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Hello @Arrow_VI. Sorry to hear this.
We're currently receiving an unusually large amount of contacts, which can lead to delays. In this case, I kindly ask for your patience, while we look into the issue. Apologies for the inconvenience.
Hello @Arrow_VI. Sorry to hear this.
We're currently receiving an unusually large amount of contacts, which can lead to delays. In this case, I kindly ask for your patience, while we look into the issue. Apologies for the inconvenience.
Hello @INsaneyAC! Sorry to hear that you haven't received a reply yet.
We're currently receiving more contacts than usual, which can lead to delays in case replies. I understand this can be frustrating, apologies for the circumstance.
Hello @this_game! Apologies for the delay in reply and thanks for your further information.
I can see that your case is still being looked into and we will get back to you there as soon as possible. I understand this situation isn't ideal and would like to apologize for the situation.
Hello @Pebkac-0! Sorry to hear you experienced this situation.
We're aware that there has been some funky behavior with the reputation system. It is currently being investigated, as the system is still in Beta.
I have also made some edits to your text, as naming and shaming isn't allowed on the forums.
Apologies for the inconvenience caused!
Hi there @ScRowdybean, thank you for reaching out about this issue! I do apologize for the delay with our response to your support case, our teams have been experiencing high queues recently but they are working on responding to everyone as quickly as they can. In the meantime, I can confirm that your case has been received and other players have described similar issues. I would like to help expedite this process and save some time if I can!
Other players that experienced this problem have confirmed that the following steps helped them to bypass this issue. I would ...
Hiya @r6dva! I would like to look into this freezing issue that you're experiencing and help if I can. I have a few steps/tips for us to check that will eliminate most common causes of technical problems like this and they will save us time as we proceed. Please start by working through these first:
Hey there @UTouchMyTralala, I'm sorry to hear that you're having these issues with Siege and I would like to look into this further. I have a few steps for us to check off that will help and save us time as we proceed. Please start with these first:
Hey @ShaderXZ3-TGB, thank you for reaching out! I can confirm that our teams are looking into this issue further for us and I will include your info with our report in case they need it
@tristandass @buttasang I merged your thread with this topic since everyone had the same issue.
If you're still having this problem, please see my post above and work through the tips I provided. After they are done if this still happens, let me know...
@Joemchale07 If you haven't yet, please make sure that your accounts are linked and then tackle the rest of the steps that I listed above. If this issue still happens after they're done, let me know and I'll get your account info added to the report. Thanks!
@LordFaky Thank you for following up to let us know that this issue was fixed by linking your accounts! I appreciate you confirming that for us
Hello everyone, sorry I'm late to the thread! I went ahead and got this issue reported to get the ball rolling and I would like to help everyone further if I can. To clarify, this is separate from the issue described in this thread but can sound the same.
If you are currently receiving this "Failed to Synchronize Data for Cross-Platform" error and are unable to play because of it, please take the time to proceed with these tips:
Hello @xNJx_IDoctorJay, and thank you for posting.
I'm afraid temporary bans cannot be lifted.
If you still wish it to be looked at, ban appeals have to be forwarded through our one-to-one channels: ...
Hello @JoeCoolGaming99, and welcome to the Ubisoft Discussions.
Regarding Rainbow Six : Siege, progress is bound to the Ubisoft account.
Meaning that if you log onto another Ubisoft account, you'll be playing on another progression that the one you use to play on.
Let's say if you have played on account 1 for a while, then connect to account 2 all of a sudden, the progress won't be the same.
However, if account 2 has an Xbox linked profile, you'll find there the progress of the Xbox profile.
Please let us know if you need clarification or ...
Hello @mvkwasinski, and welcome to the Discussions.
Could you please elaborate on the issue you're currently facing?
Please bear in mind that, due to data privacy, some topics can't be dealt through the forums.
Hey there @Crqsont-_, thank you for posting.
I'm sorry to hear that you are facing issues with the two-step verification associated with your account.
However, as this issue has to be dealt through our one-to-one channels, I can only suggest waiting for our teams to get back to as soon as they can.
Apologies for the inconvenience.
Hello there @Gordon144hz, and welcome to the Discussions.
I am sorry to hear that the Support has not answered yet.
However, for such an issue, I can only suggest updating your ticket and wait for them to get back to you.
As this is strictly related to accounts, and for safety and privacy reasons, we can't handle your query publicly.
Thank you for your understanding.
Hello @Tiago_BRWolfs, welcome to the Discussions.
I'm sorry to hear that the case you have opened remains without response.
I can suggest updating the case through this link, feel free to mention what you have just stated.
Sorry for the inconvenience, once your case is being reviewed, you'll be made aware.
Hey @TalentedAuto, and welcome to the Discussions.
If you wish to get a game transferred, I have to guide you towards our one-to-one channels Support to get your query looked at.
Feel free to contact us through the desired channel: Facebook - ...
Hey @JTdawg12, and welcome to the Discussions.
The ownership of a game is bound to the Ubisoft account. Meaning that if you launch Rainbow Six : Siege through Steam while not being connected to the account it was activated on, the system won't be able to authenticate ownership.
If you wish to play on another account, that said account must own the game.
However, if you require a game transfer, you can always ...