention. I'm afraid we can't process reports made on the forum and can't facilitate name and shame per our forum rules. We'd need this information to be sent d...

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@Lateralus06 

 

Are you launching the game with any other command line arguments? 

 

 

/Kent

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@xL3NIx wrote:

Im pretty sure i logged into same account as before and its pc 

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Gotcha. That's definitely strange. When you have a chance I'd recommend reaching out to the EA Help team so they can pull up your account and take a look. 

 

For more info on how you can set up a case with them check out the ...

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@IAmPeytton 

 

It looks like your post was incorrectly caught by the spam filter. Fixed now.

--------------------------------------------------------------------------------------------------
If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!

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@Tonyy611 wrote:
@EA_Kent Found the solution. Solution #1 on this Youtube vid.
...

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Hi @ciurk4. 

 

I'm afraid that account bans are not something we can investigate here on Answers HQ. It sounds like you've already reached out to the Terms of Service team. If so, that's all you need to do for now. They'll review your account and determine if the ban can be overturned. Once they've completed their investigation they will follow up with you via email. 

 

If you haven't yet been able to get in touch with them check out the ...

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@invalidanvandare wrote:
@EA_Kent There must be a easier way to fix this issue then to reinstall every game on my comupter? Iv'e had this issue for several weeks now and still hasnt been fixed.

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I know it's definitely not an ideal situation. Let's see if we ca...

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@Lateralus06 

 

Have you noticed if anything else doesn't seem to be sticking after you close the game? Are any of your settings going back to the default? Is it just the cinematic that's coming up every time? 

 

 

/Kent

Can you try running a Windows System File Checker scan. I believe webio.dll is a system file, so so hopefully the scan will find and fix any issues. 

Do do this, you can open an elevated command prompt and enter the following without quotes: "sfc /scannow"

To open an elevated command prompt, type "command" into your Windows search, then right-click the Command Prompt app and choose to Run as Administrator. 

@AteYouGOOD Hey, as above, if you don't get your coins please reach out to support. You may want to restart the game client on your system too. 

Hey @jnaughton29. 

 

The issue with the game locking up or crashing after/during Legend Select is something that we're currently tracking. The Apex Legends team is investigating, but I'm afraid we don't have a time frame on how long it may take for this to be resolved. 

 

In the meantime we've heard that alt-tabbing the game after selecting a Legend can help with this. If you leave the game alt-tabbed until everyone is in the dropship before bringing the game window back up it should let you drop and play the round. 

 

Thanks for bearing with us on this. 

 

 

/Kent

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Hey everyone. 

 

Unfortunately account bans are not something we can look into here on Answers HQ. When you have the chance please get in touch with the Terms of Service team so they can review your account. They will need to determine if the ban can be overturned. 

 

For more information on how to set up a case with the Terms of Service team check out the EA Help website. They will follow up with you via email as soon as they can. 

 

 

/Kent

... Read more