Rainbow Six Siege

Rainbow Six Siege Dev Tracker




10 Mar

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Jao-Pe

Could you check your game library in Ubisoft Connect. Do you see more than 1 tile for Rainbow 6 Siege?

You can also try going to the games .exe file in its installation folder and using that to open the game.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Halowee

Thanks for your feedback. Whilst I can't promise any changes myself, I will forward this to the game team for consideration for future games and updates 🙂

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I'm sorry to hear you are both having an issue with the game crashing when loading Stadium Bravo. 

Please can you go through the steps in this article first of all, to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (DX Diag and ...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @LawBringer26

This is something the dev team are aware of and looking into already but it's taking some time unfortunately. In the meantime, I can only suggest to relaunch the game after each game I'm afraid.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @amrjassar

We can't help with account related issues over public channels I'm afraid. If you still need assistance, please can you reach out via one of the following options so we can look into this for you:

Support Ticket or Live Chat (when available)

...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Potsyyyyy

I'm sorry to hear your game is crashing. We can get a better look as to what could be causing it by having a look at your system files (DX Diag and ...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

Can anyone confirm if this issue is still happening today? If so, we need to pass on your account information to the dev team to help look into this.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Mrjrxcy

I'm sorry to hear you haven't had a response for so long. I know there are delays currently but it shouldn't be taking that long. I've reported this to a manager and asked this to be looked into why it hasn't had a response yet.

It is something that will need to be handled through the ticket rather than on the forums, but I have just sent you an email with a link to click on to verify your account, as this is the first thing the team working emails would need to do in order to speak to you about your account, so that should help speed it up a bit on...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Heimeranna

Try verifying the game files first off but if you still have an issue, please follow the recommendation from Ubi-Deta above, as this is the only way we can help resolve this for you.

Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey,

I'm sorry to hear you are having an issue with the game crashing. I'm glad some of you have managed to resolve the issue already and thanks for letting us know what you did. 

For anyone else who has tried the above suggestions and still have an issue, please can you go through the steps in this article to rule out any of the most common causes.

If you still have issues after this, we would need to look into your system files (...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @MahMan, @nogebs and @Heimeranna 

You can try to just verify your game files first of all as that may resolve it for you. I...

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09 Mar

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @juju7495,

This has been posted to the English forums, could you translate it for me if you’re okay with receiving responses in English here? This is just because we believe automatic translation tools can cause misunderstandings and so we try to avoid them where we can as per our forum rules...

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Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello there @Moailz-Y.

This has been posted to the English forums, would you mind translating it for me if you’re okay with receiving responses in English here? This is just because automatic translation tools can lead to misunderstandings and so we try to avoid them where we can.

We do have some other language forums that you can locate at the bottom right of the page. Just click on "English" to see a drop-down menu to be taken to the other language forums we have support available on, just in case you prefer any of those, but not your native language on the forums I'm afraid.

You can also ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @ITC-Grimes, sorry to hear you've run into this issue!

In some cases, it may take up to 48 hours for your content to appear in-game. However, should the issue still persist, I'd like to ask you to please do the following:

Please take a screenshot of your proof of purchase and ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Edd-_! Thanks for flagging this.

Sorry to hear about this, I've raised it with the appropriate team for investigation.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @blu_god! Thanks for reaching out.

Like previously mentioned, if you run into this issue it means that you own a copy of the game that was initially purchased from Steam. To access the game you'd have to ensure you are logged into the same Steam and Ubisoft accounts that were used to originally launch the game.

If the accounts are misaligned, or you are not running the game through Steam, you will then be redirected to Steam.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @DTDave17082000! Thanks for letting us know about this.

To look into this for you, could you please provide the following info?

  • Which playlist are you noticing this issue in (Quick match, ranked, etc.)?
  • Are you noticing tracking issues with any other challenges in particular?


Please let me know if there's any questions around this!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @VizhuVse! Sorry to hear about this.

In some cases it may take up to 48 hours for an order to be processed completely. If you still can't find the content in-game after those 48 hours, could you please create a screenshot of your proof of purchase and then contact us through our ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Spinx-SYK! Thanks for reaching out.

Just to make sure, are you trying to access the Ubisoft Connect overlay? If so, the default bind to open that should be Shift+F2, rather than just F2.

Additionally, make sure the overlay isn't disabled on the Ubisoft Connect launcher.

Please let me know if the issue persists. ...

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @AG-Trash! Sorry to hear you've run into this issue.

To further investigate this for you, could you please reach out to us through our Support page with a screenshot of the Steam proof of purchase and a ...

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