Rainbow Six Siege Dev Tracker

@Goku-Vida-Loka Hello! Welcome to Discussions! There are multiple different kinds of causes for a game to crash, so it's hard to say exactly why it's crashing. To help rule out any potential causes, please try all the troubleshooting steps from this guide.

If the game continues to crash, please let me know about the following:

• When have the crashes started to occur?
• Is the game crashing while playing a specific game mode?
• Are you getting any error messages after the game crashes?

@TurtleGod Hi there! I'm sorry to hear you're missing your items from cross-progression after linking your accounts. Since this is an account related issue, can you please ...

@Yukithebest_KU Hey there! Welcome to Forums! It sounds like you should have access to the Battle Pass since you have access to the skins for Ace. Since the new season started today, can you please launch Rainbow Six Siege to check if you have the Battle Pass now?

@BwanaCrab Sounds good! Just let us know if you're still connecting to the wrong Data Center after trying the troubleshooting steps @Ubi-Dastan provided, and we'll take a look into the issue further.

@O-P-F-O-R Hello! Welcome to Discussions! I'm sorry to hear you're missing the Year 8 Battle Pass. There was a degradation earlier today that affected player inventories, however it should be resolved now. Just to confirm, are you still missing the Battle Pass?

@Lie-nus Thank you for mentioning this! Knowing which version of the game someone's running is definitely useful information!

Hey @Serpiente78! Welcome to Discussions! I'm sorry to hear you're getting this message whenever you try to launch the game. It sounds like you're getting an authentication error. You usually get this error when you try to launch a game from Steam, but you're logged into a different Ubisoft account than the one the game is activated on. As a start, I recommend making sure you're logged into the Ubisoft account the game is activated on. However if you're still getting this error, please ...

@zig1 Hi there! I'm sorry to hear you're missing some items after linking your Xbox account to your Ubisoft account. This isn't something we are able to assist with in Discussions. So that our teams can assist you with this issue, please create a support ticket. Alternatively, please feel free to contact our teams on ...

@ContiJ_2003 @Spectre1267 Hello! Welcome to Discussions! I'm sorry to hear you guys are missing your Battle Pass tokens. The team is aware of this issue and it's currently being looked into. I forwarded your reports to help with the investigation.

Hi there @sahedali, thank you for reaching out!

Please note that we are unable to assist with account-related issues through our public channels for security reasons.

It is also worth noting that every time your case is updated, it will be reset in the support team's queue. As such it is best not to open multiple cases for the same issue or request updates as that will cause further delays in the process.

Hi there @G0ing_Bad! Please note that you're currently within the English Player Support Discussion Board, and we are only able to help in English within this Discussion Board. This is because we try to avoid automatic translation tools to make sure we're avoiding any potential misunderstandings.

If you'd prefer to receive support in another language, you're welcome to ...

@rnotumbo Hello, and welcome to the discussions. To better assist you with your username change, please create a support ticket, and we will happily look into this further.

@Raatoz Hello, and welcome to the discussions. I am sorry to hear that you are running into an authentication error when trying to launch Rainbow Six Siege. In order to better assist you, please create a support ticket, and we would be able to look into ...

@Pyroxylinx Hello, and welcome to the discussions. I am sorry to hear that you are running into audio troubles in-game. How often does this occur? We would also recommend the following troubleshooting, and let us know if the issue persists.

@TheHatman_ Hello and welcome to the discussions. I am sorry to hear that you are experiencing freezes when playing matches of Rainbow Six Siege. I would advise the following troubleshooting, and let us know if the issue persists.


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Hello @ktm4life1252121, and welcome to the discussions. I am sorry to hear that you are experiencing crashes when your game starts. I would suggest the following troubleshooting, and let us know if you still experience crashes after doing the troubleshooting.

@Garde-_ I am sorry to hear that you are still encountering this error message. To help us look into this further, please submit a support ticket for further assistance.

@Doreiku, thank you for the update, and I am sorry to hear that you are continuing to experiencing this. I would recommend trying the following troubleshooting out, and let us know if the issue persists.

Hello @kondrup, and welcome to the discussions. I am sorry to hear that you are experiencing sound loss before the game crashes. Just to confirm, what is the platform that you are playing this game on, and what other steps have you done other than what you have listed above?

Hi there @Lion_as!

We are unable to assist with account-related issues through public channels for security reasons. All ban appeals and account problems need to be addressed through private channels, although if you've already been denied once there is no guarantee that you'll get a different solution on a second appeal.