Rainbow Six Siege Dev Tracker

@m9l2 Hey there, I'm sorry to hear you're experiencing this! The team is aware of this issue and looking into it, so please keep an eye out for updates.

@Yano Hey there, I apologize for the delay with your support ticket. The team is dealing with an influx of contacts at the moment, but they're working on responding to everyone as quickly as possible.

@JuanCastro117 Hey there, I'm sorry to hear you're having trouble progressing that challenge! The team is currently looking into an issue that's preventing some operator specialty challenges from progressing, so please keep an eye out for updates.

@bahram-ffx Hey there, I'm sorry to hear you're also running into this issue. Were you able to try the steps suggested by Ubi-oof?

@Wolf-6-4 Hey there, sorry to hear you encountered this issue! This should have been resolved in a hotfix on the 14th, but please let me know if you run into any other trouble.

@gus-frizz Hey there, we're currently dealing with high volumes, via our direct support channels. We're working through them, the best we can so an agent should, be able to get back in touch with you as soon as possible.

Apologies for the inconvenience this may cause.

Hi @philbert

Your thread has been moved over to the support site, so we can have a better overview to offer you some help.

If your issue persists at the moment, I recommend trying out the steps from this and also ...

Hey @Cpt_Salamito

Thanks for getting back in touch and for providing your friend's username as well.

I've had a quick look at your accounts and can see that both of your 2FA is active (which is needed to play ranked), however, I'd like to ask you both to please double-check that you also have a valid phone number attached to your Ubisoft accounts, as this can sometimes impact the game as well.

Please also make sure you are both friends on Ubisoft Connect before inviting each other, and try ...

Hey there @hometheatreman

Thank you for reaching out and letting us know about this issue, and for providing so much detail, I appreciate it

If you haven't already, could you please give the steps from ...

Hey @BwanaCrab

Thank you for trying out the steps provided, I appreciate you giving them a go, even if they unfortunately didn't resolve the issue.

We are unable to change data centres manually, these are usually decided automatically by the system depending on your location and where it deems you have the best connection.

I apologize that we're unable to help further with this matter.

If you do have questions about other issues, please feel free to contact us again anytime!

Hey @AetherTech

Sorry to hear that you've come across an error message which is causing problems.

Could you clarify where exactly this is happening for you?

To try and help, I would recommend you please ensure that your Ubisoft Connect launcher is up-to-date and installed on the same, preferably C, hard drive as the game. If you could also give the steps from ...

Hi there @BitingTiger-BOM

Sorry to hear that you're having some issues with your ESports bundle.

I've had a look at your account and can see that a colleague has responded to your query on this issue via email.

In order to proceed with the case, I would like to please ask you to respond whenever you find the time, as this issue will need to be addressed via email so that the team can help you further.

I apologize for any inconvenience caused in the meantime.

Hey @WKTSxUnLucky

I'm sorry to hear you're having some crashing issues for your game.

To investigate this, I'd like to ask for some more information:

• You've stated it crashes on the Yacht map, does it happen every time you try to launch it or only at certain points?
• What platform are you currently playing on, and have you tried using a different console/PC to test if it happens on those as well?

If you haven't already, I would suggest you also try the steps from this ar...

Hey @Grim_Spudly

Thank you for raising this, I'm sorry to hear the same error is happening to you even when inviting between the same platforms. Could you clarify which exact platform you and the person you're trying to invite are playing on? (Epic, Ubi Connect, Steam etc). And try out the steps from this article.

For anyone else encountering this issue, as mentioned by Ubi-Havoc please note that the cross play feature only works between console platforms, for Xbox to PlayStation and between PC...

Hey there @PeleOdinson

Sorry to hear you're having some freezing issues in your ranked matches. Thank you for providing a screenshot for us, I appreciate it!

Could you explain when/how this is happening to you at all, does it happen in every match or just certain maps or game modes?

Additionally, I would recommend verifying your game files and giving the steps from this ...

Hey @Friendship-BEAR

Your thread was moved over to the support side, so we can have a better overview to help.

I'm sorry to hear that you've been having some connectivity issues within your games when you're trying to play with your friends.

Could you please let us know which platform you and your friends are playing on?
Additionally, I would recommend please ensure that if you're all playing on PC, that your Ubisoft Connect launcher and the game itself are both installed on the same C drive.

To try and help with any connectivity issues, please take a look at ...

Hey @Trinity2440

Sorry to hear that due to some connection issues, you and your squad are receiving temporary bans.

At this time we do not handle ban appeals of any kind on the forums or social media, you would please need to open an ...

Hi @DarkStriker11

We do not handle any ban appeals for games on the forums or on any social media platform.

As you've mentioned, this is a temporary ban, you should already have been unbanned by now.

More info on temporary bans can be found here.

If you'd like to appeal a ban in future, I would sugg...

Hey @youngpbands

Sorry to hear that you've been having some issues when trying to play some games online with friends.

In regard to your feedback on Ubisoft Connect, I will make sure to pass this onto the dedicated team and appreciate your honesty.

If you would like some help with the connection issues you're having, could you please provide us some more details of what exactly is happening?
Are there any error messages occurring, and is this happening at a specific point in the game?

Let me know if you have any other questions i...

Hey @rinrawrchu-BIF

I can understand your frustration with this type of issue.

I've removed the image you have sent as this contains sensitive information of your case number, which we please ask you not to share in the forums.

Unfortunately, we cannot communicate the details of a ban within any public social media setting or the forums as this counts as sensitive information and can vary from player to player.

If you would like more details on your ban, please feel free to open, or re-open, the support ticket you mentioned you had on this topic by sending another message there so that the support team can get back to you on this.

I apologize in the meantime for any inconvenience caused.