Rainbow Six Siege Dev Tracker

Hey folks! I've raised this with our development team for further investigation.

Once additional information on this becomes available, we'll be sure to let you know.

Hey @BlackHole1488

Is it not unlocked on both platforms? Or just missing on one?

Hey @IIAMCHRISR6

Are you playing on a disc version of the game? If your disc doesn't match the region of your PSN account, this can cause issues with purchases like credits and content.

Hey @itisjhlmao

I'm sorry to hear you are having some issues with the mic in-game. There are 2 suggestions below you can try to resolve this:

1) Please make sure the microphone is set as “Default Communications Device” in the audio settings of Windows to control your communication device.

2) Go to C:\Users\CurrentUser\Documents\My Games\Rainbow Six - Siege\UplayID
Go to GameSettings.ini
Go to Audio
Change "VoiceChatCaptureMode=" to a 1 on the variable.

Hey @shiisuki

Could you just provide a screenshot showing what you bought please? And what time did you purchase it? Was it just before posting this on the forum?

Hey @FreeLO0

I can only apologise for any delays responding to your ticket but you will get a reply. I'm afraid we can't discuss ban appeals over the forums and it will need to be looked into by our game team to determine if it is overturned. You'll get a reply to the ticket once there is a decision.

Also, please don't post case numbers on the forums as that is classed as private information related to your account. We don't need to be told those on the forums to look up any cases you have.

Hey @Skerrpt

So you are getting the reward but just not seeing the progress update, is that right? Or has it sorted itself out since the other day? Sometimes there is just a delay adding progress on challenges, relaunching the game sometimes helps with this and you can also check to see if the website version is updating challenge progress.

Hey,

I can see when the game was activated in too, but I've never seen a case like this where there's no data showing for the account and everything seems to be missing, which is why I wondered if there is another account that has the game on too. I have noticed and can see you bought credits some time ago too, which does suggest something is wrong here. You haven't had a console account linked to this account before and unlinked it and linked that to another account have you?

Hey @BalaisAChiotte

It doesn't look like you've played the game at all on this account until this year. Are you sure you don't have a 2nd account that has the game on too that you played on?

If you are unsure, you can just go to the forgot password option on login and enter any other email addresses you own and see if you receive a password reset email, or we can search for emails/usernames for you, but you'd have to reach out on a private channel to avoid posting private info on the forums.

Hey everyone,

I'm sorry to see this issue was unresolved during the season and that some of you are still waiting for responses to support tickets.

It is something that can only be handled through your support ticket now though. I understand the delays are taking a long time, but as long as your ticket remains open, it will be picked up and the content you missed out on will get manually added for you. I just can't put a time on it as it's a different team working through an email backlog at the moment.

Hey,

If you have not received anything from the Year pass, please see this thread about contacting us and what we need to look into resolving that for you.

Hey @MahMan

This thread specifically is for missing just the points. If you haven't received anything from the Year pass, please see this thread on contacting us about missing content so we can get that sorted for you.

Hey,

I'm sorry to hear you are unable to connect at your new house. Please can you go through the connection troubleshooting found here first of all.

Another good thing to try is to close Ubisoft Connect, go to your cache folder in your Ubisoft Connect directory and rename your cache folder to something like "cachebackup". Then see if you still have an issue.

Hey all,

Just merged some threads together on this issue and pinned it to the front page so you can follow this thread and we can keep you all updated here when we have any news from the dev team on a fix for this being implemented.

Please note, this thread is just for missing the points, not for missing operators or the Ace skin. If you haven't received any content from the Year 8 Pass, please see this thread with steps on contacting us to resolve this for you.

Hey,

We have a thread pinned to the top of the R6 forum for missing content here.

@Honsharion Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that the Issue with challenges impacts your experience !

The thread has been moved to the Player Support section of the Rainbow Six: Siege forum, to bring it the best possible visibility.

In order to isolate the problem, I invite you to let us know the name of the affected challenge, as well as the platform where the Issue is occurring.

Feel free to reach out if you'd like to share additional details, or if there's anything else we can help you with !

@Matvey228X Hi, and welcome to the forum !

I've taken note of your report, and I'm sorry to hear that an ownership error prevents you from enjoying Rainbow Six: Siege ...

@Skerrpt @nongenuine Hi there! I'm sorry to hear some challenges aren't updating for you guys. Are you guys still noticing this issue after the launch of Year 8 Season 1? If so, are there any specific Battle Pass and weekly challenges that aren't updating, or is this happening for all these challenges?

@DangGuitar-R2D Hello! Sorry for the delayed response. How often is the game freezing, and how long do they usually last? Also is the game freezing randomly, or is it freezing after something specific happens?

Just to help rule out any potential conflicts, please try these b...

@ekra Hello! Welcome to Forums! I'm sorry to hear you're having issues joining or inviting your friends. To confirm, are you trying to use the Ubisoft Connect overlay to play with your friends? What is the online status you and your friends are on?

Also, can you please provide a video demonstrating the issue? That will help us get a better idea what is happening. Just to let you know, you may have to upload the video to a video sharing platform such as YouTube and share the link.

Thank you!