Rainbow Six Extraction Dev Tracker

@shaggytoph Thank you for the clarification. Would you be able to record a video showing the sequence of events leading to the issue, as requested by @Ubi_Plush?

@corgi1315 Gotcha, thanks for confirming that. I see you mentioned the game is using the correct GPU - did you set it to run by default from the NVIDIA Control Panel? You can find instructions for that in this FAQ.

If that is the case, then I'd like to gather a few more things so I can report this up. Please see if you can create a DxDiag file while the ...

@yung_arthur Welcome to Discussions! I'm sorry to hear you're also experiencing this issue.

By creating a discussion, do you mean a topic on Discussions? If so, just make sure you're in the desired category and click the "New Topic" button on the top right.

@rai_ichikawa Hey there, sorry to hear you've run into this issue launching the game!

I took a look at your support case, and unfortunately it looks like your MSInfo is incomplete. Could you export it once more, then upload that to your existing case?

@narayannaa Hey there, apologies for the lack of response. This requires a fix on our end. I see you've already created a support case for this issue, so please keep an eye out for updates on that case.

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@corgi1315 Thanks so much for the update! I see you also have a number of programs set to run on startup. Do you normally leave those programs running when the game is running? If so, does closing them out change anything?

@celeroon Hey there, sorry to hear you're having trouble unmuting your friend! Have you confirmed that your friend wasn't muted on their end? What platform are you both playing on?

@nihilist-potato @Ry1979 Sorry to hear you two are also experiencing this issue. This has been reported to the team and they're currently looking into the matter. I've gone...

@bullh4ngar Hey there, sorry to hear you've been running into this issue. The team is currently looking into this, but any information you can provide would be useful in their investigation. What particular actions seem to prompt this issue to start? Any video would be useful as well.

@shaggytoph Hey there, thanks for pointing this out. "PC Game Pad" typically refers to controllers that are designed for use on a PC, so this is consistent with the game as it is currently.

@corgi1315 Thank you so much for the update! I've deleted the ticket number from your message to protect your security, as I'm able to pull that up directly from your account.

One thing I noticed - there was some inconsistency with your GPU driver updates that could be relevant. I recommend performing a clean install of those drivers to confirm there are no conflicts there. Things were inconsistent for both your ...

Hey folks, sorry to hear you're both experiencing this issue.

@Azthrael I see you already submitted a case, so the team will be able to fix this issue for you there. I apologize for the lack of communication thus far, but I recommend that you refrain from updating your case as this could result in further delays.

@Baltasarb91 Could you create a ...

@thedeadlyart Hi there, I'm moving your post to the Rainbow Six Extraction forums, where you'll be assisted further.

Hey @breachandchong

Would you be able to provide your systems specs please?

Can you also confirm you are on the latest graphics drivers?

Hey @hidden_rellik

Glad to hear you found a fix that worked for you. If anyone else finds the same fix useful, please let us know.

@rsilience Hey there, welcome to Discussions! I appreciate you providing that info on the conditions where this issue appears.

You mentioned seeing controller icons when this occurs - do you happen to have any screenshots of that?

Hey @ogbobbywasab420, sorry to hear about this issue.

Just to confirm, the game is working correctly on Xbox but crashing after a cutscene on PC? If so, could you clarify which cutscene it is?

Please also complete the steps in our basic PC troubleshooting guide. This will help in a number of common scenarios that could be causing the crash.

Hey all,

We don't have any updates regarding mouse and keyboard on consoles I'm afraid but we will post any updates to this in patch notes on the News and Announcements section if there are any changes to this.

Hey @altercore

I'm sorry to hear you are having an issue with shader optimization. Could you take a screenshot of what is showing for you please and what you are setting it to?

Hey @robsvi, sorry to hear you're also experiencing this issue. Since troubleshooting didn't help, I'd like to get this reported to the team for further investigation. If you could record a video of the issue occurring, it would be extremely helpful.