Apex Legends Dev Tracker

Hey @NyGmen4Lif3. 

We're working on sorting out some connectivity issues at the moment, which is affecting Origin and our games. Hopefully we'll be able to get everything back up and running soon. 

For updates on this I'd recommend keeping an eye out over the ...

Hey @SonicCryCanary. 

Have you had the chance to try power-cycling your Xbox to see if that helps at all? If it's still happening after that try clearing out the alternate MAC address as well to see if that helps. 

To clear out the Alternate MAC Address open up the Settings on your Xbox, then go to Network Settings. From there go to Advanced Options and look for the option t...

Hi there, @zman3910.

This would be a good question for Epic Games support. It looks like you can find that here: https://www.epicgames.com/site/en-US/customer-service. Thanks!

Hi @Kenji-Kunn. 

When you've got the chance please reach out to the EA Help team so they can pull up your account and help out with those coins. I'm afraid it's not something we can look into here on Answers HQ. 

For more details on how to set up a case with them check out the EA Help website...

Hey there. 

We're currently working to fix some connectivity issues with Origin and our games. Hopefully we'll be able to get everything back up and running soon. 

For updates on this I'd recommend keeping an eye out on the EA Help Twitter page. We'll share announcements there when we have more info. 

Thanks for sticking with us on this!

[I'm going to mark this as solved just for visibility. The issue is still under investigation.]

/Kent

Got it, thanks!

Looking through the DxDiag I noticed there were some errors coming from a program called GameManagerService.exe. This should be Razer Synapse. If you've currently got Synapse running have you checked to see if there might be any updates available for it? Would it be possible to try disabling it to test and see if that has any effect? 

Let me know if you're still running into the same error message. Thanks again!

/Kent

@plagued_hands 

Nice, thanks for letting me know! 

/Kent

Hey @Krampus_ii. 

I'm sorry, but missing coins are not something we can help with here on Answers HQ. The EA Help team would need to take a look at your account in order to help out with that. 

When you've got the chance try creating another case with them over at the EA Help website. If ...

Hey @plagued_hands. 

If you're still having trouble setting up a case on the EA Help site try changing your location on the site. If you click on the flag icon up at the top of the page it will let you choose a different location. See if you're able to create a case after that. 

If you prefer you could also speak with them via ...

@peachs0217 

Thanks for following up and letting me know! I'm glad to hear it's working for you now. 

/Kent

Hey @SIimeIceCream. 

I'm glad to hear it seems to be working better for you now. Hopefully it was just a temporary hiccup of some kind. If it does start happening again feel free to give us a shout!

/Kent

Hey @Pichahu. 

Is the LED Keeper software still running on your PC? Did you check to see if it there are any updates for the software since this started happening? 

/Kent

Hey all. 

Like I mentioned before account bans can't be addressed here on Answers HQ. It's not something we have the ability to assist with. 

If your account is banned I can only recommend getting in touch with the Terms of Service team. They are the only team who can make the call to overturn a ban or not. 

/Kent

@Pichahu 

Nice! Thanks for letting me know it helped! I'm glad to hear it's running better for you now. 

/Kent

Hi @vanilla_creep. 

Were you able to download the files that I mentioned? Are you still getting the same error when you're trying to run Origin? 

/Kent

Hey all. 

I merged a few threads together about this same issue. 

We've forwarded this up to the team. Thanks for the reports!

/Kent

Hey @xBetterThanBacon. 

I'm afraid not. I haven't heard about any plans to bring it back so far. 

/Kent

@Pichahu 

Thanks for giving it a shot. 

Looking at the DxDiag you posted I'm seeing some errors happening with a process called LEDKeeper.exe. That's a process for MSI MysticLight software. Do you currently have this running on your PC? If so, can you try disabling it and launching the game again? 

I'm wondering if there's something happening with this LED software that's leading to crashes with Apex Legends as well. Let me know if that makes any difference. 

/Kent

Hi @Comrade_Yuri47. 

Were you able to give a Clean Boot a shot? Are you still having the same issues? 

/Kent

Hi @FNG_Zolee. 

If you're still having trouble getting those verification codes I'd recommend getting in touch with the EA Help team so they can take a look. They should be able to help out with that. 

For more details on how you can set up a case with them visit the EA Help website. The t...