Apex Legends Dev Tracker

Hey @ThyMatrix56. 

It shouldn't take that long to link up your EA Account with Twitch. Can you check something for me when you've got a chance? Go to twitch.tv and log into your Twitch account. Open up your Settings then click on the Connections tab. Scroll down to the Other Connections area and see if it shows Electronic Arts there. If it does that means your Twitch account has been linked up with an EA Account. 

If you're seeing that your accounts are linked in your Twitch Settings, but you still haven't received the Twitch Prime loot I'd recommend get...

Thanks for this, I'll pass it on. It might take a little while to straighten out as this isn't a common issue, but hopefully it won't be too long. 

@Ashleyrose47 

Thanks! I appreciate the details. Looking at the DxDiag I'm afraid your PC does not meet the minimum requirements to run Apex Legends. Both your CPU and GPU are below the minimum hardware specs, unfortunately. 

You can find more details on what you need to run the game over at the Apex Legends website: 

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@JISKR wrote:

no its not updating. when i try to click repair it doesnt do anything.

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Hmm, that sounds like it could be an issue with the Origin cache. Can you try clearing the cache to see if that helps? You can find more info on how to clear it over at the EA Help site. 

Let me know if it's still not letting your repai...

@sweetnpsycho666 

Is it crashing consistently at a certain place in the game (for example: on a loading screen, during Legend select, at a specific place on the map) or is it just random? Does it happen if you sign into other Gamertags on the same console? 

/Kent

@DeEchols I hope so, but we haven't received any indication on if it'll happen. 

@sass0frass That absolutely shouldn't happen. If you check your purchase history you can use that/and compare against direct purchases to see how many packs were bought. 

Thank you for the post, the other issue is a separate one that's fortunately long since resolved. 

I can't make any promises as I don't have tools to add characters, but I'd like to gather info.

When was Caustic unlocked for you, and did you use coins or tokens?

I can see a Crypto unlock recently, I take it that this worked without issue?

Can you provide an image of his Banners > Trackers page, that should show enough gameplay stats to prove previous ownership/playtime. 

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@cNuclear wrote:

Okay, thank you for the reply. I guess I'm a little antsy because I haven't heard anything. I'll hold up another week and follow up from there.

Thank you for reaching back out!

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You're welcome! I know that waiting to hear back can be pretty tough. Thanks for being patient with us on this. 

/Kent

Hey, I think you may be misremembering, the devstream section here notes that the drop rates will be the same. 

https://www.youtube.com/watch?v=Bs-mciwZ1Hc&feature=youtu.be&t=985

The article at the bottom of this page could be interpreted as a cumulative system, but it's not explicit. 

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@Mirdufa wrote:
@EA_Kent I got banned for no reason at all ! I just started to play because I was sick and I needed something to distract me from my illness, and one day, 2 days ago, it suddenly showed me that I am banned. I opened a case on 11.03.2020 and I still got no answer... good timing ...

Hey @cNuclear. 

If your case was transferred to the Terms of Service team they will review your account and determine if the ban can be overturned. Unfortunately we don't really have a way to see how long that investigation may take. It can vary depending on how many cases the team is currently working through. If they have a large case load it might take a while. 

The TOS team will follow up with you via email as soon as they have been able to complete the investigation. Keep an eye out for a response from them. 

/Kent

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@yaboiyeetyt wrote:

Hi, I have been experiencing the same issues but usually in long games.

it is happening very very often.

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Are you also playing on Xbox One, or do you play on a different platform? Have you been seeing any error messages at all when it happens? 

/Kent

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@JISKR wrote:
@EA_Kent What if repair isnt an option and you're having this error?

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Is the game downloading an update? Usually the Repair option would only be blocked out if the game is in the process of updating. 

/Kent

@gotchfutchian 

It sounds like you'll need to get in touch with EA Help so they can help you secure your account. I'm afraid we don't have a way to assist with account issues like this directly via Answers HQ. The EA Help team will need to assist you with that. 

You can find more details on how to reach them over at the ...

@Ashleyrose47 

Thanks for giving that a try for me. When you've got a chance can you pull up a DxDiag so we can take a look? You can find more info on how to find it over at the EA Help website. 

Once you have the file please attach it to this...

Hi, heirloom shards aren't cumulative, it's still something that can drop randomly with a low chance, or is guaranteed after 500 pack openings. 

Unfortunately there isn't a way to directly see your progress towards this 500 pack guarantee. 

Sorry for any confusion caused.

Hey again @DJIsSuperCool. 

Did you have a chance to try repairing? Are you still running into the same issues with your controller? 

/Kent

This would be interesting. I wonder how it would change the dynamic of the game. Apex Legends is pretty movement-heavy, but it could allow for some tense sniper standoffs if you find yourself in a 1v1 at long range. 

/Kent

Hey @norepent. 

I've seen this come up several times recently. Usually repairing the game in Origin will help fix it. If you right-click on Apex Legends in your Origin library you'll see a Repair option when the menu pops up. 

Let me know if that helps. Thanks!

/Kent

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@Ashleyrose47 wrote:

Ah yes, I forgot to mention but I play on PC.

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Got it, thanks! Have you had a chance to try repairing Apex Legends in Origin to see if that helps at all? If you right-click on the game in your Origin library you should see a Repair option when the menu comes up. 

Let me know if it's still crashing after that. Thanks!

/Kent