Rainbow Six Siege

Rainbow Six Siege Dev Tracker




27 Feb

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @Denzil_5132, and welcome to Discussions.

I'm sorry to hear the you have experienced high skilled lobbies impacting your experience as a less experienced player.

The matchmaking will adapt itself every time you play a game regarding the outcome of it. As of now, there is not much we can do ourselves.

Hoping you'll get along with a batter matchmaking soon!

Thanks!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys, thanks you for posting.

I genuinely understand the experience you are facing when receiving these type of sanctions.

I'm afraid there is not much we can do in the short term.
However, I'll note down your reports as feedback and I will send them to the relevant team.

Thank you for taking the time to share. 👍

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey guys, thank you for posting.

I'm sorry to hear that you are currently facing a permanent sanction.

I'm afraid there is not much we do from the forums as this type of request has to go through our 1-to-1 channels to get the investigations going.

Please reach out to us through any of your preferred channels below:
Support - Facebook - ...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @Tellurical, and welcome to Discussions.

I'm sorry to hear that you are experiencing crashes when playing Rainbow Six Siege.

Thank you for sharing what troubleshooting steps you have done already. 👍

Please have a look, and perform these steps as per the instructions. They have been designed to hel...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Garde-_, thank you for posting.

The provided path above is the default path for the game's file.
Maybe you have guided the game to create the GameSettings.ini file to be somewhere else.

Also, have you correctly performed the steps of this troubleshooting article?

Thanks!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Skiwi, and welcome to the Discussions.

I'm genuinely sorry to hear that you have experienced a temporary ban just after logging in.

I'm afraid there is not much we can do regarding these types of sanctions.
However, I'll make a note of this report and forward it to the relevant teams as feedback.

Thanks!

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hello @SXOB_Baguvix, and welcome to Discussions.

I'm sorry to hear that you have been stuck at this step when launching your game.

Could you please let us know if this issue resolved itself yet?

If not, could you please provide us with a screenshot of that screen?

Thanks.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @OnlyViii, and thank you for posting.

I understand that you are facing authentication errors due do a misunderstanding between accounts.

Please note that in order to play Steam versions of Ubisoft games, you must be logged through the correct Ubisoft account.

If you are not able to get through despite being logged onto the right account (and Steam account linked to it), please contact us through our one-to-one channels below

...

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Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @hamez0105, and welcome back!

Cross-play is enable between Xbox and PlayStation players together, but not with PC and consoles.

Sorry for any misunderstanding.

Comment
    Ubi-Clem on Support Forums - Thread - Direct

Hey @Jiggz-tensta, and welcome to Discussions.

I'm sorry to hear that you have experienced such an issue.

I'm afraid there is not much we can do regarding the resulting sanctions.

However, I'll keep track of this report as a piece of feedback to forward to the relevant team.

Apologies for the inconvenience.


26 Feb

Comment
    Ubi-Cintre on Support Forums - Thread - Direct

Hey @Idle1111, thanks for contacting us.

I'm sorry to hear about your permanent sanction.

Sadly, for confidentiality and security reasons, we are not able to provide any informations regarding sanctions received in the game.
I will advise you to wait for our teams to answer to your ticket.

Since this is going to be handled privately, I will lock this thread.


24 Feb

Comment
    Ubi-Boost on Support Forums - Thread - Direct

@Situf Hi there! Welcome to Ubisoft Discussions! I'm sorry to hear you haven't received your charm as well. Can you please create a support case? We'll be able to take a closer look into this issue there.

Thank you!

Comment
    Ubi-Boost on Support Forums - Thread - Direct

Hi @zoe_sophie_park! Welcome to Forums! I'm sorry to hear you're temporarily banned due to the game crashing. We aren't able to remove any temporary bans, but we'd like to help minimize the chances of this happening again. As a start, please try all the troubleshooting steps from this guide.

If the game continues to crash, can you please let us know about the following:

  • How often has the game been crashing for you?
  • Do you get any error messages after the game crashes?
  • Do you notice if anything strange happens before the game crash...
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Comment
    Ubi-Boost on Support Forums - Thread - Direct

@MrBoriz Hi there! Welcome to Discussions! Just to let you know, I redacted the case number from your post for security purposes.

I did take a look into your case and I don't see the team has sent any responses back to you since the time your case was escalated. This kind of issue can take time to investigate. Also, our teams are experiencing a high volume of contacts, so responses are delayed. Rest assured, our teams are looking into your issue and a reply will be sent back to you as quickly as possible.

Thank you!


23 Feb

Comment
    Ubi-oof on Support Forums - Thread - Direct

Hey there @Terepo78! I actually needed to do this recently so I can definitely help🐙

If you click your username in this thread, that should take you to your account's discussion board page and you can see your most popular posts, most recent. etc.

Comment
    Ubi-Nimi on Support Forums - Thread - Direct

Hi @Chwili

Thanks for reaching out to us regarding Rainbow Six Siege Welcome Pack.

I recommend purchasing your Welcome Pack via Steam to avoid any authentication issues.

Please also read our article regarding content compatibility, linked ...

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Comment
    Ubi-Nimi on Support Forums - Thread - Direct

Hello @StarfishPrime
and @Terepo78

I'm sorry to hear that you are encountering a display issue.

I recommend running a game file check and updat...

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Comment
    Ubi-Nimi on Support Forums - Thread - Direct

Hey @Cavendar-ECO

I'm sorry to hear that you are having a random clicking sound at the end of a round in Rainbow Six Siege.

Could you try verifying the game files and updating your sound card drivers and see if that helps?

Please do not hesitate to contact us again if you have any other questions. 

Comment
    Ubi-Nimi on Support Forums - Thread - Direct

Hello @xapollo1337

I understand that you want to appeal a Rainbow Six Siege permanent ban on your account.

Here is our support article describing how to appeal a permanent ban, linked here.

Please feel free to contact us again if you have any other questions.
...

Comment
    Ubi-Nimi on Support Forums - Thread - Direct

Hi @Reyzins

I see that you have already created a support ticket for the same request and that this is being processed.  

Please do not hesitate to contact us again if you have any other questions.