Rainbow Six Siege

Rainbow Six Siege Dev Tracker




07 Mar

Comment
    Ubi-Poseidon on Support Forums - Thread - Direct

Hello @OMGaSRT5, I am sorry to hear that you are experiencing both connection troubles, and being unable to connect to a match even though you have 2FA enabled. In order to better assist you, I would advise creating a support ticket, where we would be able to look into this further.

Comment
    Ubi-Galaxy on Support Forums - Thread - Direct

Hey @Axios-115

I'm sorry that you had an issue with the Battle Pass.

Could you please tell me more details regarding the issue?
Have you finished a challenge but it did not unlock or you did not receive the reward?
Could you also tell me which challenge is not unlocking?

Thank you very much.

Comment
    Ubi-MrM on Support Forums - Thread - Direct

@TheManUseBum Hi, and welcome to the forum !

I've taken note of your report regarding an Issue with lighting and shadows in Rainbow Six: Siege on PC with a 4090, and I wanted to thank you for all the details provided !

Your message has been moved into a dedicated thread in the Player Support section, to bring you the best possible support.

For the purpose of our investigation, in order to isolate the problem, I invite you to let us know the following :

πŸ‘‰ Version of the Nvidia driver installed

πŸ‘‰ Does the problem persist after checking the ...

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Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @G-SauceFries! No problem.

Please let us know if this works out for you πŸ™‚

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @MF_named_juan! Sorry to hear you still encounter crashes.

If you would like us to further investigate this for you, could you please generate DxDiag and MSInfo reports and then contact us on our Support Website? We should then be able to gain additional insight as to what may be causing these crashes.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @LeMonke21! Sorry to hear about that.

Could you please double check if it is meant to be on this account?

If the issue persists, could you please contact our Support Website with a screenshot of your proof of purchase? Alternatively, you can reach us via DM through Twitter/Facebook @UbisoftSupport

Please note that you shouldn't post your proof of purchase on the forums here for privacy reasons!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @EliteMonkey_! Sorry to hear you're having issues with Cross-Progression.

If you're sure that the correct Ubisoft account is linked to the desired Xbox account and the issue still persists, could you please reach out via DM on our Twitter/Facebook under @UbisoftSupport or alternatively create a case on our Support Website?

We will then be able to investigate this further for you.


06 Mar

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @GS-GodlY! Sorry to hear you've received a ban.

Unfortunately, we are unable to investigate bans or process their appeals through the forum.

If you believe your case has been reviewed incorrectly, feel free to update your case and we may investigate further.

Apologies for any inconvenience caused.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @AvgTrenUser_! Sorry to hear your game has crashed.

Unfortunately we are unable to remove temporary sanctions. Apologies for the inconvenience caused.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @LtDansLeg72! Thank you for your feedback.

I'll be happy to pass it along to the appropriate department.

Also, please remember to keep your posts constructive.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @ECJosh8653! Sorry to hear that you've received a temporary sanction.

Unfortunately we have no way of lifting any temporary suspension. In this case you'll have to wait until the time is over. Apologies!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Gilbeythe3rd! Sorry to hear you've had difficulties with linking your accounts.

This is unfortunately something we can't handle through the forums. In this case I'd have to ask you to remain patient, until the Support Team gets back to you. We've been receiving more contacts than usual, which can lead to delays. Apologies for the inconvenience caused.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @MildlyAmusedKit! Thanks for getting back to us.

Could you please check if the other tile is in the hidden section of your games by any chance? You can find that here. There may be a chance that the Ubisoft Connect version of the game is simply hidden away in the library.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @MoatyMxr! Thanks for reaching out.

You can only ever use one Ubisoft Account with a Steam activation. Trying to use a different Ubisoft Account will result in the error code you have described. In this instance we could only investigate through private channels, if we have any other way of assisting you.

If you feel like the Support Website hasn't been working out for you, maybe try and DM us through our Twitter/Facebook page under @UbisoftSupport? We will then be able to look into this for you.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey folks!

Sorry to hear you've received a sanction.

Our Support Channels are currently receiving more replies than usual, which can lead to delays in response time. We'll try to get back to everyone as soon as possible.

As we can't really get into the nitty gritty of bans on the forums, I'd have to ask you to wait until you hear back on your Support Ticket. Sorry for the delays caused!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hello @Jd0ve! I'm sorry to hear your account has been compromised.

Like previously mentioned above, we can only handle this type of request through private channels. If you feel like the Support Website isn't working out for you, may I offer Twitter/Facebook DMs as an alternative? You can contact us there through @UbisoftSupport.

Apologies for the inconvenience caused!

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Charlies-Dad! Sorry to hear about the lobby having gotten stuck.

I'll pass on this report for you. In the meantime, if the issue still persists, the only thing I could suggest for now is to abandon the lobby, until it eventually ceases to exist. I understand this isn't ideal and would like to apologize for the inconvenience.

Comment
    Ubi-Deta on Support Forums - Thread - Direct

Hey @Doxxy___! Sorry to hear you've encountered this issue around your accounts.

We are unable to cover this particular case through the forums. Could you please reach out via DM on our Twitter/Facebook @UbisoftSupport or alternatively through our Support Website...

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02 Mar

Comment
    Ubi-LadyBlue on Support Forums - Thread - Direct

Hello @ROGSOB,

This has been posted to the English forums, would you mind translating your post if you’re okay with responses in English? This is just because we try to avoid automatic translation tools in an effort to avoid potential misunderstandings. I've also included a link to our forum rules ...

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Comment
    Ubi-Froggard on Support Forums - Thread - Direct

Hey @Doreiku

I don't see any known issues with being "stuck at validating multiplayer privileges".

You mention you can only play T-Hunt but validating takes 5-10 min. After that time is it opening up the usual online game modes for you, or are you still stuck with just T-Hunt?