Rainbow Six Siege Dev Tracker

Hey @l1puchkaa

I'm sorry to hear you've accidentally spent credits and I apologise for the disappointing news but unfortunately we aren't able to refund in-game purchases I'm afraid.

Hey,

Is this for the same account you are signed into now called @guest-t59V5vDV ? I've just manually sent you a password reset email so hopefully you got this one. Please check your spam/junk folder too if you still don't see it.

Often when reset emails aren't received it's due to a typo of the email address on the account, so we would need to help you change that through a ...

Hey @Kyro69Slayer

We've got a support article describing how to appeal a permanent ban linked here but temporary bans cannot be lifted I'm afraid, so you would need to wait this out.

Hey @Kelpud

I'm sorry to hear you and your friends are experiencing such issues. I can't see any known issues of rubberbanding happening currently. There is a freezing/stuttering issue that is happening on PC which requires the game to be relaunched every other game or so to keep it at bay unfortunately which the dev team are aware of and looking into. If you could capture some game clips from playing on Xbox showing your ping and the issues happening, we can pass these on to the game team to look into this further.

Hey @DangGuitar-R2D

I'm sorry to hear you are having some issues. Please can you clarify, when you say it freezes, do you mean it hard freezes and you have to force close the game, or is it just freezing briefly for a couple of seconds and then resuming?

Regarding your voice chat, there are 2 suggestions below you can try to resolve this:

1) Please make sure the microphone is set as “Default Communications Device” in the audio settings of Windows to control your communication device.

2) Go to C:\Users\CurrentUser\Documents\My Games\Rainb...

Hey @Knutte6

We don't have any way to manually change players ranks ourselves but I would suggest to report back in your support ticket where you had the account recovered about this and we'll be able to forward it to our game team to look further into and see if they can help out. You can reopen a closed ticket by replying to it again, or start a new one, which will just require you to go through the account verification step again when someone picks it up.

Hey @Garde-_

If you're having problems with other Ubisoft games too it could be Ubisoft Connect that is causing the connectivity error, as that will need to be open regardless if you launch the game from Steam or straight from there. Can you try adding it to any whitelist or exception list if you have an antivirus?

Also, check the other suggestions on Ubisoft Connect troubleshooting here.

Hey @TheRankingBot Welcome to the Forums!

Sorry to hear that you have received a perma ban in the game! Regrettably, we are not able to assist with account or ban related issues here on the forums. As you have created a support case already I can only advise to update the case and hopefully one of my colleagues will get back to you soon as possible. We have a high volume of contacts at the moment which is why it may take longer to receive a reply than we wish to hope for. Apologies about that!

Should you have any further queries, please let us know!

Hey @Kiwihead_ Welcome to the Forums!

Sorry to hear that you are receiving this error when trying to start up the game.

Would you be able to confirm whether the game and the Ubisoft connect launcher are installed on the same drive and are always run as administrator?

If you need anything else, please let us know!

Hey @ArcticWraith323 Welcome to the Forums! Sorry to hear that you are still waiting for a response on your support case. We have a high value of contacts at the moment which is why it may take a bit longer to receive a response than we hope for. I apologize for the inconvenience this may have caused! If you have been asked for any information to be provided, agreeing to certain changed or procedures then you wouldn't need to do anything else

I hope that you will receive a response soon! Should you have any further queries, please let us know!...

Hey @GS-GodlY Sorry to hear that you have not received a response to your case yet.

Due to high volume of contacts it can happen that some replied may take a bit longer than we hope for. Hopefully, you will receive a response soon so my colleagues can take a closer look into your case.

if you have any other queries in the meantime, please let us know!

@G-SauceFries Sorry to hear that you are receiving the error code 4-0xFFF0BE25.

Firstly, I appreciate the images you have provided. One solution I can suggest would be to try and change the UseProxyAutoDiscovery" value from 0 to 1 in GameSettings.ini file.

You can find the file under the following path: C:\Users\\Documents\My Games\Rainbow Six - Siege\\GameSettings.ini​​

This has helped some players to solve receiving the error code.

Please let us know if you have further queries.

Hey @Red-Beretta937 Welcome to the Forums!

Sorry to hear that you are experiencing an error when trying to add your phone number to your account. Please make sure that your phone number has not been linked with another account as this may result in you receive this message.

Should you still encounter this Issue, I would suggest creating a ...

Hey @Hades9288 Sorry to hear that you and your friend are not able to create custom games on the test server.

For any issues you experience with the Test Server, please raise them on the R6Fix: (https://r6fix.ubi.com) website.

If you have any further queries, please let us know!

Hey @BwanaCrab Welcome to the Forums!

Sorry to hear that the Data Center is swapping for you before a match. In Order to determine what may be the possible cause of this issue, I would suggest you to try these connectivity steps just to make sure that nothing is conflicting the connection to the servers.

Has this issue started to occur at a certain timeframe?

If you have any further queries, please let us know!

Hey @Iul1an

We've got a support article describing how to appeal a permanent ban, linked here.

We're unable to assist with bans over public channels and have a dedicated team that will have to look into each ban appeal we receive so it does sometimes take some time, but you will get a response to a support ticket to let you know whe...

Hey @TheManUnknown

This is a known issue and we have a post in the Ubisoft Connect forums ...

Thanks for sharing that @Idle1111. If anyone else has luck with this, please feel free to let us and others know here.

Hey @maarten208

Firstly of all, please don't post your case numbers on the forums as these are related to your account so is private information.

The creation of multiple tickets won't help speed the resolution to your case up, it just creates more work as the first email you are sent is a manual process to identify cases which need to have the verification email sent and to send it. We do have agents who are able to do the first response to get the verification out the way quickly, as that is the quick and easy part of handling a ticket. Then it will be picked up by someone else who will be best suited to handle your ticket as soon as possible.

There are delays to tickets currently for various reasons but there is a lot of the...

Hey @Classified-exe

Sorry to hear the issue is ongoing for you. The next thing I would have you try if you could, try uninstall the game and Ubisoft Connect, then create a new Windows Admin account on your computer. Once you have done this, log in on that new account and reinstall Ubisoft Connect and the game. If you can try installing them on a different drive to before, please also try doing this. Let us know if you still have the issue again when launching the game on this new admin account.