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Hey @logik125
The operators for the year 8 pass aren't out yet. Did you receive some new skins for Ace? That should indicate if your pass is working.
Hey @logik125
The operators for the year 8 pass aren't out yet. Did you receive some new skins for Ace? That should indicate if your pass is working.
Hey @Shuvo_Biswas
Please try changing your install location in Ubisoft Connect to the same as where the game is installed and see if this then detects your downloaded Epic version.
Hey @SenVale
We've got a support article describing how to appeal a permanent ban, linked here.
We're unable to assist with bans over public channels and have a dedicated team that will have to look into each ban appeal we receive so it does sometimes take some time, but you will get a response to a support ticket to let you know w...
Hey @iiTzGeo
Yes, you'll still be able to buy the pass if you get unbanned. There is a delay responding to tickets at the moment but the team working them will get back to you.
Hey,
We've got a support article describing how to appeal a permanent ban, linked here.
Hey @Choco3101
I'm sorry to hear that you aren't able to join each other. Can both you and your friend please make sure you have the latest version of Ubisoft Connect installed from our website here, and then make sure the Ubisoft Connect overlay is...
Hey @MBSpecian
You have posted this on the English forums, so please could you translate your post if you are OK with receiving responses in English on here?
Alternatively, we have other language forums that you can locate at the bottom right of the page, just click on "English" to see a drop down menu to be taken to the other language forums we have support available on.
Strange. Which file did you find it in?
Hey @Bubba71507
Your loadouts are saved in your save file, so if something corrupted with that, that could be why it happened. Hopefully it was just a one off but let us know if it keeps happening after every session or more often.
Hey @D3ATHC1AW
There are some delays to responding to tickets at the moment due to us having a large amount of them but the team handing them will get to your ticket eventually and you'll need to wait for a response through there. We can't handle issues like this over the forums.
Hey @schnuggi-MWK
This isn't affecting everyone so it seems to be connection based. If you still have the issue and the above steps haven't helped, please also try these ones here and try reinstalling Ubisoft Connect from downloading the latest version f...
Hey @iiTzGeo
I can only apologise for the delay to responding to your ticket. If you still haven't got a reply, please rest assured that we will get to it and will need to be handled through the ticket as it's not something we can discuss in a public channel.
Hey there @MildlyAmusedKit,
Thanks for reaching out.
As you originally posted to Rainbow Six: Extraction, I've gone ahead and moved your post to the Rainbow Six: Siege forums.
It sounds like you own a Ubisoft and Steam copy of the game on one Ubisoft account though.
There should be more than one tile for the game in your library, do you see this at all?
Hey @IITexasRedII and welcome to Discussions.
I'm sorry that you have been sanctioned for such.
I won't be able to anything with the temporary ban itself, but I'll pass on the feedback to the relevant teams.
Thank you for sharing, and apologies for the inconvenience.
Hey guys, thank you for posting.
I'm genuinely sorry that you have received such a sanction for this specific reasons.
Regarding the ban itself, there is nothing we can do about temporary ban themselves.
However, I've picked up your report and will compile them before sending them over to the relevant teams.
Thank you, and apologies for the inconvenience.
Hello @iiTzGeo, and thank you for posting.
I'm sorry to hear that you have received a permanent ban in the game.
I'm afraid we are not able to handle your request through the forums directly.
Please reach out to our one-to-one channels to get an investigation going.
You can reach out to us through these channels: ...
Hey @kissMyFluffyA__, and welcome to Discussions.
I'm sorry to hear that you have been receiving a ban for such matter.
However, I'm afraid there is not much we can do regarding temporary bans.
I can only suggest waiting out the ban itself.
Apologies for the inconvenience.
Hey @Setth_lol and welcome to Discussions.
I'm sorry to hear that you have received a permanent sanction in Rainbow Six Siege.
For such matter, I'm afraid we won't be able to handle you request through the forums.
Please reach out to our one-to-one channels to get an investigation going.
You can reach out to us through these channels: ...
Hey @EricFromFasty, thank you for posting.
The authentication error is working as intended, and is therefore not a defect.
The error appears when the ownership of the product cannot be authentified.
If you are not logged into the Ubisoft account where the game has been bought from, you won't be able to launch the game.
Since the game is available on multiple platform, the signed-in accounts must match the accounts the game has been bought with.
If this error persists, it means that you are not connected to the rights accounts. Can be the Steam one, or the Ubisoft one. To get help regarding this issue, please contact us directly so we can have a look through your account and investigate further for yourself...