Rainbow Six Siege

Rainbow Six Siege Dev Tracker




28 Mar

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @ZeroTwo_2333 apologies for the late response.

It is unlikely that any skins you are unable to obtain would be added to the in-game store for purchase, however if you have a list of items we can forward your feedback onto the development team.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Lil_Dozie apologies for the late response.

I have already replied to you about this issue on another thread ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @misterthirtysix apologies for the late response.

I am also sorry to hear that you did not receive your operator rewards.

If this is the still the case could you please check the forum post here for more information.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @nutsmeg apologies for the late response.

I am also sorry to hear that you are experiencing issues claiming the Ubisoft Connect reward 'Ghost Recon weapon skin'.

You should be able to claim this reward if you have played Ghost Recon Future Soldier on the same Ubisoft account that you play Rainbow Six Siege on.

If you are still experiencing this issue could you please contact support on one of the following support channels for further assistance:

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @dirtylagwin apologies for the late response.

I am also sorry to hear that your Rainbow Six Siege account has been permanently banned.

I'm afraid that we are unable to assist with ban related issues via the forum. I understand that you have already been informed by Customer Support that the ban will not be overturned.

You can contact Customer Support again on one of the following support channels, however it is more than likely that you will receive the same response:

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @THE_L0RD apologies for the late response.

I am also sorry to hear that you are missing your skins from cross progression. If this is still the case please check the forum thread here for more information.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Dickson_Wong apologies for the late response.

I can see that your ban appeal was denied. I'm afraid there is nothing else you can do.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @Vxiey apologies for the late response.

And I have looked into this and I'm afraid there are no further updates, the issue is still being investigated.

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi everyone,

If your cross progression has not synched then please ensure that the Ubisoft account you wish to use is linked to the corresponding console account that has the progress and inventory you wish to merge and vice-versa. Also you must launch Rainbow Six Siege on the platform you wish to sync at least once.

If it is already linked to the corresponding console account or if you have recently unlinked or re-linked any accounts to your Ubisoft account then please contact us on one of the following support channels for further assistance:

Facebook
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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @RADKNI9HT apologies for the late response.

I'm also sorry to hear that you have experienced an issue purchasing the Year 8 Pass. Can you confirm if you are still experiencing this issue?


27 Mar

Comment
    Ubi-Boost on Support Forums - Thread - Direct

@MaxDxrk Hi there! I'm sorry to hear you're experiencing long queue times in Rainbow Six Siege. Please let us know about the following:

  • Are you getting any error messages after waiting for a certain amount of time to find a match?
  • Are you experiencing long queue times for any specific game modes?
  • Is this happening whenever you try to queue by yourself, with friends, or both?
  • Which data center are...
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Comment
    Ubi-Boost on Support Forums - Thread - Direct

@Gekota Hello! I'm sorry to hear you're permanently banned in Rainbow Six Siege. We can certainly take a look into a ban appeal for you. This will just have to be done in a Support ticket as we cannot discuss ban details publicly.

Our teams have been receiving a high volume of contacts, so it's taking longer than usual to send a reply. However, we will send a response to your Support ticket as quickly as we can.

Thank you!...

Comment
    Ubi-Boost on Support Forums - Thread - Direct

@cceynar Hi there! Just to confirm, were you able to find the Ubisoft account that has your PC copy of the game activated? If you haven't yet, we will have to continue this in a ...

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Comment
    Ubi-Boost on Support Forums - Thread - Direct

@JohnLun3 Hello! I'm sorry to hear you're stuck in a blue screen while playing a Ranked match. To help us look into this, please let us know about the following info:

  • Which platform are you playing the game on?
  • Is this the first time this issue happened for you?
  • Does this happen as soon as you find a Ranked match?


As soon as we have this info, we'll be happy to take a look into this iss...

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Comment
    Ubi-Boost on Support Forums - Thread - Direct

Hi @GreenLikeTea! I'm sorry to hear the game has been crashing for you, and you were unable to connect to a match. As a start, please complete these ...

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Comment
    Ubi-Boost on Support Forums - Thread - Direct

@konclan Hi there! I'm sorry to see you're getting this connection error while trying to reconnect to a match. Just to be sure, have you already tried these ...

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Comment
    Ubi-Boost on Support Forums - Thread - Direct

@blucazo0 Hi there! I'm sorry to hear you were temporarily banned. To help us look into this, please let us know about the following:

  • Are you getting any error messages when you try to reconnect to your matches?
  • Did you receive any error messages the last time you were disconnected?
  • If you are getting any error messages, please let us know which ones you see.


Also, I suggest trying these ...

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Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi @AW-OldBag apologies for the late response.

Can you please confirm which country you were in when you purchased the base game for Rainbow Six Siege, where you in the US? Could you also confirm if you ever use a VPN connection?

Comment
    Ubi-Keo on Support Forums - Thread - Direct

Hi everyone,

Sorry for the late response, I have merged all of your posts into one thread.

If you are missing your premium battle pass track after purchase then please check the forum post here.

Please note if you have already contacted support and have not received a response then I do apologise. Our Customer Support team will do their best to reply within 48 hours, however due to the high volume of contacts it may take longer than usual, however they will reply back to you as soon as it is possible.