Apex Legends Dev Tracker

Hi @Ashleyrose47. 

Let's take a look and see if we can get these crashes fixed here. Can you tell me which platform you're playing on? 

/Kent

Hey @AteYouGOOD. 

Missing coins are not something that we can help with here on Answers HQ. The EA Help team would need to verify proof of purchase with you and help get the coins added to your account. Please reach out to them when you have a chance so they can take a look. 

You can find more info on how to set up a case with them over at the ...

@TheKriegspiel 

500 is currently the maximum level in-game. The previous max was 100, which was updated back at the beginning of December. It sounds like you're referring to the level that would be showing up on a tracking website, which we don't really have any control over I'm afraid. 

/Kent

Hey @DJIsSuperCool. 

When you have a chance can you try repairing Apex Legends in Origin to see if that helps at all? If you right-click on the game in your Origin Library you should see the Repair option when the menu pops up. 

Let me know if the game still isn't recognizing your controller after that. Thanks!

/Kent

Hey @TheKriegspiel. 

Apologies for the late reply on this. I'm a bit confused. Are you saying that you lost in-game levels, or are you referring to the level you were seeing on a third-party level tracker? 

/Kent

Hey @SHiNWiN. 

Thanks for taking the time to write this up. I just wanted to give you a heads-up that I moved this from the Origin board over to the Apex Legends Feedback board. 

/Kent

@lllEnDeFFecTlll 

Great! It can take several days to hear back from Terms of Service. Keep an eye on your email. If you have any other issues, please let us know. Thank you

Hello, @lllEnDeFFecTlll.

I took a look at your account. I see support had a hard time reaching you. Can you try submitting another case here: https://help.ea.com/en/contact-us/new/? Also, you can find out more information on banned accounts here: ...

Hey @Ghost_BGG what is the issue that you are seeing?

Darko 

Hey @FAK-TaROT you will need to wait to hear back from our TOS team.

Darko

Hey @w1nner6. 

When you have a chance please reach out to the Terms of Service team so they can review your account. You can find more details on how to set up a case with them over at the EA Help website. 

The TOS team will follow up with you as soon as possible...

Hey guys. 

We've been seeing reports of this over the weekend. It's been passed along for review. 

/Kent

Hey @gotchfutchian. 

I'm sorry, but account bans are not something that we can investigate here on Answers HQ. The Terms of Service team would need to review your account and determine if the ban can be overturned. 

If you haven't already please reach out to the TOS team so they can review your account. You can find more information on how to set up a case with them over at the ...

Hi @Gamerzsyndicate0. 

When you've got a chance can you grab a DxDiag so we can take a look? You can find more details on how to pull one up over at the EA Help website. 

Once you have the file please attach it to this thread. Thanks!

Hi there, @ImAboutToKief.

Your progress, as well as skins and coins, do not carry over between platforms. I'm very sorry

Hey @Coodie_515. 

On PS4 I'd recommend giving the steps here a shot when you can: 

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

Let me how it goes w...

Thank you for the post, I can see this has been sent up the chain by some other folks too. 

Hi @XxxLegendGuyxxX. 

Have you had a chance to try power cycling your Xbox to see if that helps at all? If it's still happening after that I'd recommend giving this a shot as well: 

Open up your Xbox Settings, then go to Network Settings. From there go to Advanced Options and select the option to clear the Alternate...

Hey @ROBERTSBOY94. 

What's it broadcasting through? Is it going through the Origin in-game broadcast feature, or is it broadcasting with OBS? 

/Kent

@xillMatiCx_qdk6 

Great! Glad to hear you can play again. If you have any more issues, let us know. Have fun