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Ah, I see. I'm afraid we can't really offer troubleshooting if you're running the game via Bootcamp because it's not officially supported. You would need to run Apex Legends on a Windows-native PC to meet the system requirements.
/Kent
Ah, I see. I'm afraid we can't really offer troubleshooting if you're running the game via Bootcamp because it's not officially supported. You would need to run Apex Legends on a Windows-native PC to meet the system requirements.
/Kent
@CozmikRonin Thanks for the post, I've seen some love for the OG KC and I admit it's a personal favourite too.
I haven't seen any explanation for the choice, but I think the S1/S1 KC event from a while back went well so hopefully we'll see it return in time.
@KelRiever It's totally ok to no...
@alphaloll wrote:
@EA_Kent what’s equalizer and how you do you disable it
An equalizer is a program that will let you adjust your audio levels. Some PCs have software like this built-in from the factory. Do you know if there's any such program running on your PC?
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@aptempest wrote:
Yes it mainly happens when I'm trying to pick up an item and I've only had this problem in ranked.
Got it, thanks! I've been seeing some similar reports recently. I'll forward up your information.
/Kent
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@alphaloll wrote:
@EA_Kent it’s happening to the both. i don’t have any audio for neither and i don’t know how to fix it
Got it, thanks!
Is this only happening if you're running the audio through your controller? If you connect headphones or to your PC or run the audio through speakers does the same thing happen?
/Kent
Hi @Hobbes_Tempest.
I'm afraid it's not possible to transfer your progress between platforms in Apex Legends. Your progress on your PS4 account will not transfer over to the PC. You would be starting a new account from the beginning.
/Kent
Hey @TonySpooon.
When you've got a chance please reach out to the EA Help team so they can pull up your account and take a look. I'm afraid that missing content isn't something that we can look into here on Answers HQ.
You can find more info on how to set up a case with them over at the EA ...
Read moreHey @yurrrrt5676.
I'm afraid that phone support is not available at the moment. You can find more details at https://answers.ea.com/t5/Technical-Issues/IMPT-Support-Options-Update/m-p/8864075#M67484.
Unfortunate...
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Gotcha, thanks! When you have a chance can you post a DxDiag here so we can take a look? For more details on how you can pull one up check out the EA Help website.
Once you have the file please attach it to this thread. Thanks!
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@iiJacb wrote:
@EA_Kent ok so i just played for little over 3 hours and usually it's a bluescreen every 40 mins like 3 or 4 games. The resolve i found was leaving the party and closing the application after every game. Not 100% sure that it works but for the time being i haven't bluescreened wh...
This issue should resolve itself within 24hrs and there is no need to contact us directly to fix this, thanks.
--------------------------------------------------------------------------------------------------It could be a connection issue @R99_Bangalore and as such I would suggest taking a look at our Connection troubleshooting steps which you can find here: https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/
Darko
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Hi @Laz3rFlm3Thrw3r.
Were you able to try running through those steps I suggested? Are you still getting that same error message?
/Kent
Hi @GAcc_SoundRise.
If you see someone cheating or breaking the rules the best thing to do would be to report them directly so the Terms of Service team can take a look. They'll review the account and take the appropriate actions from there.
For more info on how to submit a report check out the ...
Read moreHey @CompleatBeet_963.
I'm afraid that cross-play is not available in Apex Legends. It's definitely something that people have been requesting since the game launched, but unfortunately we don't have any additional information on if this will be coming in the future. If we do have more information on this in the future we'll post an announcement to let everyone know.
I'd recommend watching the ...
Read moreHey @IceNorthKing you will need to wait for a response from our TOS team.
They are the only ones who can assist with an issue such as this.
Darko
Hey @alphaloll.
It's definitely odd that you can hear the audio when the volume mixer is pulled up. If you click on the volume icon in your taskbar what is it showing as your current audio device? If you click on the audio device does it give you the option to change to a different output? Does your controller audio show up there?
/Kent
Hi @aptempest.
Does it seem like this is happening randomly? Have you noticed this error coming up when you're trying to pick up an item?
/Kent
